How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty80−2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORESuperior Comfort Heating and Cooling
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #53Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 1,646 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Reviews for your job
Customers hired Superior Comfort Heating and Cooling for 8 kinds of job.
Superior Comfort Heating and Cooling for a/c system repair
Clear ✕All 88 Google reviews tagged “A/C system repair” · showing 60
Absolutely the best heating and cooling company came the same day i called highly recommended!!!!!!
Prompt service with a very knowledgeable technician. Explained in detail of the repair needed and why. Highly recommend!
John was able to quickly diagnose the problem with my air conditioner. He had the part on his truck, and my air conditioner was up and running within 30 minutes.
I was having issues with my AC unit, so I called Superior Comfort. Customer service and satisfaction are clearly their top priorities. My experience started with a pleasant receptionist who reassured me that they would be able to quickly fix my issue. Phil, the technician, showed up the next morning. He was very…
Courteous. Professional. Knowledgeable.
From the time I called until my A/C turned on. Complete time under 2 hrs... Top notch, thanks guys...
Dave was very knowledgeable & went over everything on the job. Did excellent work
AC went out and I called Superior. Tech Phil came out first and unfortunately, he diagnosed as needing replacement. That said, he was up front, honest, and showed me some things that made me realize he had integrity as a tech and wasn’t just selling me something. In a matter of an hour or so, salesman Paul came out.…
Dave was my technician very professionally polite very efficient. Very happy with this service call took care of my issue. A good company thank you.
Yesterday afternoon my A/C went out, I called Superior comfort and they sent a technician out today to have it fixed. The Technician Alex was polite and professional and diagnosed and repaired my A/C in a timely manner and my house is cool again.
Alex was very prompt & knowledgeable..he explained what the solution to our situation was..
Alex arrived exactly when he said he would. He was very polite. Explained in detail what happened and what needed to be done. He worked quickly and i was very pleased with the entire experience. I will definitely use this company again.
This is the second time I have worked with Mikayla she is fantastic she explains thoroughly what's going on and the different options to fix my issues. As a single women she makes it a comfortable experience to go thru. You have a gem working for you!
Technician John showed on time had the problem diagnosed and fix in a hour. Couldn’t be happier
Mikayla was prompt, courteous and professional. She explained all services and recommendations fully.
A full 11/10 from me, the technician was great, the sales rep was great, and the installers of the the new furnace/ac unit were 👍
I contacted Superior Comfort because I needed a new furnace and air conditioning unit. Kyle, Matt, and Tyler came out and did an amazing job! They were respectful, on task, and helped me with any questions I needed. Even the gentleman who came to give me a quote was very professional and easygoing. I highly…
Friendly and respectful. Easy to understand and very thorough. Would recommend for AC maintenance and repair.
Phil did a great job explaining everything and giving options to choose from to get the issue resolved
I had a great experience with Superior Comfort and would highly recommend them to anyone needing HVAC maintenance or repair. Technicians James O. and Austin O. were professional, friendly, and knowledgeable. They took the time to answer my questions and made me feel confident throughout the process. Todd, who came…
Alex D did a great job. Was confident and personable . Identified issue quickly and resolved
Kevin was very knowledgeable and fixed my problem really fast and professional!
John was on time made the repair quickly and cleaned up. It was great service.!
Kevin was wonderful and explained everything to me, Kailee was extremely helpful with helping me make the right decision for my needs. I proudly have your sign in my yard
Phil was super clear on explaining everything he was doing. Arrived on time. Very polite and conversational. Even though my problem could not be fixed and im gonna need to spend thousands now, he was straight with facts on the reasons and was able to set up a sale call for me without me having to do extra legwork.…
Alex Came in and figured out all the little problems that were causing my AC to not work. Thank you so much!
The crew they sent to install my new central air did a very professional job and I would recommend Superior to my family and friends!
We’ve used superior a couple times and both times have been good experiences. They have been knowledgeable and straight forward and they are never pushy about services. This time our tech was named miciah, at first I was a little surprised with how young he was but he did an awesome job! I needed him to fix the ac…
Tech was very professional and explained everything clearly. Appreciate the quick service on short notice. Quite costly compared to my last service.
