Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Super Steamers Carpet, Upholstery and Hard Surface Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%82+5.8Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Super Steamers Carpet, Upholstery and Hard Surface Cleaning

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #109Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 4.9★ from 161 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Super Steamers Carpet, Upholstery and Hard Surface Cleaning is better than 86% of carpet cleaning.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Super Steamers Carpet, Upholstery and Hard Surface Cleaning is better than 81% of carpet cleaning.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Super Steamers Carpet, Upholstery and Hard Surface Cleaning is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Super Steamers Carpet, Upholstery and Hard Surface Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Super Steamers Carpet, Upholstery and Hard Surface Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Super Steamers Carpet, Upholstery and Hard Surface Cleaning is better than 82% of carpet cleaning.A
82

Reviews for your job

Customers hired Super Steamers Carpet, Upholstery and Hard Surface Cleaning for 6 kinds of job.

Super Steamers Carpet, Upholstery and Hard Surface Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$373
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#57 / 87
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Pet stain & odor removal”

Christopher6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Amazing team -- super friendly and efficient! Would definitely recommend!

Paid $200–250Great priceCarpet steam cleaningPet stain & odor removal
renee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great experience. This is the 2nd time they have come to clean our carpets and furniture. Very professional and punctual. Great communication and fairly priced.

Great priceGeneral carpet cleaningPet stain & odor removal
Lauren9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Super Steamers Cleaning team work wonders. They thoroughly cleaned our sofas, giving them a second life. The process for scheduling was seamless, and the team that arrived at our home was highly professional. We wholeheartedly recommend them for all of your upholstery and carpet cleaning needs!

Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Elise9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great prompt work with fabulous communication at a reasonable price! Stenio and his associate were wonderful.

Paid $200–250Great priceCarpet steam cleaningPet stain & odor removal
Andrew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful job. On time and great customer experience.

Area rug cleaningUpholstery cleaningPet stain & odor removal
M4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This is an excellent resource for any cleaning carpet needs. We tried cleaning twice with other another company and stains would return. Not anymore! Excellent, professional service. I highly recommend them.

Area rug cleaningPet stain & odor removal
Angie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Have used this company many times and would highly recommend. Very professional, friendly, always on time if not early, great communication, pride in their work, best results we’ve ever received for our carpets!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Lester11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

They removed some stains that i never thought they'd get out!

Pet stain & odor removal
markLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Stellar service. Will certainly call again and highly recommend to friends

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Aldana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The Service is amazing! They arrived on time and cleaned a love seat, an area rug and a queen mattress in only one hour. They have removed dog hair, odor and some hard stains. I really recommend this company. You don't waste your money.

Area rug cleaningPet stain & odor removalService not listed+ Punctuality+ Quality+ Professionalism
elaine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service at a fair price

General carpet cleaningUpholstery cleaningPower/pressure washing+ Responsiveness+ Punctuality+ Quality
Joan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I never take the time to post reviews but Super Steamers was so responsive, professional and friendly that I couldn't resist. I have used hundreds of vendors over the years and by far Super Steamers was the most responsive company I have ever used. I found them online and was very hesitant to use the "give me a…

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Viviane9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Excellent carpet cleaning. Exceeded my expectations. Courteous staff.

General carpet cleaningPet stain & odor removal
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Jody1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Laurel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Upholstery cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism

Price

$290+12% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 63%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Upholstery cleaning49$189–$353
General carpet cleaning33$170–$334
Carpet steam cleaning29$170–$334
Area rug cleaning18$170–$453
Pet stain & odor removal16$139–$373
Power/pressure washing2—

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