Experts Reviews · Company report
Superior Comfort Heating and Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty80−2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Superior Comfort Heating and Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #53Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 1,646 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Comfort Heating and Cooling is better than 86% of heat pump installation services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Comfort Heating and Cooling is better than 80% of heat pump installation services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Comfort Heating and Cooling is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Comfort Heating and Cooling is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Comfort Heating and Cooling is better than 80% of heat pump installation services.A
80
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Comfort Heating and Cooling is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired Superior Comfort Heating and Cooling for 8 kinds of job.

Superior Comfort Heating and Cooling for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.88
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$585
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 56
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 88 Google reviews tagged “A/C system repair” · showing 20

Nichole9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Absolutely the best heating and cooling company came the same day i called highly recommended!!!!!!

Paid $200–400Great priceDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Prompt service with a very knowledgeable technician. Explained in detail of the repair needed and why. Highly recommend!

Paid $200–400A/C system repair
Diane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

John was able to quickly diagnose the problem with my air conditioner. He had the part on his truck, and my air conditioner was up and running within 30 minutes.

A/C system repair
Drew6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I was having issues with my AC unit, so I called Superior Comfort. Customer service and satisfaction are clearly their top priorities. My experience started with a pleasant receptionist who reassured me that they would be able to quickly fix my issue. Phil, the technician, showed up the next morning. He was very…

Reasonable priceHeating system repairA/C system repairHVAC duct & vent repair
KristinSexton5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Courteous. Professional. Knowledgeable.

Paid $1–200A/C system repair
Norman6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

From the time I called until my A/C turned on. Complete time under 2 hrs... Top notch, thanks guys...

Paid $200–400Reasonable priceA/C system repair
Jesus3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Dave was very knowledgeable & went over everything on the job. Did excellent work

Paid $200–400Reasonable priceA/C system maintenanceA/C system repair
RickyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

AC went out and I called Superior. Tech Phil came out first and unfortunately, he diagnosed as needing replacement. That said, he was up front, honest, and showed me some things that made me realize he had integrity as a tech and wasn’t just selling me something. In a matter of an hour or so, salesman Paul came out.…

Customer photo from Ricky's review
Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Richard11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dave was my technician very professionally polite very efficient. Very happy with this service call took care of my issue. A good company thank you.

A/C system repair
Don2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Yesterday afternoon my A/C went out, I called Superior comfort and they sent a technician out today to have it fixed. The Technician Alex was polite and professional and diagnosed and repaired my A/C in a timely manner and my house is cool again.

Paid $200–400Reasonable priceA/C system repair
Tony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Alex was very prompt & knowledgeable..he explained what the solution to our situation was..

Paid $200–400Not sureA/C system repair
CathyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Alex arrived exactly when he said he would. He was very polite. Explained in detail what happened and what needed to be done. He worked quickly and i was very pleased with the entire experience. I will definitely use this company again.

HVAC system repairA/C system maintenanceA/C system repair
Tammatha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

This is the second time I have worked with Mikayla she is fantastic she explains thoroughly what's going on and the different options to fix my issues. As a single women she makes it a comfortable experience to go thru. You have a gem working for you!

Paid $200–400Great priceA/C system repair
Martin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Technician John showed on time had the problem diagnosed and fix in a hour. Couldn’t be happier

Paid $200–400Reasonable priceA/C system repair
Jane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Mikayla was prompt, courteous and professional. She explained all services and recommendations fully.

Paid $200–400Reasonable priceA/C system maintenanceA/C system repair
EnlightenedLocal Guide · 176 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

A full 11/10 from me, the technician was great, the sales rep was great, and the installers of the the new furnace/ac unit were 👍

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Jerilynn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I contacted Superior Comfort because I needed a new furnace and air conditioning unit. Kyle, Matt, and Tyler came out and did an amazing job! They were respectful, on task, and helped me with any questions I needed. Even the gentleman who came to give me a quote was very professional and easygoing. I highly…

Paid $2,000+Reasonable priceHeating system repairA/C system repair
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Friendly and respectful. Easy to understand and very thorough. Would recommend for AC maintenance and repair.

Paid $1–200Reasonable priceA/C system maintenanceA/C system repair
JeremyLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Phil did a great job explaining everything and giving options to choose from to get the issue resolved

A/C system repair
Salwan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a great experience with Superior Comfort and would highly recommend them to anyone needing HVAC maintenance or repair. Technicians James O. and Austin O. were professional, friendly, and knowledgeable. They took the time to answer my questions and made me feel confident throughout the process. Todd, who came…

Paid $2,000+Great priceA/C system repairInstall thermostatHVAC duct & vent installation

Show more a/c system repair reviews (68 more) →

Price

$278-32% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 62%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Heating system installation174$1.4k–$2.4k
Install AC168$1.6k–$3.7k
HVAC system maintenance110$104–$417
Heating system repair91$158–$731
HVAC system repair90$192–$1.1k
A/C system repair87$209–$585
A/C system maintenance84$78–$353
Heating system maintenance74$54–$278

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