Experts Reviews · Company report
Super Steamers Carpet, Upholstery and Hard Surface Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%82+5.8Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Super Steamers Carpet, Upholstery and Hard Surface Cleaning

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #109Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 4.9★ from 161 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Super Steamers Carpet, Upholstery and Hard Surface Cleaning is better than 86% of carpet cleaning.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Super Steamers Carpet, Upholstery and Hard Surface Cleaning is better than 81% of carpet cleaning.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Super Steamers Carpet, Upholstery and Hard Surface Cleaning is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Super Steamers Carpet, Upholstery and Hard Surface Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Super Steamers Carpet, Upholstery and Hard Surface Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Super Steamers Carpet, Upholstery and Hard Surface Cleaning is better than 82% of carpet cleaning.A
82

Reviews for your job

Customers hired Super Steamers Carpet, Upholstery and Hard Surface Cleaning for 6 kinds of job.

Super Steamers Carpet, Upholstery and Hard Surface Cleaning for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#43 / 78
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Area rug cleaning”

Andrew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful job. On time and great customer experience.

Area rug cleaningUpholstery cleaningPet stain & odor removal
Amy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I would highly recommend Stenio & his assistant. They cleaned my rugs & upholstery this morning & it looks and smells great!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Professionalism
AnnieLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job cleaning my west elm white couch as well as my west elm rug. There was a few minor stains that were not able to be removed but overall it looks clean and I’m happy. They probably did it in like a little over an hour - efficient!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
Aileen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Did an excellent job cleaning, removed stains that I thought would never come out. Friendly service and responsive

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
M4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This is an excellent resource for any cleaning carpet needs. We tried cleaning twice with other another company and stains would return. Not anymore! Excellent, professional service. I highly recommend them.

Area rug cleaningPet stain & odor removal
Amy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

EXCELLENT SERVICE!!!!! Knowledgeable, honest, and SO kind. My old carpets look brand new. Thank you!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Angie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Have used this company many times and would highly recommend. Very professional, friendly, always on time if not early, great communication, pride in their work, best results we’ve ever received for our carpets!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used Super Steamers several times. Marcos and his team do an excellent job cleaning my carpets. Professional, responsive and they call ahead when they are on their way.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
markLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Stellar service. Will certainly call again and highly recommend to friends

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
David10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The professionalism of our professional doing the work was outstanding. He was flexible and hardworking. Thank you

Area rug cleaningGeneral carpet cleaningUpholstery cleaning
Aldana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The Service is amazing! They arrived on time and cleaned a love seat, an area rug and a queen mattress in only one hour. They have removed dog hair, odor and some hard stains. I really recommend this company. You don't waste your money.

Area rug cleaningPet stain & odor removalService not listed+ Punctuality+ Quality+ Professionalism
Joan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I never take the time to post reviews but Super Steamers was so responsive, professional and friendly that I couldn't resist. I have used hundreds of vendors over the years and by far Super Steamers was the most responsive company I have ever used. I found them online and was very hesitant to use the "give me a…

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
joan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $400–450Reasonable priceUpholstery cleaningArea rug cleaning
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Jody1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Brett8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Rosalind4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning
JessLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality

Price

$290+12% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 63%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Upholstery cleaning49$189–$353
General carpet cleaning33$170–$334
Carpet steam cleaning29$170–$334
Area rug cleaning18$170–$453
Pet stain & odor removal16$139–$373
Power/pressure washing2—

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