Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 50%59+29.5Reliability 21%43+9.2Momentum 11%99+11.3Track record 10%80+8Accountability 7%76+5.4Experts Score= 63Not enough data for craft & service, value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
Sur La Table
Niles, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 48 cooking classes · 4.5★ from 356 Google reviews
Report card
Percentile vs other cooking classes (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and track record; weakest: reliability.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Sur La Table is better than 59% of cooking classes.C
59
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Sur La Table is better than 43% of cooking classes.C
43
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Sur La Table is better than —% of cooking classes.–
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ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Sur La Table is better than —% of cooking classes.–
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MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Sur La Table is better than 99% of cooking classes.A
99
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Sur La Table is better than 80% of cooking classes.A
80
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Sur La Table is better than 76% of cooking classes.B
76
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Sur La Table for eyebrow threading
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