Experts Reviews · Company report
Superior Comfort Heating and Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty80−2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Superior Comfort Heating and Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #53Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 1,646 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Comfort Heating and Cooling is better than 86% of heat pump installation services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Comfort Heating and Cooling is better than 80% of heat pump installation services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Comfort Heating and Cooling is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Comfort Heating and Cooling is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Comfort Heating and Cooling is better than 80% of heat pump installation services.A
80
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Comfort Heating and Cooling is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired Superior Comfort Heating and Cooling for 8 kinds of job.

Superior Comfort Heating and Cooling for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 34

All 16 Google reviews tagged “Installation”

D.Local Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

John Parsons did an awesome job! Professional, respectful and courteous! Called last night about a serious issue. He arrived on time & completed the work. Appreciate it!

HVAC system maintenanceInstallationService not listed+ Responsiveness+ Punctuality+ Quality
RLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Today was our first experience with Superior Comfort and we are extremely pleased. Tyler and his coworker installed a new A/C unit and 2 ton coil. They were professional, knowledgeable and friendly. They took great care in protecting our carpet and yard, as well as cleaning up when finished. We would highly…

Install ACInstallation+ Punctuality+ Quality+ Professionalism
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The installation team arrived at my home in Flat Rock on time and they went right to work. Justin, Donald and Thomas were a very professional team. The job was completed on time and looks great. They answered all my questions. I am very pleased with their job and highly recommend them to everyone.

Install ACHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality
rob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Justin and Donald did a excellent job here in Flat Rock they were on time quick and efficient very informative and clean. I highly recommend them and Superior Comfort for any of your heating and cooling needs.

A/C system maintenanceInstall ACInstallation+ Responsiveness+ Punctuality+ Quality
Lacey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tyler and Justin did an incredible job! They were on time, super efficient, very polite and professional and very thorough in explaining our new furnace, air conditioner and how to maintain. We highly recommend and wouldn’t think twice about hiring them again for any HVAC needs! Thank you Superior for a job well done!

HVAC duct & vent cleaningInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
Tim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They have been out on numerous occasions for my family's rental homes and the offer great pricing and prompt service for new installations or a simple service call. The staff is very friendly, quick to respond to any questions you may have. I have spoke multiple times to the owner to tell him we appreciate all the help they have given us.

Install ACInstallationA/C system repair+ Responsiveness+ Punctuality+ Quality
Kristin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Everything about Superior Comfort Heating and Cooling is top notch. Fast response time, prompt service, clear and concise explanations...I'll never go anywhere else for my HVAC needs! Donald and Ethan installed our new AC unit, and I could not be happier with everything from their pleasant demeanor to their…

Install ACInstallationRepair HVAC+ Responsiveness+ Punctuality+ Quality
MichelleLocal Guide · 297 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The two gentleman were very pleasant and professional. They worked non stop & asked if we had any concerns or questions before they left. You could tell they took great pride in their work & customer service was very important to them. Every person we have dealt with has been beyond our expectation. You just don't…

Installation+ Responsiveness+ Punctuality+ Quality
Bruce2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Micah Justin and Donald were the guys who installed my AC/ furnace. They did a fantastic job. Stayed until job was done . Explained everything to me afterwards. It was a very difficult job as it was in a mobile home. They went above and beyond. GREAT JOB GUYS. Thank you.

Install ACHeating system installationInstall thermostat
Nick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Upgraded my AC and furnace and also got the gas thankless water heater. They did an amazing job, cleaned up and everything works perfect. Good job guys 👍👍👍

Install ACHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality
Shaun6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They installed a new AC unit at a reasonable price. It works great! My new unit is more efficient and more powerful than the old one. My Jose is cooler and quieter.

Install ACInstallation+ Responsiveness+ Quality+ Professionalism
AlexLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Superior Comfort Heating and Cooling was amazing from start to finish. They installed a new Rheem 13 seer 2 ton air unit and put in some additional duct work. They were competitive with all the companies I received quotes from. I called them to schedule the installation, and they were able to do the install the same…

Install ACHVAC duct & vent installationInstallation+ Quality+ Professionalism+ Value
Shayne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I got a couple of quotes for an AC install job. This company was, by far, the most professional and the price was very good. The install went very well. Justin explained how the unit worked and it works great. It's a two stage unit. I am amazed at how quiet it is. The unit looks great too.

Install ACInstall thermostatInstallation+ Punctuality+ Quality+ Professionalism
Jo-Ann5 years ago★★★★★

Rating only, no written review.

Install ACHVAC duct & vent installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ductless heating & A/C servicesInstallation+ Punctuality+ Quality+ Professionalism
Jennifer13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Install ACInstallation+ Responsiveness+ Quality+ Professionalism

Price

$278-32% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 62%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Heating system installation174$1.4k–$2.4k
Install AC168$1.6k–$3.7k
HVAC system maintenance110$104–$417
Heating system repair91$158–$731
HVAC system repair90$192–$1.1k
A/C system repair87$209–$585
A/C system maintenance84$78–$353
Heating system maintenance74$54–$278

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