HVAC contractor · Dearborn, MI · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty80−2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 70 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 25%
4.9★★★★★1,646 Google reviews · 24 photos
95%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
$278typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight prompt same-day service, thorough diagnostics, and clear communication regarding pricing and repairs for HVAC, water heater, and plumbing issues. Recurring themes include technicians arriving on time, explaining work in detail, and maintaining a professional demeanor. However, low-star reviews cite significant discrepancies between quoted and final costs, misdiagnoses leading to unnecessary replacements, and difficulties reaching human representatives due to automated phone systems.
Google rating: 4.9 out of 5 from 1,646 reviews (95% five-star).
Reviews on this page: 1,646 Google reviews (1,353 with written comments, 131 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: November 2, 2026.
Service: Heat Pump Installation Service serving Dearborn, Michigan.
Data from Google, last updated November 8, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
This companyHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Comfort Heating and Cooling: 86/100 on this factor. Category median: 92.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Comfort Heating and Cooling: 80/100 on this factor. Category median: 91.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Comfort Heating and Cooling: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Comfort Heating and Cooling: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Comfort Heating and Cooling: 80/100 on this factor. Category median: 100.A
80
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Comfort Heating and Cooling: 100/100 on this factor. Category median: 77.A
100
Bar = this company · dark tick = category median.
Star ratings
1,646 Google reviews we collected
4.9of 5
5 stars1,56895%
4 stars342%
3 stars101%
2 stars50%
1 star292%
Praise vs complaints
Phrases our text analysis found in 1,353 written reviews
98%praise
Praise2,85898%
Complaints532%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price9628%
Reasonable21062%
Overpriced113%
Not sure226%
$278-32% vs typical heat pump installation services
Middle half of what 285 customers paid ($114–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude87330%
Quality & results55819%
Speed & response51318%
Would recommend36012%
Communication30110%
Price & value2278%
Honesty & trust793%
What customers talk about
We read 1,353 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Zach has been to my home for a repair and HVAC install and is always very helpful, thorough and very knowledgeable.”
“Today at approximately 5:15 PM, I observed a company truck number 5 driving in an unsafe and unprofessional manner.”
“Aaron did a great job explaining to me what he was doing!”
“Awful - they told me they would charge $89 to do a reverse osmosis filter.”
“My water heater went out on a Sunday afternoon, luckily Kevin, was able to run by and quickly fix the malfunction.”
“I would recommend him and request him again if needed.”
“Yeah I’d stay away and am not looking forward to dealing with this company.”
“Also did a great job explaining the new system and made sure we understood it all before they left.”
“old Zack that Canada was the only place to get the part and they had zero communication with me on Thursday or Friday, I called the ac company in Cana…”
“John diagnosed and quoted clear, reasonable options for proceeding with boiler repair.”
“I was given a quote which was greatly over priced and they tried to charge me 500$ for a thermostat.”
“I was impressed with his integrity and the quality of his work.”
“…er we got parts with no problems and fixed the furnace ourselves such scammers…”
People customers mention
Donald86 reviews
Justin67 reviews
Tyler56 reviews
Rudy50 reviews
Ricky45 reviews
Miciah33 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Superior Comfort Heating and Cooling for 8 kinds of job. Pick one to see what they paid and said.
Ssandra3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
My water heater went out on a Sunday afternoon, luckily Kevin, was able to run by and quickly fix the malfunction. Praise the Lord! Thank you much!
Paid $200–400Great priceWater heater installation
PPeter2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Alex did a great job on install of humidifier. Very happy with work . Informative Courteous and clean
Paid $400–600HVAC system repair
Llaura11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
prompt and courteous gives me peace of mind to have them come out and service equipment regularly
Paid $1–200Reasonable priceHVAC system maintenance
CCynthia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Phil was amazing! So thorough and so patient with my multitude of questions! I've never been more impressed by anyone whose ever serviced anything on my home.
Paid $200–400Reasonable priceHeating system maintenance
JJackLocal Guide · 50 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dave with Superior Comfort etc. arrived on time, provided excellent service, with a detailed explanation of cause & effect. Going forward "Superior" will definitely be my go to provider.
Paid $1–200Reasonable priceWater heater repair
TTeresa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
John was professional and informative, as well as courteous and kind. He was also knowledgable and very thorough!
