Analyzing 7,228,9267.2M ReviewsFor 20,49220.5K Experts

Experts Reviews · Company report
Superior Plumbing & Pipe Lining logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%90+12.7Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Superior Plumbing & Pipe Lining

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #65Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 571 Google reviews

Request a call backWebsite ↗

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Plumbing & Pipe Lining is better than 91% of plumbers.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Plumbing & Pipe Lining is better than 91% of plumbers.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Plumbing & Pipe Lining is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Plumbing & Pipe Lining is better than 90% of plumbers.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Plumbing & Pipe Lining is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Plumbing & Pipe Lining is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Superior Plumbing & Pipe Lining for 8 kinds of job.

Superior Plumbing & Pipe Lining for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$216–$585
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#42 / 115
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 37 Google reviews tagged “Toilet repair” · showing 20

Drew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Knowledgeable and courteous

Toilet repairWater heater installation
Alan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nate was amazing. Very knowledgeable and super!

Paid $200–400Great priceToilet repairDrain cleaning
Warren11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bryce was very polite and helpful he fixed the drainage problem and everything is good he's awesome

Paid $200–400Great priceToilet repair
Allan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great and professional service. Top notch!

Paid $200–400Reasonable priceToilet repair
roslyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Absolutely wonderful job done by Bryce today. Thank you for being so professional

Paid $600–800Reasonable priceToilet repairDrain cleaning
Carrie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Nate was friendly, professional and got the job done! He educated us about what caused our issue and then quickly fixed it. Excellent customer service 😊

Paid $1–200Reasonable priceToilet repair
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Did excellent work very friendly and completed the work fast and efficient would recommend

Paid $200–400Reasonable priceToilet repair
Michelle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Joe came out to check for a leak coming from a toilet. He quickly diagnosed it and got right to work. He ended up having to replace the wax ring and re-grouted the toilet back in place. He was friendly, professional, and efficient. Great company, will be using them for any future projects! Thanks again

Paid $400–600Reasonable priceToilet repairFaucet installationPlumbing leak repair
Martha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Service was prompt, courteous, and got the job done quickly. Would recommend.

Paid $200–300Reasonable priceToilet repair
Ryan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They were very quick and courteous. They did the job quickly efficiently and exactly as they said. They gave me an upfront quote and it all worked out.

Paid $100–200Reasonable priceToilet repair
kimberli7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

There work really is Superior. They are fast and tidy. Very nice to deal with. They really care. A really nice plumber came out and fixed my leaking valve. They also are great in the office to deal with. I would highly recommend them. , Yours truly Kim Wilson

Paid $200–300Reasonable priceToilet repair
Dianne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great job by Joe and Christian! Great service, friendly and knowledgeable. Thank you for a job well done.

Paid $800–900Reasonable priceToilet repair
ShawnLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Showed up as scheduled. Did a great job and was honest. Thank you

Paid $500–600Reasonable priceToilet repair
JoseLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Skilled, efficient and knowledgeable. Joshua made the whole operation look easy despite running into unseen horrors behind my walls A+

Paid $1,000+Great priceToilet repairPlumbing leak detectionPlumbing pipe repair
DeniseLocal Guide · 97 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Joe the plumber was so professional, courteous, and kind. My sewer drains were completely clogged and he checked everything before he was satisfied the drains were clear. Grateful I chose Superior Plumbing for the work I needed done!

Paid $800–900Reasonable priceToilet repairDrain cleaningSewer cleaning
Chad8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Kyle and Joe were both professional from the get go. We didn’t find any issues which was nice bc the problem resolved itself but it was nice that Joe didn’t push any other services we didn’t need. Honest people!

Toilet repair
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Johnny was very thorough in his assessment of the backed up drain line from an upstairs bathroom in a 115 year-old house. He prepared estimates on two options—but did not push either option—and provided plenty of good information to help me make the final decision. The repair was not straightforward, but Johnny…

Paid $500–600Reasonable priceToilet repair
CarolynLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This was my first time using Superior Plumbing and they did great! Joe and Kyle took good care of us and getting the project done in time. I also had Daniel on another project and he was professional and punctual.

Paid $1,000+Great priceToilet repairPlumbing leak detection
Marilyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Very helpful! Excellent service

Paid $100–200Reasonable priceToilet repair
RandallLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Daniel and Logan were very professional and helpful. Overall a great experience!

Toilet repair

Show more toilet repair reviews (17 more) →

Price

$529+13% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 56%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning58$227–$542
Plumbing pipe repair54$353–$1.2k
Toilet repair37$216–$585
Plumbing leak repair29$271–$980
Plumbing leak detection26$124–$633
Water heater installation24$1.2k–$2.4k
Faucet installation18$305–$933
Sewer repair17$454–$2.4k

Compare with

Premier Plumbing, LLC logoPremier Plumbing, LLCExperts Score 98Jacksonville · 4.99★ROOTER EXPRESS OF JAX LLC logoROOTER EXPRESS OF JAX LLCExperts Score 97Jacksonville · 4.98★RiverCity Plumbing logoRiverCity PlumbingExperts Score 97Jacksonville · 4.96★