How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty80−2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORESuperior Comfort Heating and Cooling
Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #53Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 1,646 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Reviews for your job
Customers hired Superior Comfort Heating and Cooling for 8 kinds of job.
Superior Comfort Heating and Cooling for HVAC system repair
Clear ✕All 92 Google reviews tagged “HVAC system repair” · showing 80
Alex did a great job on install of humidifier. Very happy with work . Informative Courteous and clean
Phil and the superior team truly live up to the company name, Phil was an excellent representation of what a hvac tech is and does, he is very knowledgeable, and personable. thank you Phil and the superior team for your help!.
The tech was great and we paid a fair price but im knocking 2 stars off for having to speak with an AI to get ahold of anyone.
Best guy in the business!
Lower diagnostic fee is why I used them. Great service on the phone and from John the technician is the reason I’ll use them again.
My technician was gentleman named John. He was very courteous and polite. Was able to fix my air conditioning unit in short time. Will call Superior Heating and Cooling for all future needs.
AC went out and I called Superior. Tech Phil came out first and unfortunately, he diagnosed as needing replacement. That said, he was up front, honest, and showed me some things that made me realize he had integrity as a tech and wasn’t just selling me something. In a matter of an hour or so, salesman Paul came out.…
Ac was down they came and evaluated as fixed.
Did a great job from calling when he was headed over to being polite and answering all my questions and fixing my issue.
Great service. Very friendly Would definitely use this company again Ken Morse was great. Offered helpful tips
Phil was great!
Alex arrived exactly when he said he would. He was very polite. Explained in detail what happened and what needed to be done. He worked quickly and i was very pleased with the entire experience. I will definitely use this company again.
Donald and Justin were very considerate of my home. They were in and out in no time at all! We had them install a whole house humidifier. Now I can pet my cat comfortably. Would definitely use them again when needed.
Phil was patient and thorough when explaining service recommendations. Pleasant experience overall.
Knowledgeable, kept us informed, quick and painless
A full 11/10 from me, the technician was great, the sales rep was great, and the installers of the the new furnace/ac unit were 👍
They came out same day and was able to resolve both issues with the unit. Phil was knowledgeable and efficient. For the time it took, 2 parts being replaced and the Comfy Club, we got a great deal!
The technician John was very knowledgeable and nice. He was here for an air conditioning repair. He checked the system thoroughly unfortunately what I needed was an R 22 coolant recharge which he was unable to do. he didn’t answer all my questions and was very helpful.
John P. was efficient and helpful in diagnosing and fixing my problem with the AC unit. Thanks!
Tankless water heater flush. All went well as expected. No issues at all.
We had such a wonderful experience using Superior Comfort to replace our furnace and AC unit! Alex, Paul, Lisa, Tyler and James were all so helpful and so kind when assisting and installing for us. We are very happy with our new unit and how fast they were able to do this. We also loved the little detail of giving our dog a toy! Thank you so so much!
Great customer service and Alex the technician was awesome. Very knowledgeable and excellent customer service skills.
Alex was amazing! Came in and had my furnace working in no time. He was very pleasant and answered all my questions. I would highly recommend this company
Zach was very pleasant to talk to, and he was able to diagnose my problem
Repair tech was very quick for our service call on a Saturday..he checked out our furnace throughout and did the service needed ! Will definitely use this company again if needed will refer them also!
David Barnes did an excellent job. Thank you again!
John Parsons helped clean out and ensure our furnace was working properly after some minor issue. He was both professional and knowledgable which helped us understand how to better maintain our system.
Dave was incredibly knowledgeable and walked me through his diagnostics and repair. What I appreciate the most is how throrough he was explaining the issues in a respectful manner. That's a rare quality these days. Thank you Dave and Superior Comfort!!
All the techs were polte, knowledgable and kept me informed--all of which I appreciated.
Very professional in his approach and knowledge
Very helpful and thorough. Appreciate all the time spent discussing our options.
I knew when my dad’s furnace went out that this wasn’t a “turn it off and turn it back on again” situation. This was a job for a professional technician. Superior Comfort Heating and Cooling, headquartered downriver MI near me, came out the very next day. As someone who spends her days troubleshooting incoming…
Worked with Tony Gallagher on a difficult furnace issue. He is very professional and knowledgeable, always confident when he comes out to service our properties.
Superior did a great job for us! They responded quickly and diagnosed and fixed our problem. Thank you to David who was friendly and thorough!
What a GREAT company ! My humidifier which is attached to my furnace was not working. Brian came and explained what happened, he cleaned & replaced the hose to my humidifier. Seems a previous HVAC company that cleaned my furnace for maintenance never checked my humidifier. Brian took the time to explain what had…
On this occasion I dealt with Phil nice guy . He talked through everything with me. I also have dealt with Dave before for maintenance. He was thorough with the inspection of air conditioner and fixed promptly 🙂🙂
Great service. Miciah was prompt, knowedgable, and even taught me a few things about my furnace while he was out. SCH&C will definitely get future business from me. It is so refreshing to have fast, friendly and knowledgeable service that approaches things from a customer first perspective.