Paid $1–200Reasonable priceHVAC system maintenance
Zach has been to my home for a repair and HVAC install and is always very helpful, thorough and very knowledgeable. All the guys that have come to my home have been great, go above and beyond and are not rushing to just get things done.
Response from the owner · 5 days ago
Thank you, Jenny, for your wonderful review! We appreciate your kind words about Zach and our team at Superior Comfort Heating and Cooling. It's great to hear that our commitment to thorough and helpful service made a positive impact during your HVAC repair and installation.
S
sandra rea3 reviewsiTotal number of Google reviews sandra has written across all businesses on Google Maps, not just this one.
My water heater went out on a Sunday afternoon, luckily Kevin, was able to run by and quickly fix the malfunction. Praise the Lord! Thank you much!
Price assessment: Great price
Price: $200–400
Services: Water heater installation
Response from the owner · 6 days ago
Thank you, Sandra, for your wonderful review! We're so glad Kevin could help you with your water heater issue on a Sunday. Your satisfaction means a lot to us at Superior Comfort Heating and Cooling!
P
Peter Twinney2 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Alex did a great job on install of humidifier. Very happy with work . Informative Courteous and clean
Price: $400–600
Services: HVAC system repair
Response from the owner · a week ago
Thank you, Peter, for your wonderful review! We're glad to hear that Alex did a great job installing your humidifier and that you appreciated his informative and courteous approach. Your satisfaction means a lot to us at Superior Comfort Heating and Cooling!
L
laura burns11 reviewsiTotal number of Google reviews laura has written across all businesses on Google Maps, not just this one.
prompt and courteous gives me peace of mind to have them come out and service equipment regularly
Price assessment: Reasonable price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · a week ago
Thank you, Laura, for your wonderful review! We're glad to hear that our prompt and courteous service gives you peace of mind regarding your equipment. We appreciate your trust in Superior Comfort Heating and Cooling!
C
Cindy Bertoia1 reviewiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Aaron did a great job explaining to me what he was doing! He also asked if I had any questions, and then he guided me on how often to pour vinegar into which pipe to keep drains running well! Very friendly and personable young man!
Services: Heating system maintenance
Response from the owner · a week ago
Thank you, Cindy, for your wonderful review! We're thrilled to hear that Aaron provided clear explanations and helpful guidance during your service with Superior Comfort Heating and Cooling. Your feedback means a lot to us!
M
Matt Kyle6 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Thank you, Matt! We’re thrilled to hear you had a great experience with John at Superior Comfort Heating and Cooling. Your appreciation means a lot to us!
C
Cynthia Joseph1 reviewiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Phil was amazing! So thorough and so patient with my multitude of questions! I've never been more impressed by anyone whose ever serviced anything on my home.
Price assessment: Reasonable price
Price: $200–400
Services: Heating system maintenance
Response from the owner · a week ago
Thank you, Cynthia, for your wonderful review! We're thrilled to hear that Phil provided such thorough and patient service. Your satisfaction means a lot to us at Superior Comfort Heating and Cooling!
J
Jack HaydonLocal Guide · 50 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Dave with Superior Comfort etc. arrived on time, provided excellent service, with a detailed explanation of cause & effect. Going forward "Superior" will definitely be my go to provider.
Price assessment: Reasonable price
Price: $1–200
Services: Water heater repair
Response from the owner · a week ago
Thank you, Jack, for your wonderful review! We're thrilled to hear that Dave provided you with excellent service and clear explanations. It's great to know that Superior Comfort Heating and Cooling will be your go-to provider in the future!
J
jeff mullins3 reviewsiTotal number of Google reviews jeff has written across all businesses on Google Maps, not just this one.
Quick response, same day service. Steve did a great job! 👍👍
Price assessment: Reasonable price
Services: Water heater installation
Response from the owner · a week ago
Thank you, Jeff, for your kind words! We're thrilled to hear that you were happy with the same-day service and that Steve did a great job. Your satisfaction is our priority at Superior Comfort Heating and Cooling!
T
Teresa Claiborne4 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
John was professional and informative, as well as courteous and kind. He was also knowledgable and very thorough!
Price assessment: Reasonable price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · a week ago
Thank you, Teresa, for your wonderful review! We're thrilled to hear that John provided you with such professional and thorough service at Superior Comfort Heating and Cooling. Your kind words mean a lot to us!
