Analyzing 6,520,3756.5M ReviewsFor 18,08018.1K Experts
Google reviewers rate this Boston carpet and upholstery cleaning service 4.9 out of 5 based on 161 reviews. Customers frequently praise the team for punctuality, clear communication, and reasonable pricing, noting that technicians are thorough and professional when cleaning carpets, sofas, and rugs. While most feedback is positive, some customers criticize the company for unexpected price increases, difficulty reaching staff for quotes, and failing to verify rug materials before charging for services that could not be performed.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
161 Google reviews we collected
Phrases our text analysis found in 106 written reviews
Price verdicts customers left with their Google review
Middle half of what 17 customers paid ($233–$614) · gold mark = category median.
How often each topic comes up in the written reviews
We read 106 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super Steamers was incredibly polite and quick yet thorough in their work.”
“They thoroughly cleaned our sofas, giving them a second life.”
“Great service - clear communication, on time and our carpets look good as new!”
“We wholeheartedly recommend them for all of your upholstery and carpet cleaning needs!”
“ENGLISH explained everything fully in the price was very reasonable.”
“Very reasonably priced compared to other carpet cleaning companies out there and the results are superior!”
“I called for a quote & in the middle of getting the quote I was asked if I could be put on hold.”
“Have come multiple times when I wasn’t home and they are so trustworthy.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Super Steamers Carpet, Upholstery and Hard Surface Cleaning for 6 kinds of job. Pick one to see what they paid and said.
Always SO friendly and efficient. Have come multiple times when I wasn’t home and they are so trustworthy. I have white couches but also a dog and they make it look like they’re brand new! Couldn’t recommend more!
2nd year in a row using them! Great service - clear communication, on time and our carpets look good as new!!! And for a great competitive price out there! Would highly recommend!!! Thank you! Stenio is so friendly and lovely and I would highly recommend this company!
Great prompt work with fabulous communication at a reasonable price! Stenio and his associate were wonderful.
Super Steamer did a great job. They had clear communication, were friendly, and efficient. I would recommend them!
| Job | Reviews | Category typical |
|---|---|---|
| Upholstery cleaning | 49 | $189–$353 |
| General carpet cleaning | 33 | $170–$334 |
| Carpet steam cleaning | 29 | $170–$334 |
| Area rug cleaning | 18 | $170–$453 |
| Pet stain & odor removal | 16 | $139–$373 |
| Power/pressure washing | 2 | — |
4.9 ★★★★★ 161 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I would highly recommend very efficient on time. Spoke very good. ENGLISH explained everything fully in the price was very reasonable. I highly recommend.
Amazing team -- super friendly and efficient! Would definitely recommend!
Great experience. This is the 2nd time they have come to clean our carpets and furniture. Very professional and punctual. Great communication and fairly priced.
Thank you so much for the wonderful review, Renee! We’re thrilled to hear that you had another great experience with us and appreciate your continued trust in Super Steamers. Looking forward to helping you out next time!
Polite, respectful, thorough
Thank you so much for the 5-star review, Jo-Ann! We pride ourselves on being respectful, thorough, and polite on every job. We truly appreciate your business and hope to serve you again!
Super Steamers was incredibly polite and quick yet thorough in their work. They stood to their estimate and also had to deal with a not-ideal parking situation. Highly-recommend!
Thank you so much for the detailed review, Mr. Everett! We always strive to be transparent with our pricing and work as efficiently as possible—even when parking isn't ideal! We appreciate your recommendation and look forward to serving you again.
On-time, great communication and clean carpets!!
Super Steamers Cleaning team work wonders. They thoroughly cleaned our sofas, giving them a second life. The process for scheduling was seamless, and the team that arrived at our home was highly professional. We wholeheartedly recommend them for all of your upholstery and carpet cleaning needs!
Thank you Lauren for your wonderful feedback! We're very glad you enjoyed the entire process from booking to cleaning. We are grateful for your business and look forward to seeing you again in the future!
Always SO friendly and efficient. Have come multiple times when I wasn’t home and they are so trustworthy. I have white couches but also a dog and they make it look like they’re brand new! Couldn’t recommend more!
Thank you so much for the review, Karli! Taming white couches in a dog-friendly house is one of our favorite accomplishments. We’re so grateful for your trust in us and can't wait to help out again next time!
Very prompt, respectful and quick! Thank you.
Hi Natasha, thank you for taking the time to share your experience! Delivering respectful and efficient service is always our top priority, so hearing this made our day. We look forward to helping you again in the future!
I would highly recommend this company. The communication was outstanding. I had a sectional cleaned and they did a wonderful job.
Thank you so much for the wonderful review and high recommendation! Clear communication and exceptional results are what we strive for every day, so we're thrilled to hear your sectional turned out great. We appreciate your business and hope to work with you again in the future!
Super Steamers Carpet, Upholstery and Hard Surface Cleaning on Google Maps →
Analyzing 6,520,3756.5M ReviewsFor 18,08018.1K Experts
