Fence contractor · East Rockaway, NY · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%63+4.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 13 railing contractorsiPosition by Experts Score among all companies we track in this category. · better than 50%
4.9★★★★★70 Google reviews · 24 photos
96%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Superior Fence & Rail of Nassau County at a glance
Google reviewers rate Superior Fence & Rail of Nassau County 4.9 out of 5 based on 70 reviews, with the owner responding to 97 percent of them. Customers frequently cite punctuality, clear communication, and reasonable pricing for fence installations, repairs, and gate replacements. While most praise the professional installation crews and post-installation support, one low-star review describes a frustrating experience with a specific fence and gate installation despite a later update indicating satisfaction.
Google rating: 4.9 out of 5 from 70 reviews (96% five-star).
Reviews on this page: 70 Google reviews (63 with written comments, 12 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 6, 2026.
Service: Railing Contractor serving East Rockaway, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other railing contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyRailing Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Fence & Rail of Nassau County: 88/100 on this factor. Category median: 88.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Fence & Rail of Nassau County: 88/100 on this factor. Category median: 88.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 89.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Fence & Rail of Nassau County: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Fence & Rail of Nassau County: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Fence & Rail of Nassau County: 63/100 on this factor. Category median: 85.B
63
Bar = this company · dark tick = category median.
Star ratings
70 Google reviews we collected
4.9of 5
5 stars6796%
4 stars11%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 63 written reviews
99%praise
Praise13399%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price850%
Reasonable850%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2821%
Would recommend2720%
Speed & response2619%
Quality & results2418%
Communication1410%
Price & value107%
Honesty & trust54%
What customers talk about
We read 63 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Elbert and his team were professional and knowledgeable.”
“I would definitely recommend Henry and Superior Fence & Rail to anyone looking for a reliable, professional fencing company.”
“The installation crew was punctual, professional, and did an excellent job from start to finish.”
“I had a great experience working with Henry from Superior Fence & Rail.”
“From the initial consultation, Henry took the time to understand the project, listen to my concerns, and make sure everything was clearly explained.”
“The price of the fence was affordable and they were able to work with me to get the fence I needed for my new yard.”
“He even offered to speak directly with my co-op board to help advocate, which speaks volumes about his professionalism and integrity.”
People customers mention
Anthony9 reviews
Henry6 reviews
Tania3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Superior Fence & Rail of Nassau County for 4 kinds of job. Pick one to see what they paid and said.
EE1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Elbert and his team were professional and knowledgeable. They completed the work in the timeframe given and ensured that we were happy with the final product.
Aluminum fence installation
NNigel13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a great experience working with Henry from Superior Fence & Rail. From the initial consultation, Henry took the time to understand the project, listen to my concerns, and make sure everything was clearly explained. He delivered exactly as promised.
The installation crew was punctual, professional, and did an…
AAnthony3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
From start to finish it was the easiest process for a fence install. Great informative associate Anthony came more than once to survey the area. The cost was more than acceptable. The time frame for installation was perfect we were extremely satisfied. The installers preformed like a well oiled machine. Friendly ,…
Great priceCustom fabrication
JJana5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Henry and his team installed my fence and work efficiently. Cleaned up and answered all my questions.
JJovan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We just had an installation completed. The only thing better than the work itself was the service. Shout out to Anthony (Mr. Fency) and Pete. 5 stars all around. Thank you!
VVetgrlLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
I had my aluminum gates replaced in my driveway and my dog run. Brian was on time with his team and they did a fantastic job! Very hardworking staff & family owned business. I chose the Superior Freeport branch also because their have a high customer service satisfaction rating! I highly recommend this fencing…
Fabrication was exactly what I wanted. Installation was superb.
Price assessment: Reasonable price
Services: Aluminum fence installation
Fence type: Aluminum fence
Response from the owner · 2 weeks ago
Thank you so much, Gordon! We're pleased to know that the fabrication met your expectations and that you were satisfied with the installation. Our team is dedicated to providing quality service, and your feedback reinforces our commitment.
E
E mona1 reviewiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Elbert and his team were professional and knowledgeable. They completed the work in the timeframe given and ensured that we were happy with the final product.
Services: Aluminum fence installation
Response from the owner · 4 weeks ago
Thank you so much, E! We appreciate your kind words about our team's professionalism and knowledge. It's great to hear that the work was completed on time and that you are satisfied with the final product. Your feedback motivates us to continue delivering excellent service.
N
Nigel Henry13 reviewsiTotal number of Google reviews Nigel has written across all businesses on Google Maps, not just this one.
I had a great experience working with Henry from Superior Fence & Rail. From the initial consultation, Henry took the time to understand the project, listen to my concerns, and make sure everything was clearly explained. He delivered exactly as promised.
