Experts Reviews · Company report
Superior Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Superior Carpet Cleaning

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 100 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Carpet Cleaning is better than 98% of carpet cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Carpet Cleaning is better than 96% of carpet cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Carpet Cleaning is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Carpet Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Carpet Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Carpet Cleaning is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Superior Carpet Cleaning for 5 kinds of job.

Superior Carpet Cleaning for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 112

All 38 Google reviews tagged “General carpet cleaning” · showing 20

AngieLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you so much for taken out the extra time to help my clients out at central Kentucky computer society with their carpets . you guys did a wonderful job cleaning up the coffee and tea stains and going the extra step to make it look great . I appreciate you and they are very happy Thank you so much Metro cleaning service lex Ky

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Todd4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Superior Carpet Cleaning is the gold standard. They are responsive, thorough, and provide unmatched service. They have provided us incredible service at home and on rental units with flawless service. There is no reason for anyone to look further. Outstanding!!!!

General carpet cleaning
Ch.10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Man! What can I say? These guys were super courteous and communicative. In and out in 30 minutes for a majorly damaged spot, and I'm super happy with it. Top recommend.

General carpet cleaningService not listed+ Professionalism
Vonda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve used Superior Carpet Cleaning many times for personal and business purposes. They are always quick to respond, on time and very professional!!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jeremiah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional, punctual, and affordable. Highly recommend!!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
DawnLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ive used countless carpet cleaning companies but none have impressed me the way Superior Carpet Cleaning has. They do an amazing job. They also have an outstanding work ethic and are very personable both of which are very difficult to find now days. I highly recommend giving them a try.

General carpet cleaning+ Quality
Jennifer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Superior Carpet Cleaning has been keeping Church on the Rock looking great for many years. They just cleaned our tile and once again, we are so pleased with their work! I have and will continue to recommend them!

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Patricia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a wonderful experience with Superior … Brian and his assistant thoroughly cleaned the carpet in my living room, stairs, and landing. This was performed quickly and efficiently … I had an elderly cat that was incontinent and had accidents before his passing … those stains are all gone!

Customer photo from Patricia's reviewCustomer photo from Patricia's reviewCustomer photo from Patricia's review
General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
J.D.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Superior value. Trustworthy and attentive to detail.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
HollyLocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Recently used Superior to clean the carpets of a two bedroom apartment we had just moved out of. I called on a Thursday and they were able to fit us in on a Monday, which was fantastic. They showed up on time, charged us a very reasonable price, and did a great job cleaning! Thank you Superior for your great work!

General carpet cleaning+ Responsiveness+ Punctuality+ Value
SuzanneLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used Superior Carpet Clean for years. They are so professional and definitely excellent at the work they provide. I highly recommend them.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Lauren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This company is absolutely wonderful! They always get the job and done right. Superior has always helped me out and worked with my schedule. 10 out of 10 would recommend to everyone!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Bruce10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

As always a great job!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
deborahLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We've had this team come out twice, first for a carpet repair and second time for a carpet cleaning. Fantastic service each time. Reasonably priced, timely service, great results!

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always very satisfied with this service.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Leah11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The nicest guys and our carpet looks so good!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Roger7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Myloe and Brian were very professional and their team provided quality carpet and tile cleaning services on schedule and at a reasonable price. I highly recommend Superior Carpet Cleaning and will use them again. Thanks and great job!

General carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Keri7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were fantastic! On time and very professional. Our carpet needed professionally cleaned. I attempted to rent a cleaner from a store and it just wasn’t the same. Spots that have been driving me crazy for months are completely gone. Even little stains from my 3year old come out. Done waste your money on a rental! Call Superior!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
EmileeLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am so happy with the service I received from Superior Carpet. They did a wonderful job of keeping in touch before my appointment, and they cleaned the carpets in 3 bedrooms, the living room, and a hallway in about an hour. They also fixed some wrinkling in the hall carpet. Very friendly, but also professional, and…

General carpet cleaning+ Responsiveness+ Quality+ Professionalism
Patty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional, quality work, amazing cleaning and outcome. Will definitely use again and recommend

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality

Show more general carpet cleaning reviews (18 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning38$170–$334
Pet stain & odor removal12$146–$348
Upholstery cleaning10$183–$347
Area rug cleaning5$170–$447
Carpet steam cleaning3$170–$334

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