It was great to see the professionals at work. They worked hard, were friendly and polite. I’m glad I chose Superior.
The crew they sent to install my new central air did a very professional job and I would recommend Superior to my family and friends!
Excellent experience! Zack was professional, knowledgeable and friendly. The Comfy Club was just what we needed. Zack had our unit back up and running in no time! Thank you!
Second time with this tech and he was great. I will keep going to superior
Above par professionalism and honesty from the technician they sent. Needed my central air serviced immediately and the technician was there within the hour. Made me feel I made the right choice in calling this company. I would highly recommend this company to anyone.
Both the technicians did wonderful to explain the issues and fix the igniter quicky.
Superior Comfort always top service!! Thanks again for great job!! Zach did an amazing job!!
Zac was very knowledgeable gave me several options
Great experience and Miciah was super nice and knowledgeable.
More like Superior price gouging. Charging over $500 for a capacitor that is only between 20 and $50 on Amazon. I will never call this company again. The tech that came out and fixed this did a great job.
Fast response and repair
Very fast, efficient, knowledgeable, and affordable. Very professional and pleasant to deal with, both in person and on phone. Thank you for your service.
Both hunter and Micah arrived at the top of their window big happy smiles performed a quick fix and I have air Both outstanding polite knowledgeable young men I have air again
Thanks for the great service. The guys were very thorough and explained what we needed.
Absolutely great services, they had sent out David Barnes to fix my ac issues. He had me very impressed with his knowledge and service of hvac. I would recommend Dave to anyone 10/10. He also threw in a Wally Bear and coloring book for our kiddo! Very nice indeed. Thanks again Superior Comfort Heating and Cooling!
Service was very good
Friendly service, very satisfied with service and price.
I am so glad I followed a recommendation from a family member! In a world of falling service satisfaction, these folks help restore faith that excellence can still be found. Great service from beginning to end. Placing the service call was met with friendly service and great communication throughout the experience.…
Very pleased. Everything was great, start to finish! David Barnes was our tech, he was awesome, friendly, knowledgeable, up front and honest. Superior is our go to for heating and cooling from now on. David Barnes - Technician 👍
My airconditioning unit stopped working on the evening of june 3rd. It was after hours when we contacted superior heating. They responded immediately. At 8:00 am the morning of the 4th they contacted us to set up a time for the technician to arrive. Miciah was courteous, and professional. He seemed very…
Had problems with humidifier starting up they came out and fixed it
I love these guys, very helpful and considerate of seniors.
The technician was knowledgeable and friendly. He kept us notified at all points of the service, which was super helpful for us in coordinating and making decisions.
Very nice young man. I enjoyed have over to fix my furnace.
Just thankful for these thoughtful, kind and knowledgeable techs. Forgot to get their names. Dark haired young man and man with long hair and a beard. Thank you so very much from the big blue house and our husky girl... Although she may have preferred no heat❄️😅🙃
Very professional and I received honest vibes from two techs at my house. Looking forward to doing more business with Superior.
Very good service, came early, made sure everything was working before he left.
Awesome service from Zack and an honest estimate. Little pricey for a part that didn't cost over $200 but for honest labor you pay the price. Would definitely recommend them! - Calvin Fox
Ken was my technician today and this is my second experience with this company. Ken was knowledgeable and friendly. The cat reports adequate ear rubbing upon his exit. Our AC is working good again.
We lost our furnace in a flood. They came out the very next day to give us an estimate and then the following day to install the new furnace.
Polite and excellent service.
Fixed problem quickly. Was very helpful and knowledgeable.
I had a emergency I called and explained my situation they had a tech at our home in no time. The young man Michiah explain the issues in detail then proceeded to make the repairs. I was more than impressed with this family owned and local operation they I have Earned a customer for life I would give 10 stars if I could!
Donald,Evan&Zach are super professionals in their trade. They are so personable - a true credit to the team at Superior Comfort!!
Edit: We came home to furnace out last night. I called them around 6:00 pm and they came today at 8:00 am. Ken worked hard to get us a furnace and a/c unit today. He was polite and empathetic of my need for the heat today. He even got us a credit from the repairs last week. The installation crew Justin, Donald &…
Justin, Tommy, and Donald came to my house to fix and reroute my HVAC system in our lower level to eliminate parts of a drop ceiling. They were on time, courteous, professional and extremely diligent. They worked tirelessly, spared no details and completed the install/repair beyond my satisfactions. Even when I…
Very professional. Technician (Zack) took the time to thoroughly explain the issue and recommended repairs. Would definitely recommend to anyone.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Heating system installation | 174 | $1.4k–$2.4k |
| Install AC | 168 | $1.6k–$3.7k |
| HVAC system maintenance | 110 | $104–$417 |
| Heating system repair | 91 | $158–$731 |
| HVAC system repair | 90 | $192–$1.1k |
| A/C system repair | 87 | $209–$585 |
| A/C system maintenance | 84 | $78–$353 |
| Heating system maintenance | 74 | $54–$278 |