The installation crew was punctual, professional, and did an excellent job from start to finish. I’m very pleased with the quality of the work and the overall outcome. I would definitely recommend Henry and Superior Fence & Rail to anyone looking for a reliable, professional fencing company.
Response from the owner · a month ago
Thank you so much, Nigel! We’re grateful for your feedback and are pleased to hear about your positive experience with our team. It’s great to know that the installation crew met your expectations and that you’re satisfied with the quality of the work. Your recommendation means a lot to us!
A
Anthony Cataldo3 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
From start to finish it was the easiest process for a fence install. Great informative associate Anthony came more than once to survey the area. The cost was more than acceptable. The time frame for installation was perfect we were extremely satisfied. The installers preformed like a well oiled machine. Friendly , thorough and cleaned up like they were never there. My neighbor loved it also. THANK YOU!
Price assessment: Great price
Services: Custom fabrication
Response from the owner · 2 months ago
Thank you so much, Anthony! We're glad to hear that your fence installation process was so seamless and that our team was able to meet your expectations. It's wonderful to know you found our associates informative and the installation team efficient and friendly. We appreciate your kind words and support!
J
Jana Girace5 reviewsiTotal number of Google reviews Jana has written across all businesses on Google Maps, not just this one.
Thank you so much, Jana! We're delighted to hear that our team provided efficient service and addressed all your questions while ensuring a clean work area. Your feedback means a lot to us!
S
Sue Chen1 reviewiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
Thanks for your thoughtful feedback, Sue! We're glad to hear that you found our team quick and professional. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
J
Jovan Caputo5 reviewsiTotal number of Google reviews Jovan has written across all businesses on Google Maps, not just this one.
We just had an installation completed. The only thing better than the work itself was the service. Shout out to Anthony (Mr. Fency) and Pete. 5 stars all around. Thank you!
Response from the owner · 4 months ago
Thanks a lot, Jovan! We're so grateful for your kind words about our team's work and service. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience!
V
VetgrlLocal Guide · 21 reviewsiTotal number of Google reviews Vetgrl has written across all businesses on Google Maps, not just this one.
I had my aluminum gates replaced in my driveway and my dog run. Brian was on time with his team and they did a fantastic job! Very hardworking staff & family owned business. I chose the Superior Freeport branch also because their have a high customer service satisfaction rating! I highly recommend this fencing company and also would like to thank Henry (coordinator) and Tania for their support too.
Response from the owner · 5 months ago
Thank you for sharing your thoughts, Vetgrl. Our team is committed to providing excellent service, and we value the opportunity to discuss your concerns further. Please feel free to reach out to us so we can address this situation and work towards a resolution.
E
Elsie Vaca1 reviewiTotal number of Google reviews Elsie has written across all businesses on Google Maps, not just this one.
I had a great experience working with Superior Fence and Rail for repairs to my front brick wall with columns and iron railing. Anthony was extremely responsive from the start, friendly, and very easy to communicate with throughout the entire process. They showed up on time, completed the work quickly, and made everything stress free. The masonry work and iron fence repairs were done professionally, and the finished result looks great. It is hard to find contractors who are responsive, skilled and easy to work with, and this team delivered. I highly recommend them and would absolutely use them again in the future if needed.
Price assessment: Reasonable price
Services: Fence installation
Response from the owner · 5 months ago
Thank you Elsie for taking the time to share your experience working with us, and for trusting us to complete your work! Anthony’s the best, as are our installers - thank you for recognizing them we’re very fortunate to have such great teammates!
A
Andrea Coppola7 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
I cannot say enough about Henry from Superior Fence & Rail of Nassau County. After dealing with a poorly executed fence installation that left me with impractical and frankly unacceptable options, Henry stepped in and completely changed the experience.
Henry took the time to thoroughly assess the situation and explain, in clear and professional terms, what could be done to achieve both a level and visually appropriate fence—without compromising structure or aesthetics. His depth of knowledge was immediately evident, but what truly stood out was his willingness to go above and beyond.
Henry understood the added complexity of living in a small co-op community and the concerns around fence height, and he thoughtfully provided guidance that balanced compliance with practicality. He even offered to speak directly with my co-op board to help advocate, which speaks volumes about his professionalism and integrity.
In a situation that felt frustrating and unnecessarily complicated, Henry brought clarity, expertise, and genuine support. If you’re looking for someone who not only knows their craft but also stands behind it with care and accountability, Henry is exactly who you want on your side.
Response from the owner · 5 months ago
Hi Andrea! Thank you for choosing Superior Fence & Rail of Nassau County for your project. We're thrilled to hear that Henry was able to turn your experience around with his professionalism, knowledge, and dedication to finding the best solution for your fence. It’s a pleasure to work with you, and we truly value your trust. If we can ever be of service again, please don't hesitate to reach out.
