iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%42+3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 101 hair salonsiPosition by Experts Score among all companies we track in this category. · better than 44%
4.8★★★★★940 Google reviews · 24 photos
90%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
66%reviews answered by the owner
$30typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the O'Fallon location 4.8 out of 5 based on 940 reviews, highlighting friendly staff, professional communication, and efficient service during haircuts and color treatments. Customers frequently appreciate the welcoming environment and quick turnaround times, though the owner responded to only 66% of feedback. Recurring criticisms involve significant wait times despite scheduled appointments and instances where stylists failed to follow specific instructions regarding hair length or beard trimming.
Google rating: 4.8 out of 5 from 940 reviews (90% five-star).
Reviews on this page: 940 Google reviews (577 with written comments, 25 with photos).
Owner responses: the business replied to 66% of reviews.
Most recent review: October 26, 2026.
Service: Hair Salon serving O'Fallon, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other hair salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SupercutsHair Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Supercuts: 86/100 on this factor. Category median: 88.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Supercuts: 80/100 on this factor. Category median: 84.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Supercuts: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Supercuts: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Supercuts: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Supercuts: 42/100 on this factor. Category median: 47.C
42
Bar = this company · dark tick = category median.
Star ratings
940 Google reviews we collected
4.8of 5
5 stars84690%
4 stars364%
3 stars182%
2 stars121%
1 star283%
Praise vs complaints
Phrases our text analysis found in 577 written reviews
96%praise
Praise50796%
Complaints214%
Price
What customers reported paying
$30-50% vs typical hair salons
Middle half of what 534 customers paid ($23–$35) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21941%
Quality & results14928%
Speed & response6011%
Price & value316%
Would recommend316%
Communication306%
Honesty & trust82%
What customers talk about
We read 577 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Stylist Danielle was incredibly kind and helpful with making suggestions and making me feel like she cared about my results ❤️🙏”
“Did a rush job, did not do a proper skin fade, left patches of hair, was not professional at all”
“Our stylist did a great job with my energetic 4-year-old, who seemed to all but fall asleep during the appointment.”
“The color is NOT what I wanted and the haircut was HORRIBLE.”
“I walked in expecting to wait a while but I was taken in right away.”
“Haircut with shampoo and dry was reasonably priced.”
“I am an African American woman who goes here for trims because black stylists are just too expensive!”
“They were so nice and did an AMAZING cut on my special needs kiddo 🙌🏼 we most definitely will be coming back and I highly recommend”
“There will not be a next experience, because I will not be back.”
“She asked along the way if we wanted any adjusts and listened to our requests.”
“I love that she gives me her honest opinion about how I want my hair.”
People customers mention
Alyssa18 reviews
Kori10 reviews
Bridget9 reviews
Britteny6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Supercuts for 8 kinds of job. Pick one to see what they paid and said.
Just3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 54 minutes ago★★★★★
Stylist Danielle was incredibly kind and helpful with making suggestions and making me feel like she cared about my results ❤️🙏
Paid $20–40HaircutHair coloring
JohnLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 hours ago★★★★★
I received a very nice haircut. I have been going to super cut for over 15 years and don’t plan on going anywhere else.
Paid $20–40Buzz cutHaircut
PattyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Alyssa did a great job on my grandson’s haircut. She asked along the way if we wanted any adjusts and listened to our requests. We will definitely be back!
Paid $20–40Haircut
Monica9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Staff was very friendly and asked my son how they wanted their hair cut. I would recommend!
Paid $20–40Haircut
CassandraLocal Guide · 80 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
UPDATE I went back. The experience was good. Haircut was BAD. So, just remember you're rolling the dice unless you know who you see.
I had a wonderful experience! The hot towel treatment is FABULOUS, the head massage even better. Oh, my hair cut was good too!😂
I love my new style. This may be my new salon!
Paid $80–100Body waxingHaircutCurly hair
Lisa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The hairdresser was very friendly and made me feel very comfortable. I will be back to do more service.
Stylist Danielle was incredibly kind and helpful with making suggestions and making me feel like she cared about my results ❤️🙏
Price: $20–40
Services: Haircut, Hair coloring
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · 41 minutes ago
Jess, Danielle’s kindness and thoughtful suggestions are wonderful to hear. We’re glad your Supercuts visit felt caring and supportive, and we appreciate you sharing this.
John GrishamLocal Guide · 11 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I received a very nice haircut. I have been going to super cut for over 15 years and don’t plan on going anywhere else.
Price: $20–40
Services: Buzz cut, Haircut
Response from the owner · a year ago
It's wonderful to hear that you've been enjoying your experiences at Supercuts for over a decade, John! Thank you for being a loyal guest; we look forward to seeing you again soon for your next haircut!
Patty KarfsLocal Guide · 15 reviewsiTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
Alyssa did a great job on my grandson’s haircut. She asked along the way if we wanted any adjusts and listened to our requests. We will definitely be back!
Price: $20–40
Services: Haircut
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · a day ago
Patty, thank you for sharing this wonderful feedback about your grandson’s haircut at Supercuts. It’s great to hear Alyssa listened closely and made the adjustments you wanted along the way. We look forward to welcoming you back soon for another visit.
Monica Cloutier9 reviewsiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Staff was very friendly and asked my son how they wanted their hair cut. I would recommend!
Price: $20–40
Services: Haircut
Atmosphere: Traditional
Maintenance: Well-kept
Response from the owner · 10 months ago
Appreciate you sharing your wonderful feedback, Monica! We're glad our stylists made your visit comfortable and offered personalized men's haircuts for your sons at Supercuts. Thank you for recommending us as your go-to salon near you!
Lisa Athmer1 reviewiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Lisa, thanks for sharing your experience with Supercuts. We’re glad the online check-in made things easy and that you received great service. We look forward to seeing you again soon for your next haircut.
Joe Hughes2 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Hello Phillip, we appreciate your kind words about our friendly team at Supercuts. We’re glad your haircut experience felt welcoming, and we look forward to seeing you again soon.
Cassandra OFeeLocal Guide · 80 reviewsiTotal number of Google reviews Cassandra has written across all businesses on Google Maps, not just this one.
UPDATE I went back. The experience was good. Haircut was BAD. So, just remember you're rolling the dice unless you know who you see.
I had a wonderful experience! The hot towel treatment is FABULOUS, the head massage even better. Oh, my hair cut was good too!😂
I love my new style. This may be my new salon!
Price: $80–100
Services: Body waxing, Haircut, Curly hair
Response from the owner · a year ago
Cassandra, it’s fantastic to hear about your wonderful experience with us! We’re delighted you enjoyed the hot towel treatment and head massage along with your new haircut. Your journey to finding a perfect salon is truly important, and we look forward to welcoming you back to Supercuts!
