Analyzing 8,531,7588.5M ReviewsFor 24,22124.2K Experts

Experts Reviews · Company report
Superior Rug Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%97+6.9Craft & service penalty99−0.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Superior Rug Services

Glendale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 4.9★ from 169 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Rug Services is better than 89% of move-in/move-out cleaning services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Rug Services is better than 82% of move-in/move-out cleaning services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Rug Services is better than 99% of move-in/move-out cleaning services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Rug Services is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Rug Services is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Rug Services is better than 97% of move-in/move-out cleaning services.A
97

Reviews for your job

Customers hired Superior Rug Services for 2 kinds of job.

Superior Rug Services for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–450
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Pet stain & odor removal”

Avery14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have had multiple rugs cleaned, and repaired here! Quick turnaround and they do such a great job. Really nice to work with!

Pet stain & odor removal
Jennie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent and friendly service. Great price as well. This was my second time using them and I would definitely use them again. Highly recommend!

Great pricePet stain & odor removalArea rug cleaning
Omer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a very sentimental silk carpet that I received as a gift, and unfortunately, my dog had an accident on it. I called Shane, who was incredibly nice, professional, and accommodating. I was honestly a little nervous about having such a special carpet cleaned, but when I got it back, I was astonished and…

Paid $250–300Great pricePet stain & odor removalArea rug cleaning
lucia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Antique rug given a new life with restoration and cleaning. It looks gorgeous!

Paid $500+Not surePet stain & odor removalArea rug cleaningService not listed
Wendy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fantastic experience with Superior Rug Services! They were professional, and knowledgeable on how to clean my area rug. It came out looking and smelling brand new. The colors are so much brighter than before. Highly recommend their services!

Pet stain & odor removalArea rug cleaning
Zorina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I’ve had these guys cleaned two of my Restoration Hardware Rugs several times and they always do an amazing job! This last time I had a major coffee stain And they returned the rug looking better than ever! I would highly recommend them. I also have a friendly delivery team

Paid $400–450Reasonable pricePet stain & odor removalArea rug cleaning
Justin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shane and his team are amazing! They cleaned 3 of our large wool and sheepskin rugs and got out some tough pet stains. Very happy with the results, price and timing.

Paid $150–200Reasonable pricePet stain & odor removalArea rug cleaning
Ember2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used this service for years and just recently. Service was done quickly and I very appreciate Kate the pickup and delivery

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
stephanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Superior Rug Service is the best in town. They made my rugs look like new. They offer and pick up and drop off service which makes it so easy. They also have rugs pads that are great quality available for purchase. They help with getting the rugs back in position. Their staff is professional, friendly and always on…

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Debby4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This is the 2nd time I’ve used superior rug services, and I couldn’t be happier every time I’ve had my rug cleaned, I have a small dog who unfortunately urinated on the rug, superior rug services was very professional and promptly on the time and day they gave me for the cleaning. I recommend this rug cleaning company to anyone who needs a good cleaning.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
SonjaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We love Superior Rugs. We have used have used them 3 times now and our rugs always come back beautiful. We even had a rug repaired and it came back looking like new. They are very responsive and reasonably priced. If they see anything additional that needs to be done, they will always call you first. You will never…

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$300+25% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 71%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Area rug cleaning35—
Pet stain & odor removal11—

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