HVAC contractor · Dearborn, MI · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%92+13Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 70 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 49%
4.9★★★★★440 Google reviews · 24 photos
96%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$244typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the technicians for their punctuality, friendly demeanor, and ability to explain issues clearly during heating, cooling, and boiler services. However, negative reviews highlight recurring issues with post-installation equipment failures, unexpected service surcharges, and high hourly rates that customers feel were not communicated upfront.
Google rating: 4.9 out of 5 from 440 reviews (96% five-star).
Reviews on this page: 440 Google reviews (334 with written comments, 9 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 6, 2026.
Service: Heat Pump Installation Service serving Dearborn, Michigan.
Data from Google, last updated November 8, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Comfort Heating.Cooling: 91/100 on this factor. Category median: 92.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Comfort Heating.Cooling: 88/100 on this factor. Category median: 91.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Comfort Heating.Cooling: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Comfort Heating.Cooling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Comfort Heating.Cooling: 100/100 on this factor. Category median: 77.A
100
Bar = this company · dark tick = category median.
Star ratings
440 Google reviews we collected
4.9of 5
5 stars42196%
4 stars72%
3 stars41%
2 stars41%
1 star41%
Praise vs complaints
Phrases our text analysis found in 334 written reviews
98%praise
Praise64698%
Complaints102%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price9231%
Reasonable17760%
Overpriced93%
Not sure176%
$244-41% vs typical heat pump installation services
Middle half of what 249 customers paid ($57–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22134%
Speed & response11017%
Quality & results10816%
Communication8813%
Would recommend7612%
Price & value345%
Honesty & trust193%
What customers talk about
We read 334 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Steve was professional and explained and broke down the issues with my boiler system what was needed now and what may need replacing later on.”
“They explained everything in detail about what was wrong and worked quickly to fix what was needed.”
“The technician was friendly and courteous and did a great job with my heater maintenance.”
“…g parts and the air worked for a bit after he left but its once again not working so the overall issue has bot been solved…”
“He answered all my questions and went above and beyond even though he couldn't get the furnace running.”
“I’m very pleased and would definitely recommend them for heating and cooling services!”
“Would highly recommend, great service and a very reasonable price”
“This company is overpriced and nothing but highway robbery.”
“Miciah the technician sent for my AC repair was very informative and transparent about the repairs he was making to the AC unit.”
People customers mention
Phil9 reviews
Kyle7 reviews
Bryan5 reviews
Furnace5 reviews
Barnes5 reviews
Sparks5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Superior Comfort Heating.Cooling for 8 kinds of job. Pick one to see what they paid and said.
SScott4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Steve was professional and explained and broke down the issues with my boiler system what was needed now and what may need replacing later on. Great experience with this company.
Paid $200–400Great priceHeating system repair
KKelechi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Very happy with the service from Superior Comfort! The technician was friendly and courteous and did a great job with my heater maintenance. Their yearly membership offers great benefits, so I decided to sign up. I’m very pleased and would definitely recommend them for heating and cooling services!
Paid $200–400Great priceHVAC system maintenanceHeating system maintenance
JJamie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Tony is very knowledgeable. Takes the time to explain everything. He has been at my house several times. Great job and though.
Paid $600–800Great price
JJennifer6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
They came out to look at some electrical work that I had done. They explained everything in detail about what was wrong and worked quickly to fix what was needed. I would definitely recommend them..Thank you!
Paid $1–200Great priceElectrical inspections
EErnest4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★
Technician was great did a real nice job job was to repair vent for hot water heater.
Paid $200–400OverpricedService not listed
JJeff4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Steve represented as a technician this company wonderfully. Great guy to deal with friendly and knowledgeable and fix our issue now we have for the winner. Thank you, Steve and of Supeior!
Steve was professional and explained and broke down the issues with my boiler system what was needed now and what may need replacing later on. Great experience with this company.
Price assessment: Great price
Price: $200–400
Services: Heating system repair
Response from the owner · 2 days ago
Thank you, Scott, for your wonderful review! We're glad to hear that Steve provided you with a clear understanding of your boiler system. We appreciate your kind words about Superior Comfort Heating and Cooling and look forward to assisting you in the future.
