Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%17+8.5Reliability 21%19+4.1Momentum 11%99+11.3Track record 10%81+8.1Accountability 7%76+5.4Experts Score= 37Not enough data for craft & service, value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.37SCORE
Sur La Table
Niles, IL · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 39 cooking classes · 4.5★ from 356 Google reviews
Report card
Percentile vs other cooking classes (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and track record; weakest: satisfaction.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Sur La Table is better than 17% of cooking classes.F
17
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Sur La Table is better than 19% of cooking classes.F
19
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Sur La Table is better than —% of cooking classes.–
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ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Sur La Table is better than —% of cooking classes.–
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MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Sur La Table is better than 99% of cooking classes.A
99
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Sur La Table is better than 81% of cooking classes.A
81
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Sur La Table is better than 76% of cooking classes.B
76
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