Experts Reviews · Company report
Superior Comfort Heating and Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty80−2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Superior Comfort Heating and Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #53Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 1,646 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Comfort Heating and Cooling is better than 86% of heat pump installation services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Comfort Heating and Cooling is better than 80% of heat pump installation services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Comfort Heating and Cooling is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Comfort Heating and Cooling is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Comfort Heating and Cooling is better than 80% of heat pump installation services.A
80
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Comfort Heating and Cooling is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired Superior Comfort Heating and Cooling for 8 kinds of job.

Superior Comfort Heating and Cooling for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.84
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$78–$353
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 54
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 84 Google reviews tagged “A/C system maintenance” · showing 20

Pamela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Dominic was courteous and friendly

Paid $1–200Reasonable priceA/C system maintenance
Jake3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always good service. Techs are awesome.

Paid $400–500Reasonable priceHVAC system maintenanceA/C system maintenance
Kelly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

As always, prompt and courteous service. The set up of our new furnace & air conditioner went like clockwork!

Paid $200–400Reasonable priceA/C system maintenance
LeahLocal Guide · 127 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

David was very knowledgeable, patient and kind . Took time to explain things , and was very sweet to me and my fur baby !

Paid $1–200Reasonable priceA/C system maintenance
SueLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I use to work in htg and cooling for 20 yrs. Today's visit from Suoerior was ine of the best. The tech, John was polite, explained everything very clearly and did an excellent job. After working with many techs, John was one of the best. The Comfort program the offer is a really good deal and savings.

Paid $1–200Great priceA/C system maintenance
Rodney6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

ALEX was amazing and can't say enough good things about him

Paid $1–200Great priceHVAC system maintenanceA/C system maintenanceService not listed
Rodney8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Our technician Steve was very friendly and found out what problem was

Paid $1–200Reasonable priceA/C system maintenance
DRU2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

He was great. All about the tech here. He showed up, was professional, quick, friendly, and explained everything with the perfect balance of brevity and yet not leaving anything out.

A/C system maintenance
Jesus3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Dave was very knowledgeable & went over everything on the job. Did excellent work

Paid $200–400Reasonable priceA/C system maintenanceA/C system repair
RickyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

AC went out and I called Superior. Tech Phil came out first and unfortunately, he diagnosed as needing replacement. That said, he was up front, honest, and showed me some things that made me realize he had integrity as a tech and wasn’t just selling me something. In a matter of an hour or so, salesman Paul came out.…

Customer photo from Ricky's review
Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
CathyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Alex arrived exactly when he said he would. He was very polite. Explained in detail what happened and what needed to be done. He worked quickly and i was very pleased with the entire experience. I will definitely use this company again.

HVAC system repairA/C system maintenanceA/C system repair
Carri8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Mikayla did a wonderful job today checking out the AC unit. She inspected it, and replaced the filter, cleaned the unit outside and made sure everything was working properly. She is so nice to talk to and she is very professional!!

Paid $1–200Great priceA/C system maintenance
Jane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Mikayla was prompt, courteous and professional. She explained all services and recommendations fully.

Paid $200–400Reasonable priceA/C system maintenanceA/C system repair
EnlightenedLocal Guide · 176 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

A full 11/10 from me, the technician was great, the sales rep was great, and the installers of the the new furnace/ac unit were 👍

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Friendly and respectful. Easy to understand and very thorough. Would recommend for AC maintenance and repair.

Paid $1–200Reasonable priceA/C system maintenanceA/C system repair
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very friendly and knowledgeable.

Paid $200–400Reasonable priceA/C system maintenance
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Kevin came out today to do the maintenance on my air conditioner. He was very polite and professional. My youngest son kept asking him questions about what he was doing and he was very patient and nice. Scott sold me our furnace and air conditioner when we moved into the area about 9 years ago. They did a…

A/C system maintenance
Donna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dominic did PM work on furnace and air conditioner. He went above and beyond with the PM service! Highly recommend

HVAC system maintenanceA/C system maintenance
Shaunna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Alex was very thorough in his explanation of what the issues were with our A/C and Furnace

Paid $1–200Great priceA/C system maintenance
ToniaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kevin was wonderful and explained everything to me, Kailee was extremely helpful with helping me make the right decision for my needs. I proudly have your sign in my yard

A/C system maintenanceA/C system repairInstall AC

Show more a/c system maintenance reviews (64 more) →

Price

$278-32% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 62%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Heating system installation174$1.4k–$2.4k
Install AC168$1.6k–$3.7k
HVAC system maintenance110$104–$417
Heating system repair91$158–$731
HVAC system repair90$192–$1.1k
A/C system repair87$209–$585
A/C system maintenance84$78–$353
Heating system maintenance74$54–$278

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