Experts Reviews · Company report
Superior Rug Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%97+6.9Craft & service penalty99−0.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Superior Rug Services

Glendale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 4.9★ from 169 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Rug Services is better than 89% of move-in/move-out cleaning services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Rug Services is better than 82% of move-in/move-out cleaning services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Rug Services is better than 99% of move-in/move-out cleaning services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Rug Services is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Rug Services is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Rug Services is better than 97% of move-in/move-out cleaning services.A
97

Reviews for your job

Customers hired Superior Rug Services for 2 kinds of job.

Superior Rug Services for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.35
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 35 Google reviews tagged “Area rug cleaning”

Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Our rugs had years of ground in soil. They look like new again.

Customer photo from Karen's reviewCustomer photo from Karen's review
Paid $300–350Reasonable priceArea rug cleaning
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Excellent job. Our white area rug came back this 3rd time as beautiful as it was originally. They also fixed the edges where it had loosened which looked great and held tight.

Reasonable priceArea rug cleaning
Yolonde5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent work, will continue to come to Superior Rug Services.

Area rug cleaning
Tracy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Shane does great work! Two different dogs at two different times have eaten parts of my rugs, and Shane somehow magically repaired them. He also does an amazing job cleaning any type of area rug. I've worked with him for many many years and he's excellent!

Paid $500+Reasonable priceArea rug cleaningService not listed
Jennie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent and friendly service. Great price as well. This was my second time using them and I would definitely use them again. Highly recommend!

Great pricePet stain & odor removalArea rug cleaning
Omer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a very sentimental silk carpet that I received as a gift, and unfortunately, my dog had an accident on it. I called Shane, who was incredibly nice, professional, and accommodating. I was honestly a little nervous about having such a special carpet cleaned, but when I got it back, I was astonished and…

Paid $250–300Great pricePet stain & odor removalArea rug cleaning
lucia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Antique rug given a new life with restoration and cleaning. It looks gorgeous!

Paid $500+Not surePet stain & odor removalArea rug cleaningService not listed
Louise1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great Service! The only place I go for my Rug cleaning.

Paid $200–250Reasonable priceArea rug cleaning
Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Superior rug services did a phenomenal job cleaning our rug. Shane offered to pick up our rug and deliver it to our home. He made the process seamless and offered a great price. The rug looks great and we will definitely be using his service again for future rug cleanings. Thank you Shane and team!

Great priceArea rug cleaning
Wendy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fantastic experience with Superior Rug Services! They were professional, and knowledgeable on how to clean my area rug. It came out looking and smelling brand new. The colors are so much brighter than before. Highly recommend their services!

Pet stain & odor removalArea rug cleaning
Sarah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Shane and his team did a great job cleaning my new old rug and repairing the fringe. I thought Shane was a delight!

Reasonable priceArea rug cleaning
VickiLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Cut out the middle man and go directly to the best. Shane is knowledgeable and tells you everything upfront so no surprises. I took my Aubusson French rug to him. It turned out great.

Paid $350–400Reasonable priceArea rug cleaning
Zorina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I’ve had these guys cleaned two of my Restoration Hardware Rugs several times and they always do an amazing job! This last time I had a major coffee stain And they returned the rug looking better than ever! I would highly recommend them. I also have a friendly delivery team

Paid $400–450Reasonable pricePet stain & odor removalArea rug cleaning
Justin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shane and his team are amazing! They cleaned 3 of our large wool and sheepskin rugs and got out some tough pet stains. Very happy with the results, price and timing.

Paid $150–200Reasonable pricePet stain & odor removalArea rug cleaning
HeezyDuzitLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I bought a used sheepskin rug, and I was expecting it to look and feel a little nicer so I thought to look for a business to help me restore my sheepskin rug (it’s real sheepskin). To my surprise, several rug cleaning businesses declined to help me with my used sheepskin rug. When I called superior rug services,…

Customer photo from HeezyDuzit's reviewCustomer photo from HeezyDuzit's review
Paid $50–100Reasonable priceArea rug cleaning
Audrey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Such a good experience the last time I used this company and even though it had been too long since I had my rugs cleaned, Shane had my information at hand and immediately sent someone to collect my rugs. Great service, reasonable prices and excellent work! Definitely recommend Shane and Superior Rug Services.…

Area rug cleaning
EddieLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Came and picked up two floor rugs from us on separate occasions. Pricing was reasonable, and quality of work was great. Picked up and delivered as promised.

