Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate the Castle Pines location 4.7 out of 5 based on 765 reviews, with the owner responding to 9% of feedback. Customers frequently praise the stylists for their skill, friendliness, and ability to deliver precise cuts, including for curly hair, while noting efficient service and reasonable pricing. However, several low-star reviews criticize inconsistent results, specifically mentioning uneven cuts, poor communication regarding desired styles, and a lack of refunds or apologies when appointments are mishandled.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
765 Google reviews we collected
Phrases our text analysis found in 550 written reviews
What customers reported paying
Middle half of what 441 customers paid ($25–$38) · gold mark = category median.
How often each topic comes up in the written reviews
We read 550 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Exceptional service, my hair was in bad shape and Melanie did a fantastic job making me pretty again.”
“Honestly this was my worst Supercuts experience and because of this I won't be going back.”
“Sarah was very knowledgeable and had great ideas for my hair and what would suit me!”
“When I came back to show them the splotches, she was rude, defiant, aggressive, and kept telling me I was on camera.”
“I arrived on time, waited 2-3 minutes and got my haircut.”
“If you’re looking for a stylist that is experienced with Melanated hair, look no further!”
“Never again.”
“Where as Melanie listened to exactly what I wanted with my highlights.”
“The Supercuts salon was clean, friendly, professional and I will continue to come there for affordable and professional haircuts.”
“Haircuts here are too expensive.”
“The result was a clean, sharp cut that I was genuinely happy with.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Supercuts for 8 kinds of job. Pick one to see what they paid and said.
Exceptional service, my hair was in bad shape and Melanie did a fantastic job making me pretty again. Would highly recommend.
Went in to get a trim. In and out in ten minutes. Very happy with the haircut.
DREA is OUTSTANDING!! She cuts my hair perfectly and is the most sweetest hairdresser I've ever had. This one particular day happened to be Drea"s day off and my hair was out of control, couldn't even with it ANYMORE and it HAD to be cut. I made an appointment with TRINITY who did a fabulous job!!! How many can say…
Sarah really took the time to understand what I wanted, gave me a lot of options and helped me find a new look that I am thrilled with. As a curly girl, finding someone who understands my hair type and knows how to work with my curls instead of against them is never easy. Sarah is an absolute gem!
I am disabled and cannot drive so I wasted $20 on a haircut that I didn't get, I had an appt I would like a free cut and beard trim on my next visit, as well voucher for the $20 for the wasted round trip
Always a pleasure to come here! Everyone is so kind and Melanie always cuts my hair as I ask and with much care spent. 💕💇♀️
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 251 | $27–$53 |
| Long haircut | 108 | $25–$35 |
| Hairstyling | 105 | $27–$66 |
| Kids' cuts | 52 | $17–$35 |
| Hair coloring | 25 | $101–$214 |
| Curly hair | 14 | $30–$58 |
| Bang trim | 10 | — |
| Buzz cut | 9 | — |
4.7 ★★★★★ 765 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Trinity is the best! She always gives the perfect cut. ♥️
Laura, Trinity’s skill and consistency sound like a perfect match for your style. We’re glad Supercuts could deliver the cut you love, and we appreciate your kind words.
Trinity was awesome! I will definitely be a return customer!
Jennifer, Trinity sounds like a wonderful part of your visit at Supercuts. We’re glad you had such a great experience and look forward to seeing you again soon.
Exceptional service, my hair was in bad shape and Melanie did a fantastic job making me pretty again. Would highly recommend.
Melody, thank you for sharing your experience with Supercuts. We’re glad Melanie delivered exceptional service and helped you leave feeling confident and looking great.
The person that cut my hair has cut my on and off for over 15 years
Friendly, professional, and affordable haircare.Great stylists!
Went in to get a trim. In and out in ten minutes. Very happy with the haircut.
Paul, what a great note to hear about your trim and quick visit. We’re glad you left Supercuts very happy with your haircut and hope to see you again soon.
Great haircut, stylist and service
Thanks for sharing this, Todd — we’re glad you enjoyed the haircut, stylist, and service. Supercuts appreciates your support and looks forward to serving you again soon.
DREA is OUTSTANDING!! She cuts my hair perfectly and is the most sweetest hairdresser I've ever had. This one particular day happened to be Drea"s day off and my hair was out of control, couldn't even with it ANYMORE and it HAD to be cut. I made an appointment with TRINITY who did a fabulous job!!! How many can say they have TWO of the best people who cut their hair and be this happy?? I can! These two ladies are the best hairstylists' this gal could ever ask for. THANK YOU DREA!!!! THANK YOU TRINITY!!!! I appreciate you both 💚 C. Lewis Castle Rock, CO
C. Anthony, we’re so glad you’ve had such great experiences with Drea and Trinity at Supercuts. Your kind words mean a lot, and we appreciate you sharing your continued trust in our team.
Fabulous cut! I could not be more please at the outcome. Sarah really takes the time to listen and figure out what you want❤️
Leslie, we’re so glad you loved your fabulous cut and that Sarah took the time to listen closely. At Supercuts, we’re happy to hear the outcome was just what you wanted and appreciate your kind words. We look forward to seeing you again soon!
Good job, as usual, Drea Thanks
Hello Lewis, We’re glad to hear your visit was smooth and consistent. Thanks for choosing Supercuts and sharing your kind words.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
