Hair salon · Monterey Park, CA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%77+48.9Reliability 28%61+17.2Replies to reviews 8%35+2.9Craft & service penalty89−1.1Experts Score= 68Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#86 of 101 hair salonsiPosition by Experts Score among all companies we track in this category. · better than 15%
4.5★★★★★638 Google reviews · 24 photos
82%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
74%reviews answered by the owner
$30typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Supercuts in Monterey Park holds a 4.5-star rating from 638 reviews, with the owner responding to 74% of them. Customers frequently cite efficient service, friendly staff, and accurate haircuts for walk-ins and appointments. However, some low-star reviews highlight issues with uneven cuts, hair pulling during thinning, and significant wait times that exceed scheduled appointment slots.
Google rating: 4.5 out of 5 from 638 reviews (82% five-star).
Reviews on this page: 638 Google reviews (388 with written comments, 20 with photos).
Owner responses: the business replied to 74% of reviews.
Most recent review: October 24, 2026.
Service: Hair Salon serving Monterey Park, California.
Data from Google, last updated October 25, 2026.
Score profile vs other hair salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
SupercutsHair Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Supercuts: 77/100 on this factor. Category median: 88.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Supercuts: 61/100 on this factor. Category median: 84.B
61
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Supercuts: 89/100 on this factor. Category median: 98.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Supercuts: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Supercuts: 35/100 on this factor. Category median: 47.D
35
Bar = this company · dark tick = category median.
Star ratings
638 Google reviews we collected
4.5of 5
5 stars52682%
4 stars315%
3 stars142%
2 stars132%
1 star548%
Praise vs complaints
Phrases our text analysis found in 388 written reviews
89%praise
Praise33189%
Complaints4311%
Price
What customers reported paying
$30-50% vs typical hair salons
Middle half of what 354 customers paid ($25–$38) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14439%
Quality & results11832%
Speed & response5515%
Would recommend318%
Price & value144%
Communication92%
Honesty & trust31%
What customers talk about
We read 388 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He young lady who cut my hair was very polite and efficient as well.”
“Terrible experience the lady that greeted me was rude she just asked if I had an appointment she didn’t greet with a welcoming street also some young…”
“As always, I had a wonderful experience at this location!”
“This is a different girl(blond short hair with large gauge ear piercings) and she did a horrible job.”
“My stylist is professional, efficient and pleasant.”
“Stylist was 10/10 very patient and supportive of my autistic son.”
“…so some young lady that cut my sons hair cut my sons hair so terrible never again terrible service!…”
“Supercuts Monterey Park is a very affordable friendly place to go get your haircut,styled even dyed.”
“Save your time and money and go elsewhere; this place and service is NOT worth it!”
“She explained the haircut very well and she gave me tips and how to silent hair.”
“They ignored me, and my hair was massacred as-is, dry and greasy.”
“I’m happy I met Elena the first time ☺️ she’s my go too girl who I trust to maintain my hair healthy ❤️ I totally recommend her 🙂↕️💖 I’ll post som…”
People customers mention
Elena19 reviews
Elvira9 reviews
Alicia5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Supercuts for 8 kinds of job. Pick one to see what they paid and said.
erica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I really appreciate how professional kind and easy. It is to walk in Supercuts and feel amazing when I leave big thank you to the hairstylist that helped me out Abby along with all the other employees that I’ve experienced 💗
Paid $20–40Haircut
Josue4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Elena is an amazing stylist. She makes me feel cared for and valued as a customer. Overall, great service!
Paid $20–40Hairstyling
Joel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Fast haircut great job on back. Length on top is a plus. Same reason they did exactly what I came for!
Paid $40–60Haircut
Jesus1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I don't have anything bad to say about the hair cut and the stylist. Always a positive experience
Paid $20–40Haircut
AdLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
My stylist is Abigail. She is awesome! Very professional, friendly, and gives great input! She wrote down my cut in their system just in case she's not there. Abigail gives great advice as to how to maintain my hair .
HJ1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
Poor quality. Uneven sides so I had to direct the hairdresser to fix it. Was only going to trim a bit and thin out but now my hair is very short. When my hair was thinned out I felt like my hair was pulled out each time the scissors made a cut.
He young lady who cut my hair was very polite and efficient as well.
Price: $20–40
Services: Haircut
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · a day ago
Jimmy, we’re glad to hear your Supercuts visit was efficient and that the team member who cut your hair was polite. We appreciate you sharing your experience and look forward to welcoming you back for your next haircut.
Jerry Sanchez2 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Thank you for having me there I love the haircut thank you !!!!!!!😘😘😘😘😘😘🥰🥰🥰🥰🥰
Price: $40–60
Services: Haircut
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · 4 days ago
Jerry, we’re glad you loved your haircut and enjoyed your visit to Supercuts. Thanks for choosing us for your haircut near me needs—we look forward to seeing you again.
erica edmondson2 reviewsiTotal number of Google reviews erica has written across all businesses on Google Maps, not just this one.
I really appreciate how professional kind and easy. It is to walk in Supercuts and feel amazing when I leave big thank you to the hairstylist that helped me out Abby along with all the other employees that I’ve experienced 💗
Price: $20–40
Services: Haircut
Atmosphere: Relaxing
Maintenance: Pristine
Response from the owner · 4 days ago
Erica, we’re so glad your walk-in visit to Supercuts felt professional, kind, and easy from start to finish. We’ll be sure Abby and the rest of the team know how much you appreciated the great experience and amazing result.
Erika Anguiano2 reviewsiTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
She was great! Informative and kind. I would go to her again for a haircut!
Price: $20–40
Services: Haircut
Atmosphere: Traditional
Maintenance: Acceptable
Response from the owner · 6 days ago
Marcia, it’s wonderful to hear the visit was informative and kind. We’re glad you’d choose Supercuts again for your next haircut, and we appreciate your feedback.
Dolph De Los santos3 reviewsiTotal number of Google reviews Dolph has written across all businesses on Google Maps, not just this one.
Dolph, thank you for sharing your positive experience with our team! We're grateful to have guests like you choose Supercuts for your haircut needs. We look forward to welcoming you back for your next visit.
Linda ValdovinosLocal Guide · 26 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Elena is an amazing stylist. She makes me feel cared for and valued as a customer. Overall, great service!
Price: $20–40
Services: Hairstyling
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · a year ago
It's wonderful to hear your positive experience, Josue! At Supercuts, we strive to create a caring and valued atmosphere for all our customers. Thank you for sharing your feedback!
John Sessoyeff2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