K
Kelechi Okugbeni-Gee2 reviewsiTotal number of Google reviews Kelechi has written across all businesses on Google Maps, not just this one.
Very happy with the service from Superior Comfort! The technician was friendly and courteous and did a great job with my heater maintenance. Their yearly membership offers great benefits, so I decided to sign up. I’m very pleased and would definitely recommend them for heating and cooling services!
Price assessment: Great price
Price: $200–400
Services: HVAC system maintenance, Heating system maintenance
Response from the owner · 2 days ago
Thank you, Kelechi, for your wonderful review! We're thrilled to hear that you had a positive experience with our heater maintenance service and that you found value in our yearly membership. Your recommendation means a lot to us at Superior Comfort Heating and Cooling!
J
Jamie3 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Tony is very knowledgeable. Takes the time to explain everything. He has been at my house several times. Great job and though.
Price assessment: Great price
Price: $600–800
Response from the owner · 3 days ago
Thank you, Jamie, for your kind words! We truly appreciate your feedback about Tony and are glad to hear he has been helpful during your visits. Your satisfaction is important to us at Superior Comfort Heating and Cooling.
C
Charles Pecsenye1 reviewiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Bathroom vent fan troubleshooting and replacement.
Price assessment: Reasonable price
Price: $200–400
Services: Fan installation, Fan repair
Response from the owner · 4 days ago
Thank you, Charles, for your 5-star review! We appreciate your trust in Superior Comfort Heating and Cooling for your bathroom vent fan troubleshooting and replacement. It's great to hear you had a positive experience!
J
Jennifer Lozada6 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
They came out to look at some electrical work that I had done. They explained everything in detail about what was wrong and worked quickly to fix what was needed. I would definitely recommend them..Thank you!
Price assessment: Great price
Price: $1–200
Services: Electrical inspections
Response from the owner · 4 days ago
Thank you, Jennifer, for your kind words! We're glad to hear that you found our team at Superior Comfort Heating and Cooling helpful and efficient with your electrical work. Your recommendation means a lot to us!
E
Ernest Wrobel4 reviewsiTotal number of Google reviews Ernest has written across all businesses on Google Maps, not just this one.
Technician was great did a real nice job job was to repair vent for hot water heater.
Price assessment: Overpriced
Price: $200–400
Services: Service not listed
Response from the owner · 4 days ago
Thank you, Ernest, for your kind words about our technician and the work done on your hot water heater vent. We appreciate your feedback and are glad you had a positive experience with Superior Comfort Heating and Cooling.
J
Jeff Hunter4 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Steve represented as a technician this company wonderfully. Great guy to deal with friendly and knowledgeable and fix our issue now we have for the winner. Thank you, Steve and of Supeior!
Price assessment: Great price
Price: $1–200
Services: HVAC system repair
Response from the owner · 5 days ago
Thank you, Jeff, for your kind words! We're thrilled to hear that Steve provided you with friendly and knowledgeable service at Superior Comfort Heating and Cooling. It's great to know that your issue is resolved and you're ready for winter!
R
Randy Justice10 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Thank you, Randy, for your kind words! We truly appreciate your feedback and are glad to hear you had a positive experience with Superior Comfort Heating and Cooling. Your satisfaction is our priority!
M
melodee bourdeauLocal Guide · 10 reviewsiTotal number of Google reviews melodee has written across all businesses on Google Maps, not just this one.
Technician arrived timely and was very friendly. Gave us straight answers about our problem. I will call again when the need arises!
Services: HVAC system maintenance
Response from the owner · 5 days ago
Thank you, Melodee, for your kind words! We're glad to hear our technician provided you with timely and friendly service at Superior Comfort Heating and Cooling. We appreciate your trust and look forward to helping you again in the future!
M
mahmoud moustafaLocal Guide · 17 reviewsiTotal number of Google reviews mahmoud has written across all businesses on Google Maps, not just this one.
Thank you, Mahmoud! We truly appreciate your kind words about the fast and professional service at Superior Comfort Heating and Cooling. It’s great to hear you were pleased with our work!
