Experts Reviews · Company report
Superior Comfort Heating.Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%92+13Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Superior Comfort Heating.Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 440 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Comfort Heating.Cooling is better than 91% of heat pump installation services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Comfort Heating.Cooling is better than 88% of heat pump installation services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Comfort Heating.Cooling is better than —% of heat pump installation services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Comfort Heating.Cooling is better than 92% of heat pump installation services.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Comfort Heating.Cooling is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Comfort Heating.Cooling is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired Superior Comfort Heating.Cooling for 8 kinds of job.

Superior Comfort Heating.Cooling for a/c system maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.51
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$78–$353
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 54
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 51 Google reviews tagged “A/C system maintenance” · showing 20

Michele5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Miciah was a very pleasant, knowledgeable, and efficient young man.

Paid $300–400Reasonable priceA/C system maintenanceA/C system repair
Sherry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My air works!! Yay! John was very kind and did a great job. Let me know everything he was doing, very knowledgeable!!

Paid $1–200Reasonable priceA/C system maintenance
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I just wish when you got your bill. It broke it down for you labor parts taxes, but it don’t. It just tells you the total.

Paid $200–400Reasonable priceA/C system maintenance
craig8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dave gave me good info about my request and equipment needs or not. It was refreshing to deal with. If any future service is required, Superior is who I would call.

HVAC system maintenanceA/C system maintenance
Ron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Superior Comfort Heating/Cooling, number #1 fast and courteous. Thanks again.

A/C system maintenanceHeating system maintenance
Michael10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Aaron and Kevin we’re on time and very polite and courteous. They explained everything they were doing and they did it. They both put shoe covers on prior to walking through my home. I was quite satisfied with the Service that I received. I inadvertently clicked on Water Heater and couldn’t correct it. They did a…

Paid $1–200Reasonable priceWater heater installationA/C system maintenance
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Alex the tech was awesome, informative and very helpful and polite.

Paid $400–600Great priceHVAC system repairA/C system maintenanceA/C system repair
Sandra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Technician John did a great job addressing our concerns with an explanation of what our options would be… but more importantly he did not try to sell us something we do not need.

Reasonable priceA/C system maintenance
JimLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent Service!! John Parsons was an excellent HVAC technician. He knows his stuff and didn't talk over my head.

Paid $200–400Reasonable priceHVAC system repairA/C system maintenance
Carolyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Technician was right out to assist my elderly mother. I highly recommend Superior

Paid $1–200Great priceA/C system maintenance
Deanna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jimmy A and Hussein A came to replace old AC with my new AC unit today and they were very prompt, knowledgeable and friendly! I am very impressed with the install and their service! I highly recommend using Superior Comfort!

Paid $2,000+Reasonable priceA/C system maintenanceService not listed
Marla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★

Bryan was courteous and knowledgeable. However, I didn’t like how I was charged a $100 sur-charge on my service once the job was completed. I did not approve this charge for him coming 2 days earlier. I would have waited the additional 2 days since heat wave was over. Superior should have stated this fee upfront as…

Paid $800–1,000OverpricedA/C system maintenance
George5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Alex was very conscientious and professional. He took great pains to explain everything that had to be done.

Paid $2,000+Reasonable priceHVAC system repairA/C system maintenanceHeating system repair
Pikachili13Local Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had them unhook put AC unit so we could move it and put it on a cement slab. They came and hooked it back up. In 100 degree weather. We appreciate them. They did a good job.

A/C system maintenance
Beena5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had the best experience today with Superior Comfort! My air conditioner decided to stop working on one of the hottest days of the year. I called at 1:17 and here I am at 3:15 writing this review with my air fixed! My technician was Steve Nash and I couldn’t recommend him enough! He was polite, worked quickly and…

A/C system maintenanceA/C system repair
LordLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Phil seemed pretty honest which is rare these days. He basically told me that my air conditioning is way too old and should really probably replace. They don't make freon for my air conditioning anymore anyway. He also checked out my furnace and he was honest and said your furniture is fine. So while I didn't…

Paid $1–200Reasonable priceA/C system maintenance
James9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dave was the best! He showed up and did a very professional job. He explained everything that he was doing and told me what the specs were and what my numbers were showing. Did a great job cleaning up the debris from my unit (see pics. did not get after pics), sealed up some leaking connectors and charged up my…

Customer photo from James's review
Reasonable priceHVAC system maintenanceA/C system maintenance
Deanna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Even though my AC unit could not be repaired, Bryan Rivera, the technician, was very polite and knowledgeable! I look forward to possibly getting a new AC unit installed.

Paid $1–200Reasonable priceA/C system maintenance
julieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

He was very nice efficient friendly and thorough.

Great priceHVAC system maintenanceA/C system maintenance
BettyLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Had maintenance performed on my air conditioning unit and hot water tank. The technician, David Barnes was very thorough and informative. I was very pleased with the service. David represented the company very well - he takes a lot of pride in his work. He also speaks very highly of his employer and the company.…

Paid $1–200Reasonable priceHVAC system maintenanceA/C system maintenanceWater tank repair

Show more a/c system maintenance reviews (31 more) →

Price

$244-41% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 60%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair71$192–$1.1k
HVAC system maintenance63$104–$417
A/C system maintenance51$78–$353
A/C system repair45$209–$585
Heating system installation41$1.4k–$2.4k
Heating system repair22$158–$731
Heating system maintenance22$54–$278
Water heater installation19$1.2k–$2.8k

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