Experts Reviews · Company report
Superior Plumbing & Pipe Lining logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%90+12.7Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Superior Plumbing & Pipe Lining

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #65Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 571 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Plumbing & Pipe Lining is better than 91% of plumbers.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Plumbing & Pipe Lining is better than 91% of plumbers.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Plumbing & Pipe Lining is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Plumbing & Pipe Lining is better than 90% of plumbers.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Plumbing & Pipe Lining is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Plumbing & Pipe Lining is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Superior Plumbing & Pipe Lining for 8 kinds of job.

Superior Plumbing & Pipe Lining for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 116
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Water heater installation”

Drew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Knowledgeable and courteous

Toilet repairWater heater installation
BrianLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Danni replaced an old leaking water heater. Did a great job and very professional.

Water heater installation
evan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The technician was very polite, friendly and courteous. He was very knowledgeable about my hot water heater and knew just what I needed. He gave us a good price with a military discount. It was a pleasure working with him

Paid $2,000+Reasonable priceWater heater installation
Joyo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Thanks Bryce - such great honest work. Not cheap but I see what cheap got me! I have a new plumber grey guy great company!

Paid $1,000–1,200Reasonable priceWater heater installation
S2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am very impressed with Superior Plumbing and the friendly professionalism of Joe and Colby. My water heater died late Sunday night and leaked all over the garage. I placed a call at 8 AM Monday morning, based on customer ratings , and was NOT disappointed. Although originally scheduled for 3 to 5 PM, Monday, Joe…

Customer photo from S's review
Paid $1,000+Reasonable priceWater heater installation
GeorgeLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I was very impressed with superior plumbing. I called them on a long weekend about a gas leak and within 30mins they went to my house and had a quote ready. As soon as I accepted the quote they did the work immediately and professionally. Highly recommend them.

Paid $1,000+Great priceWater heater installation
Beverly9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Superior Plumbing was a pleasure to work with on my sewer line descaling and jetting, putting vinyl liner in place, replacing an old gas water heater and replacing old cast iron lines coming from my kitchen and garage. Each of their employees was kind, polite, exceptionally hardworking and explained each aspect of…

Paid $1,000+Great priceWater heater installationPlumbing pipe repairSewer cleaning
Alex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Our team was friendly, professional and dealt with complicated circumstances with ease! Services provided were full re pipe of 1970's home (which has its challenges), toilet installation and more. Would definitely recommend this company to anyone.

Paid $1,000+Great priceWater heater installationToilet installation
Claire8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Second time using Superior and again, great customer service. Had to get new water heater. Joe was wonderful, showed me the issue, explained everything and answered all my questions. Great customer service!! Dakota explained his findings and immediately fixed my plumbing issues.

Paid $1,000+Water heater installation
Olin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Josh arrived within 15-20 minutes of my call early this Tuesday midafternoon and shortly diagnosed our water heater had somehow developed a leak in the tank itself. He very quickly proved to me why Superior has a 5 star reputation as he installed our new water heater so efficiently within about an hour and a half…

Paid $1,000+Reasonable priceWater heater installation
Sherry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Bryce Armstrong was very efficient and friendly. Answered all of my questions and left with everything cleaned up and tidy.

Paid $1,000+Reasonable priceWater heater installation
TylerLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

These guys are phenomenal. Kyle was able to get my water heater replaced at a fair price after it burst and flooded my home. He even recommended a company to take care of the water damage, and they were amazing. I’m so happy I called them!

Great priceWater heater installation
SteveLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I used another company to do my plumbing and called them and there never returned my call until two days later. I called Superior Plumbing and pipelining because they had done some work on one of my buildings and Sydney was so nice that I asked her to send the plumber out. She said yes, sir he will be there in the…

Paid $300–400Reasonable priceWater heater installationToilet installation
L5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very easy to work with and did a great job overhauling our old water heater which was 30 years old and replacing it with a new Bradford white. Thank you!

Paid $1,000+Great priceWater heater installation
Marsha8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very efficient, knowledgeable, cleaned up their mess and I would hire them again. Joe and his helper were very nice and explained what they were doing and why. I’ve used Superior Plumbing for several jobs too.

Paid $1,000+Reasonable priceWater heater installation
Said9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Just had my water heater tank replaced with a tankless and also installed a water softener system as well. Bryce and Cj were very professional and knowledgeable. They arrived on time and finished in one day. I would highly recommend Superior Plumbing for all your plumbing needs.

Great priceWater heater installation
christine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great service, always reliable and professional! Couldn’t ask for anything more!

Great priceWater heater installation
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great job. Really happy with the service and the quality of the job.

Paid $1,000+Great priceWater heater installation
Joe3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

very happy with the technician very professional and nice neat job thanks, Joe

Customer photo from Joe's review
Paid $1,000+Water heater installation
Michele2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

On time great team Will and Shannon Clean and knowledgeable.

Paid $1,000+Reasonable priceWater heater installation
Jay14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Best plumbing company in Jax will recommend

Great priceWater heater installation
Kayla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had less than a month to move my business before my lease was up and needed to be into my new space working. I contacted Superior Plumbing and had someone come to my space same day to check it out and had a quote the very next day. Even started that next Monday. They have great customer service and their work was…

Toilet installationWater heater installationService not listed+ Professionalism
Wayne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $1,800–2,000Great priceWater heater installation
Richard6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Water heater installation

Price

$529+13% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 56%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning58$227–$542
Plumbing pipe repair54$353–$1.2k
Toilet repair37$216–$585
Plumbing leak repair29$271–$980
Plumbing leak detection26$124–$633
Water heater installation24$1.2k–$2.4k
Faucet installation18$305–$933
Sewer repair17$454–$2.4k

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