Area rug cleaning+ Responsiveness+ Punctuality+ Professionalism
Ember2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used this service for years and just recently. Service was done quickly and I very appreciate Kate the pickup and delivery

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Carolyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Superior Rug Services did a great job cleaning my area rugs... including a newer wool rug and older Turkish and Moroccan rugs. Their pick up/drop off service made it incredibly easy, and Shane was very communicative, even calling to ask questions about my Moroccan rug during the cleaning process to ensure the best…

Area rug cleaning
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This our second time using their rug cleaning services. My wool carpets look like new. Stains have been removed, loops that were pulled look like they were never out of place and pilling is gone. Great job.

Area rug cleaning+ Responsiveness+ Quality+ Professionalism
stephanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Superior Rug Service is the best in town. They made my rugs look like new. They offer and pick up and drop off service which makes it so easy. They also have rugs pads that are great quality available for purchase. They help with getting the rugs back in position. Their staff is professional, friendly and always on…

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
HallehLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mr. Shane was very professional and provided a great service. I had my rug cleaned, his service was amazing with a great price.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Leslie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have a beautiful white high quality area rug we tried to have cleaned once but it wasn't very successful. We were ready to discard the rug but I thought I'd try one more time. I found Superior Rug Services on line and spoke to the owner. He explained to me there was a difference between getting an area rug…

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Andrea1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service and great results.

Area rug cleaning+ Quality
AfarinLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used this company several times in the past three years and I’m very happy with their services. Sean is honest, informative and knowledgeable about rugs and delivers as promised. I highly recommend him for any rug service. You will not regret!!!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend this company. We had 3 rugs cleaned, and they look great. They also repaired the fringe on one of the rugs. They gave a quote over the phone, were prompt in picking up and delivering the rugs, were accommodating in all ways and their price was reasonable.

Area rug cleaning
L3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I used Superior Rug Service to clean my large living room rug. I have had for four years in the very active living room. We have a large dog and a toddler. Let's just say my husband was surprised the rug was not gray after it was washed. Honestly, it did look like when I had just bought it. I though the color was…

Area rug cleaning+ Responsiveness+ Quality+ Professionalism
Patricia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I utilize Superior Rug for myself and my client's rugs. They do a great job getting stains out of the most delicate rugs. Also, their turn around time is amazing!

Area rug cleaning+ Quality+ Professionalism
Deepti9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

100% recommend Superior Rugs! They were the most affordable option by a long shot ( I compared around 10 places). Not only that but my rug came out perfect in a way I didn't think was possible ( clean and soft!). They went above and beyond and actually gave it 3 passes. I checked the process which involves an…

Area rug cleaning+ Punctuality+ Value
P2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I've used Superior Rugs many times to clean vintage morrocan and Turkish area rugs. Shane the owner is always very helpful and knowledgeable about expert cleaning of delicate rugs. Highly recommend!

Area rug cleaning
MelissaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I've been taking my rug here for 3 years and they never disappoint! During the pandemic, I had done a lot of creative projects- from painting to indoor planting, my cream rug greatly needed a deep cleaning. When I got my rug back less than a week later, it looked nearly brand new! I'm highly satisfied with not…

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
April3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great service, quality work. On time and professional. 100% would recommend this company.

Area rug cleaning
Debby4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This is the 2nd time I’ve used superior rug services, and I couldn’t be happier every time I’ve had my rug cleaned, I have a small dog who unfortunately urinated on the rug, superior rug services was very professional and promptly on the time and day they gave me for the cleaning. I recommend this rug cleaning company to anyone who needs a good cleaning.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
SonjaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We love Superior Rugs. We have used have used them 3 times now and our rugs always come back beautiful. We even had a rug repaired and it came back looking like new. They are very responsive and reasonably priced. If they see anything additional that needs to be done, they will always call you first. You will never…

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Lusine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Eli came and serviced our rugs. He picked them up took them to the shop to cleaning and when they returned they came back clean, nice and beautiful!!!! Very great job highly recommended!!!

Area rug cleaning+ Responsiveness+ Punctuality+ Quality

Price

$300+25% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 71%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Area rug cleaning35—
Pet stain & odor removal11—

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