Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Superior Comfort Heating.Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%92+13Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Superior Comfort Heating.Cooling

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 70 heat pump installation services · 4.9★ from 440 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Comfort Heating.Cooling is better than 91% of heat pump installation services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Comfort Heating.Cooling is better than 88% of heat pump installation services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Comfort Heating.Cooling is better than —% of heat pump installation services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Comfort Heating.Cooling is better than 92% of heat pump installation services.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Comfort Heating.Cooling is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Comfort Heating.Cooling is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired Superior Comfort Heating.Cooling for 8 kinds of job.

Superior Comfort Heating.Cooling for heating system repair

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Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$731
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Heating system repair”

Scott4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Steve was professional and explained and broke down the issues with my boiler system what was needed now and what may need replacing later on. Great experience with this company.

Paid $200–400Great priceHeating system repair
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Phil was very professional and very helpful! He answered all my questions and went above and beyond even though he couldn't get the furnace running. Not his fault, it was 50+ years old. He set me up with the salesman for the next day.

Paid $1–200Heating system repair
AdamLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Had a great experience with superior comfort. Bryan came out to service my steam boiler system that had stopped working after an overflow. He quickly diagnosed the problem, got it fixed, and even cleaned and inspected the boiler for the season. Would highly recommend, great service and a very reasonable price

Paid $1–200Great priceHeating system repair
Joey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Zack came in and diagnosed the problem on our boiler. Very professional and nice. Gave us the estimate and we are having them fix it.

Paid $800–1,000Reasonable priceHeating system repair
Judith4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Alex said he would send info in furnace problem and what happened to furnace with pictures for my son to review before appointment Monday with furnace replacement. Please remind him I need it asap.

Paid $1–200Not sureHeating system repair
Tony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Phil was our technician, he did a thorough job on explaining what was needed to keep our furnace safe .

Heating system repair
George5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Alex was very conscientious and professional. He took great pains to explain everything that had to be done.

Paid $2,000+Reasonable priceHVAC system repairA/C system maintenanceHeating system repair
KathyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They were very awesome on the work they did for us, which was replacing everything on this 1948 old home, very knowledgeable and very respectful of my old home. They updated everything up to code. I love there membership as well. They even worked thru Michigan horrible weather we keep getting.

Paid $1,000+Great priceHVAC system repairHeating system repairHeating system installation
JuliaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Superior was quick to look at my furnace today when I called without heat. The tech Zach was great...professional, efficient, and friendly. He explained everything to me. It was a positive experience. Ask about their Company Club..it saved me money on the initial visit and discounted on parts a bit.

Paid $300–400Not sureHeating system repair
Cory9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

He was great very friendly quiet and quick had full hvac system installed him and the team were superb!!! Hands down would recomend him to anyone

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
susan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service from Phil at Superior Comfort, heating and cooling.

Paid $200–300Great priceHeating system repair
Crystal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very professional, kind and explained everything thoroughly.

Paid $200–300Reasonable priceHeating system repair
Tim11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Alex my tech showed up in a blizzard. I needed Furnace inspection and instead of canceling like everyone else he walked up hill both ways. Tools in one hand coffee mug in the other. He was very thorough. I highly recommend Alex.

Paid $100–200Great priceHVAC system repairHeating system repairHeating system maintenance
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very friendly, informative, caring and able to understand what the problems is

Paid $200–300Reasonable priceHeating system repairA/C system repairHeating system installation
Roger5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Furnace stopped working. The repair technician SC sent out was awesome, very knowledgeable and trustworthy. Turned out we needed a new furnace. We ended up going with a different company because Superior Comfort’s estimate to install a new furnace was way overpriced. But the service technician did an amazing…

Paid $1–100Reasonable priceHeating system repair
JUANLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These guys started at 8 in the morning. Worked without stopping, except for a small drink break here and there, all day and finished at five o'clock. Hard working team. Uber polite and respectful. Cleaned up their work areas better than when they arrived. Clean neat install. Very PRO! GREAT WORK ETHIC!

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Sharon2 weeks ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable priceHeating system repair
Matt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable priceHeating system repair
Tammy2 months ago★★★★★

Rating only, no written review.

Paid $1–200Great priceA/C system maintenanceHeating system repair
Gail1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Paid $400–500Reasonable priceHeating system repairHeating system maintenance
Robin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Heating system repair
Stephen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $1–100Not sureHeating system repair

Price

$244-41% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 60%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair71$192–$1.1k
HVAC system maintenance63$104–$417
A/C system maintenance51$78–$353
A/C system repair45$209–$585
Heating system installation41$1.4k–$2.4k
Heating system repair22$158–$731
Heating system maintenance22$54–$278
Water heater installation19$1.2k–$2.8k

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