Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Superior Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%89+23.2Value 15%100+15.2Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Superior Plumbing

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 129 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Plumbing is better than 95% of drain cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Plumbing is better than 89% of drain cleaning services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Plumbing is better than —% of drain cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Plumbing is better than 100% of drain cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Plumbing is better than —% of drain cleaning services.–
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Reviews for your job

Customers hired Superior Plumbing for 8 kinds of job.

Superior Plumbing for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$793
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 44
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Plumbing leak repair”

FrederickLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Bobby showed up way ahead of time, great service, great attitude, great price and completed the job in less than 15 minutes.

Paid $1–200Great pricePlumbing leak repair
cedar4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had a problem come up while we were out of town and were lucky enough to get a hold of Michael Court with Superior who was able to make an emergency repair to our home water line. We appreciate his quick and courteous response to a stressful situation.

Reasonable pricePlumbing leak repair
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Bobby arrived and saved the day, I had a bad leak from a job done before and he came and fixed it. He also tested my water pressure to make sure that I had enough for my comfort. He was an extremely kind, considerate person, and I will definitely be asking for his services again when I need plumbing done. Bobby is his name.. Thank you so much.

Plumbing leak repair
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had to shut off all our water due to a leak in our plumbing. We contacted Superior Plumbing Service and Bobby was our Technician. He communicated his arrival time and was spot on. He evaluated the problem, explained all he needed to due to fix it, gave a quote, and was able to solve our issue quickly and…

Paid $600–700Reasonable pricePlumbing pipe repairPlumbing leak repair

Price

$443-12% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 37%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair21$239–$680
Plumbing pipe repair18$353–$1.4k
Plumbing leak detection10$205–$630
Water heater installation8$1.2k–$2.5k
Faucet repair6$228–$585
Drain cleaning6$248–$593
Shower installation5—
Plumbing leak repair4$248–$793

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