Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
Google reviewers rate Superior Pet Grooming 4.6 out of 5 based on 141 reviews, with the owner responding to 12% of them. Positive feedback highlights friendly staff, reasonable pricing, quick service, and thorough grooming that leaves pets calm and well-groomed. However, several low-star reviews criticize the new ownership for aggressive handling, poor communication, and incomplete grooming jobs, including instances of pet injury and neglect.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
Bar = this company · dark tick = category median.
141 Google reviews we collected
Phrases our text analysis found in 96 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 96 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was really friendly, my dog looked show worthy afterward!”
“They have very poor customer service as well and there is one gentlemen in particular who is extremely rude.”
“She is really fast, does a great job, and my dogs don't seem super stressed after leaving (they usually are after leaving other groomers).”
“Terrible services.”
“The quality of the grooming is exceptional, and the pricing is very reasonable.”
“Evelyn and her staffs are very kind , professional and efficient.”
“I highly recommend Superior Pet Grooming to anyone seeking a caring, skilled groomer who offers SUPERIOR service, professionalism, and compassion.”
“I must say Evelyn is the best dog groomer I have ever seen & trusted.”
“Communication is always easy , and I really appreciate their effort.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Superior Pet Grooming for 4 kinds of job. Pick one to see what they paid and said.
Superior pet grooming did a groom for my 3 babies. So quick and well done. The facility is clean and bright. I’ve already rebooked.
Terrible services. New management. Loved the previous owners. This? We were not aware this was new owners until we came to the groomers and saw for ourself. THEY BUTCHERED MY BABIES 😭 I am so upset. I would LOVE my money back. Ears were not cleaned. Bald spots. Their head was still long. Stomach not shaved down.…
This was my first time coming here as I used to go to Pet’s Paradise which recently closed, but getting my dog groomed here was a very positive experience. I feel like this was a definite upgrade. The staff was really friendly, my dog looked show worthy afterward! Will be coming back for a long time.
I've gone here a few times in the past, but then we started having our dog groomed mobily. With everything getting so expensive, we are now back to Superior. It looks like there's been a change of hands, but staff looks familiar and shop looks a little cleaned up. Prices are the same and they did a good job on…
Wonderful groomers! Cuts are great and my dogs are always really happy after their grooming. I’ve taken one of my dogs to another groomer in town and he was extremely traumatized afterwards. Not an issue here. Also love that they are in the neighborhood and it doesn’t cost an arm and a leg! Very reasonably priced.
I have two senior dogs with long double coats. The groomer did a bath and feet/sani trim. She is really fast, does a great job, and my dogs don't seem super stressed after leaving (they usually are after leaving other groomers).
| Job | Reviews | Category typical |
|---|---|---|
| Dog full service grooming | 3 | — |
| Dog grooming | 3 | — |
| Dog nail trimming | 2 | — |
| Dog bathing and blow dry | 2 | — |
4.6 ★★★★★ 141 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Superior pet grooming did a groom for my 3 babies. So quick and well done. The facility is clean and bright. I’ve already rebooked.
Looking forward to seeing your babies next time! Thank you!
Terrible services. New management. Loved the previous owners. This? We were not aware this was new owners until we came to the groomers and saw for ourself. THEY BUTCHERED MY BABIES 😭 I am so upset. I would LOVE my money back. Ears were not cleaned. Bald spots. Their head was still long. Stomach not shaved down. Tail still long. Everything awful. See for yourself the photo of my sweet baby. Don’t waste your time please take your babies elsewhere!
Hello Dana, so sorry you weren't satisfied with your service. Would you like to bring your dog back in to have adjustments made. We always welcome the opportunity to ensure you're happy with your dog's haircut. Please give us a call if you're interested. Thank you. Also, please note we have the lowest price in the area so I'm sorry if the service doesn't fit your budget, we'd be happy to discuss options that are more aligned with a price point that works for you.
This was my first time coming here as I used to go to Pet’s Paradise which recently closed, but getting my dog groomed here was a very positive experience. I feel like this was a definite upgrade. The staff was really friendly, my dog looked show worthy afterward! Will be coming back for a long time.
Thank you! It was so nice caring for your sweet pups 💕
I've gone here a few times in the past, but then we started having our dog groomed mobily. With everything getting so expensive, we are now back to Superior. It looks like there's been a change of hands, but staff looks familiar and shop looks a little cleaned up. Prices are the same and they did a good job on our golden doodle, who at eight, can still be rambunctious. Posting a picture of said rambunctiousness. Will update post before with before and after next time I have her groomed.
Thank you Taylor! We love seeing Charlie 👀 😍 ❤️
New ownership :(
Hi Hnahc. Hope you'll give us a chance! We are members of the Pocket community and are passionate about dogs and continuing the love and care that the previous owner gave to all the sweet pets in the neighborhood 😊
Wonderful groomers! Cuts are great and my dogs are always really happy after their grooming. I’ve taken one of my dogs to another groomer in town and he was extremely traumatized afterwards. Not an issue here. Also love that they are in the neighborhood and it doesn’t cost an arm and a leg! Very reasonably priced.
Always professional and polite. Gertie loves going to see the groomers.
I have two senior dogs with long double coats. The groomer did a bath and feet/sani trim. She is really fast, does a great job, and my dogs don't seem super stressed after leaving (they usually are after leaving other groomers).
superiour pet grooming in Sacramento treated my pet aggressively, mean and unfriendly. I will not ever go there again. Already found a much better pet groomer. I DO NOT RECCOMEND superior pet grooming. **Response To The Businesses Response To My Review** Acting like I am not a real customer??? So ridiculous and unprofessional. I 100% for sure visited your business. Your business is located in the same shopping center as the Grocery Outlet store. I was a regular customer but NOT ANYMORE! pets are treated with care, patience, and respect at all times??? Your review history shows a history of being aggressive, mean and unfriendly to pets. There are alot of pet groomers in Sacramento. I already found a new and better pet groomer. TREAT PETS AND THEIR FAMILIES WITH RESPECT AND KINDNESS AND YOU WONT HAVE TO RESPOND TO REVIEWS.
Making serious claims without any supporting details or evidence can be very concerning and potentially damaging to a small business like ours. WE ARE UNABLE TO VERIFY THIS REVIEW, as we have no record of a client experience matching this description. Our stuff is professionally trained and we maintain strict handling standards to ensure pets are treated with care, patience, and respect at all times. We stand behind the quality of our work and the trust our long-term clients place in us.
Been going to Superior for years!! They do great on all my pets!!
Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