Posted
Great employee he did a great job . Thank you and came out very quick
. , I know they ran into problems with the floor under and around the hot water tank. However. They made it safe for me. Even thought the floor is uneven. I’ve stubbed my toe on it mdre than once. May 19th, 2025, I went to turn on my new air conditioner that they installed, however, after I did all I got was hot…
Just had a AC system cleaned and checked, Zach was my technician , very nice! He notified me when he was on his way along with a picture to identify him. Very satisfied once again with this company's surfaces. Highly recommended.
Tech gave me cost to repair vs replace
Customer service was excellent right from the start! From the minute I called the lady that answered was very helpful! Tech arrived right on time. Was very polite and explained everything. 10/10 experience with Superior Comfort!
Ricky and Donald installed our whole house generator today and did an amazing job. I highly recommend Superior Heating and Cooling.
Prompt, friendly service. Comfy Club care came in handy for this AC repair!
Very professional and on time. Will definitely use them again! I would highly suggest this company!! The tech was very knowledgeable and friendly. Great company! Would definitely hire again!
After bad storm and basement flooding, they came out right away to install hot water tank and inspect A/C. .Ricky O'rouke and Donald Weldy were professional and courteous and did a great job!
I had a emergency I called and explained my situation they had a tech at our home in no time. The young man Michiah explain the issues in detail then proceeded to make the repairs. I was more than impressed with this family owned and local operation they I have Earned a customer for life I would give 10 stars if I could!
Zack Smith. Did absolutely fantastic. Kind, Helpful, Understand, Super down to earth and Chill. While also teaching some of the basic stuff. 1000/10 earns all the praise he gets. Because of him whenever I have an issue like this again I know who I'm clawing and what company. THANK YOU ZACK. He has even turned…
Fast call out time. Friendly and very helpful
My technician Ken was on time, professional and diagnosed the bad capacitor issue quickly. He took time to explain and show the part which I really appreciate. This company is my GO TO from now on! Thanks Superior! Keep up the excellent work!
Ken arrived within the time window and called when he was on his way. Ken as very professional and was able to address our problem in a timely manner. I definitely recommend Superior.
Very professional and friendly!! Zach was awesome!! I will be returning!! A++++++
Superior Comfort Heating and Cooling has helped us twice now. Both times we have had great and fast service! Both times they came out same day to service our systems. Their knowledge is exceptional and pricing is very fair. It is so nice to feel comfortable knowing you are in good hands when dealing with HVAC issues. Would highly recommend this company!
Quick service, great Job!
They were available, professional and friendly. I’m confident in there services and impressed with what a great job our technician provided. Great job!
Ken was very professional, he arrived on time and got the ac unit running in a matter of minutes. Thank you.
Very personable, answered every question throughly.
Superior Heating and Cooling were very responsive and professional to our situation of our AC being down. Technician, Zack was very professional, got right to business, did not in any way steer us towards a more expensive solution to our problem! He found the malfunctioning capacitor, replaced that, checked the…
Zack was on time and very knowledgeable and meticulous with his work and repair. He didn’t mind me watching and asking a bunch of questions to learn more about my AC Unit so I know how to better take care of it in the future. I’ll be sure to call come the fall for a furnace check up!
I called this morning at 8AM, ZAC was here by 10:45AM & out of here by 12:45PM. Replaced the part, checked everything related to the AC-ALL good before he left. Wonderful job! I would definitely call again for their services! 😊 TY
The very knowledgeable gentleman showed up faster than expected which is always a plus. He got right to work and had my air fixed in no time. Thank you for your great service.
Awesome and fast service! From the beginning by scheduling the appointment with Ashley Lyp until the end when Zack Smith fixed our AC unit! Would recommend Superior 110%!
The tech came out an diagnosed the problem, had to wait until the next day to get the part from warehouse. A/C was back up and running that day.
Fast, and honest work. Would highly recommend to anyone. Thank you!
Tech was timely friendly and very knowledgeable. Would recommend
Superior came out to my house the same day that I called and fixed my air unit in no time. The other place I called STILL hasn’t even called me back. Definitely calling superior first when needed!
Friendly staff, knowledgeable, on time, same day and quick service.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Heating system installation | 174 | $1.4k–$2.4k |
| Install AC | 168 | $1.6k–$3.7k |
| HVAC system maintenance | 110 | $104–$417 |
| Heating system repair | 91 | $158–$731 |
| HVAC system repair | 90 | $192–$1.1k |
| A/C system repair | 87 | $209–$585 |
| A/C system maintenance | 84 | $78–$353 |
| Heating system maintenance | 74 | $54–$278 |
