Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Superior Plumbing & Pipe Lining logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%90+12.7Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Superior Plumbing & Pipe Lining

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #65Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 571 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Plumbing & Pipe Lining is better than 91% of plumbers.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Plumbing & Pipe Lining is better than 91% of plumbers.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Plumbing & Pipe Lining is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Plumbing & Pipe Lining is better than 90% of plumbers.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Plumbing & Pipe Lining is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Plumbing & Pipe Lining is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Superior Plumbing & Pipe Lining for 8 kinds of job.

Superior Plumbing & Pipe Lining for sewer cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$317–$593
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 70
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Sewer cleaning”

PuffLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Superior Plumbing was the only plumber I could get ahold of who could go within an hour of my call to find out what was wrong at a tenant's residence. Ashley was great on the phone and Preston was very efficient and professional. They had great follow up and follow through. What was really impressive was that we…

Sewer cleaning
Justin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tyler, Logan and John did an outstanding Job Lining the pipes in my old house. Ive been stressing about this project for years and they put my mind at ease! And shout out to Ryan and the rest of the guys for the repipe, my old house didn't make it easy, but these guys were easy to deal with and worked with my schedule. Definitly recommended them! Thanks!

Great priceDrain cleaningPlumbing pipe repairSewer cleaning
J-Local Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The technician "Zach Kaufman from Superior Plumbing and pipe lining" was professional, prompt, on time, knowledgeable, and very very helpful. I give them a 10 out of 10 for sure!!

Paid $200–400Great priceDrain cleaningPlumbing pipe repairSewer cleaning
Beverly9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Superior Plumbing was a pleasure to work with on my sewer line descaling and jetting, putting vinyl liner in place, replacing an old gas water heater and replacing old cast iron lines coming from my kitchen and garage. Each of their employees was kind, polite, exceptionally hardworking and explained each aspect of…

Paid $1,000+Great priceWater heater installationPlumbing pipe repairSewer cleaning
DeniseLocal Guide · 97 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Joe the plumber was so professional, courteous, and kind. My sewer drains were completely clogged and he checked everything before he was satisfied the drains were clear. Grateful I chose Superior Plumbing for the work I needed done!

Paid $800–900Reasonable priceToilet repairDrain cleaningSewer cleaning
K6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were very honest people and told me the repairs need were the city’s responsibility and didn’t change anything. Gave me great advice and saved me 4,500 dollars for the repairs. Would definitely recommend this company and will definitely use them in the future for any of my projects.

Sewer repairSewer cleaning+ Responsiveness+ Punctuality+ Quality
lindaEdited 5 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceSewer cleaningSewer repair
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Reasonable priceDrain cleaningPlumbing pipe repairSewer cleaning
Mitchell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Paid $500–600Reasonable priceDrain cleaningSewer cleaning
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Sewer repairSewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$529+13% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 56%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning58$227–$542
Plumbing pipe repair54$353–$1.2k
Toilet repair37$216–$585
Plumbing leak repair29$271–$980
Plumbing leak detection26$124–$633
Water heater installation24$1.2k–$2.4k
Faucet installation18$305–$933
Sewer repair17$454–$2.4k

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