iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%90+12.7Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#65 of 130 plumbersiPosition by Experts Score among all companies we track in this category. · better than 50%
4.9★★★★★571 Google reviews · 24 photos
96%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
$529typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Superior Plumbing 4.9 out of 5 based on 571 reviews, with the owner responding to 88% of feedback. Customers frequently cite punctual arrivals, clear communication, and fair pricing for services including drain cleaning, water heater replacement, and cast iron pipe lining. While many praise the professional and courteous nature of the technicians, some low-star reviews note instances where repairs were incomplete, costs exceeded expectations without prior agreement, or equipment was left behind on site.
Google rating: 4.9 out of 5 from 571 reviews (96% five-star).
Reviews on this page: 570 Google reviews (465 with written comments, 16 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: October 30, 2026.
Service: Plumber serving Jacksonville, Florida.
Data from Google, last updated November 1, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
This companyPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Plumbing & Pipe Lining: 91/100 on this factor. Category median: 91.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Plumbing & Pipe Lining: 91/100 on this factor. Category median: 89.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Plumbing & Pipe Lining: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Plumbing & Pipe Lining: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Plumbing & Pipe Lining: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Plumbing & Pipe Lining: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
570 Google reviews we collected
4.9of 5
5 stars54596%
4 stars153%
3 stars31%
2 stars20%
1 star51%
Praise vs complaints
Phrases our text analysis found in 465 written reviews
98%praise
Praise94998%
Complaints182%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price7733%
Reasonable12856%
Overpriced104%
Not sure157%
$529+13% vs typical plumbers
Middle half of what 197 customers paid ($251–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25526%
Speed & response20221%
Quality & results17418%
Price & value10911%
Would recommend10911%
Communication778%
Honesty & trust414%
What customers talk about
We read 465 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Today, Tyler and his crew completed the work and I'm very satisfied with his crews professionalism and level of detail to complete the project.”
“Petey was knowledgeable and provided quick and professional service.”
“They also initially never called me back after requesting their assistance with my faucet.”
“Contacted Superior Plumbing and Piping where Larry Old came out and did a thorough inspection of all cast iron lines.”
“Didn't sugarcoat what was happening and gave both best and worst case scenario.”
“Detailed report and very reasonable proposal in cost, proceeded to move forward with pipe cleaning and lining.”
“Did not try to over charge me like other company.”
“I am incredibly grateful and would wholeheartedly recommend them to anyone needing plumbing work!”
“I cannot recommend Joe from Superior Plumbing & Pipe Lining enough!”
“Amazing job fixing my issue and made sure to explain everything they were going to do before getting started and made sure to show me the results when…”
“Everyone I spoke with was understanding, compassionate, and genuinely committed to making things right.”
People customers mention
Joe23 reviews
Preston15 reviews
Cody15 reviews
Eric14 reviews
Larry13 reviews
Bryce8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Superior Plumbing & Pipe Lining for 8 kinds of job. Pick one to see what they paid and said.
DDaLocal Guide · 330 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Appropriately named & just in Arlington. Needed pressure relief valve on water heater replaced. Some jobs sound easy but are for a pro. Sent fit mechanic who took care of business. Solicited 5 contractors for job. 1 claimed free estimate then changed mind. Sad cause I used them before. 1 responded once. 1 didn’t…
Paid $200–400Reasonable pricePlumbing leak repair
MMax7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
They did an. Amazing job fixing my issue and made sure to explain everything they were going to do before getting started and made sure to show me the results when they finished.
I will be using them going forward and recommending them to all my friends and family.
Paid $2,000+Great pricePlumbing pipe repair
AAndiLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I cannot recommend this company highly enough! What impressed me most was not just their work, but how they handled an unexpected issue with my project. Everyone I spoke with was understanding, compassionate, and genuinely committed to making things right. Kyle even came out to my home on a Saturday to ensure…
Paid $2,000+Reasonable priceDrain cleaningService not listed
WWill5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Petey was knowledgeable and provided quick and professional service. They had the parts that I needed and provided same day service. I will definitely use them again
Paid $1,000–1,200Great pricePlumbing pipe repair
JJessica5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Petey was awesome. I couldn't ask for a better person to come out and be very professional and get the job done. And not try and charge me a arm and a leg.
Paid $200–400Reasonable priceDrain cleaning
KKatie12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Coupons are worth it. Used a $50 coupon. Bryce was courtesy, kind and well experienced with cleaning out a stubborn drain stoppage. I also scheduled an appointment to get a free estimate on the lining of cast iron sewer pipes. $500 coupon is also available.
