GATE INSTALLATION · FRANKLIN, TN
Superior Fence & Rail logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%23+8Reliability 15%43+6.5Craft & service 20%71+14.2Value 10%53+5.3Momentum 8%73+5.8Track record 7%63+4.4Accountability 5%3+0.2Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44SCORE

Superior Fence & Rail

Better than 25% of gate installation · #15 of 20

4.8★261 Google reviewsGoogle star rating as shown on Google Maps.
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yrs (avg 1.2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
15%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Superior Fence & Rail for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “General repairs & maintenance”

★★★★★ R · 7 months ago

Superior Fence did a great job to fix some vandalism that occurred on my farmland. Felipe’s team did a great job and fixed my chain-link fence and installed a new gate. All the process was easy and a success. Mike did a great job estimating the work to be done and found me a perfect aluminum gate following my needs…

Reasonable priceAluminum fence installationGeneral repairs & maintenanceChain link fence installation
★★★★★ Christopher · Edited 11 months ago

Summer 2020 Superior is fantastic. They did a fabulous job of installing a complete fenced yard including three sets of double gates. They are surprisingly quick, thorough and courteous. Best of all, the owner has returned promptly in person several times to realign material that was affected by weather related…

Great priceGeneral repairs & maintenanceVinyl fence installation
★★★★★ Lou · Edited 3 years ago

Todd and his crew , Preston and Gabe, did a very professional job in the installation and repairs required as part of the warranty to uphold the integrity of the company. Todd is a hard working very courteous and honest young man, who values the reputation of the company to the extent he goes above and beyond to…

Custom fabricationGeneral repairs & maintenanceWood fence installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Ann · 3 years ago

Chase and Preston were great to work with and did a great job. Very knowledgeable and would use Superior Fence and Rail again!

General repairs & maintenanceIron fence installation+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Superior, grey = gate installation average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (3 reviews)2024-Q2: 5.00★ (5 reviews)2024-Q3: 4.43★ (7 reviews)2024-Q4: 5.00★ (1 reviews)2025-Q1: 4.96★ (23 reviews)2025-Q2: 4.85★ (27 reviews)2025-Q3: 4.89★ (19 reviews)2025-Q4: 5.00★ (6 reviews)2026-Q1: 5.00★ (10 reviews)2026-Q2: 5.00★ (14 reviews)2026-Q3: 4.83★ (24 reviews)2026-Q4: 4.60★ (5 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 28%Reasonable 65%Overpriced 2%Not sure 5%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%23+8Reliability 15%43+6.5Craft & service 20%71+14.2Value 10%53+5.3Momentum 8%73+5.8Track record 7%63+4.4Accountability 5%3+0.2Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
23
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
43
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
71
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
53
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
73
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
63
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
3

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+69 / −1
Professionalism
+64 / −2
Responsiveness
+61 / −4
Punctuality
+56 / −2
Value
+46 / −0

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