Appropriately named & just in Arlington. Needed pressure relief valve on water heater replaced. Some jobs sound easy but are for a pro. Sent fit mechanic who took care of business. Solicited 5 contractors for job. 1 claimed free estimate then changed mind. Sad cause I used them before. 1 responded once. 1 didn’t respond. 1 quoted just to show. Only Superior gave a truly free estimate.
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing leak repair
Response from the owner · a day ago
Thank you, Da, for sharing your experience! We're glad to hear that our mechanic was able to help with your water heater and that you appreciated our truly free estimate. Your feedback means a lot to us, and we’re here for any future needs you may have.
B
Bobby Siddell12 reviewsiTotal number of Google reviews Bobby has written across all businesses on Google Maps, not just this one.
Purchasing an old home in Arlington I understood risks that older homes carried that had cast iron sewer pipes. Contacted Superior Plumbing and Piping where Larry Old came out and did a thorough inspection of all cast iron lines. Detailed report and very reasonable proposal in cost, proceeded to move forward with pipe cleaning and lining. Today, Tyler and his crew completed the work and I'm very satisfied with his crews professionalism and level of detail to complete the project. If you have concerns about your aging cast iron pipes, look into pipe relining as a possible solution.
Response from the owner · a day ago
Thank you, Bobby, for your wonderful review! We're glad to hear that Larry provided a thorough inspection and that Tyler and his crew delivered professional service during the project. Your satisfaction is our priority, and we appreciate your recommendation for pipe relining.
M
Max Olguin7 reviewsiTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
They did an. Amazing job fixing my issue and made sure to explain everything they were going to do before getting started and made sure to show me the results when they finished.
I will be using them going forward and recommending them to all my friends and family.
Price assessment: Great price
Price: $2,000+
Services: Plumbing pipe repair
Response from the owner · 4 months ago
Thank you, Max! We're glad to hear you had a great experience with us and that our team took the time to explain everything. We appreciate your recommendations and look forward to serving you and your friends and family in the future!
D
Drew Sappington2 reviewsiTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
I cannot recommend this company highly enough! What impressed me most was not just their work, but how they handled an unexpected issue with my project. Everyone I spoke with was understanding, compassionate, and genuinely committed to making things right. Kyle even came out to my home on a Saturday to ensure everything was taken care of.
I truly believe a company's character shines brightest when things don't go according to plan, and this team exceeded my expectations. Their integrity, kindness, and commitment to their customers are exceptional. I am incredibly grateful and would wholeheartedly recommend them to anyone needing plumbing work!
Price assessment: Reasonable price
Price: $2,000+
Services: Drain cleaning, Service not listed
Response from the owner · 6 days ago
Thank you, Andi! We're so glad to hear about your positive experience and appreciate your kind words about our team's dedication, especially Kyle's efforts. Your recommendation means a lot to us!
W
Will Gesling5 reviewsiTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
Petey was knowledgeable and provided quick and professional service. They had the parts that I needed and provided same day service. I will definitely use them again
Price assessment: Great price
Price: $1,000–1,200
Services: Plumbing pipe repair
Response from the owner · a week ago
Thank you, Will! We're glad to hear that Petey provided you with quick and professional service, and that we had the parts you needed. We appreciate your support and look forward to serving you again!
A
Alex LadaLocal Guide · 27 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Joe was an amazing tech who truly went above and beyond. He was incredibly knowledgeable, friendly, and showed and helped me diagnose the issue via every mechanism possible. I will be requesting him by name when I need future plumbing work!
Response from the owner · a week ago
Thank you, Alex! We're glad to hear that Joe impressed you with his knowledge and friendly service. We appreciate your feedback and look forward to assisting you with any future plumbing needs!
J
John Huebner5 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
They replaced our badly corroded cast iron P-trap from our tub/shower. Very difficult situation because they had to crawl beneath our air handler and cut into the wall behind it, break up the concrete (very difficult) with small equipment and replace the P-trap and connect to the rest of the corroded cast iron pipe. They had many challenges but persevered with a creative solution. Nice job!
Services: Sewer repair
Response from the owner · a week ago
Thank you, John, for your kind words! We're glad to hear that our team was able to tackle the challenges and provide a creative solution for your P-trap replacement. Your appreciation means a lot to us!
J
Jessica Wright5 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Petey was awesome. I couldn't ask for a better person to come out and be very professional and get the job done. And not try and charge me a arm and a leg.
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · 2 weeks ago
Thank you, Jessica! We're glad to hear that Petey provided you with excellent service and professionalism. Your feedback means a lot to us!
B
Brian FeldmanLocal Guide · 18 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Danni replaced an old leaking water heater. Did a great job and very professional.
Services: Water heater installation
Response from the owner · 2 weeks ago
Thank you, Brian! We're glad to hear that Danni provided you with great service while replacing your water heater. Your satisfaction means a lot to us!
