Experts Reviews · Company report
Sure Thing Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%69+16.7Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Sure Thing Pest Control

New Miami, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 79 flea exterminators · 4.7★ from 346 Google reviews

Report card

Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sure Thing Pest Control is better than 81% of flea exterminators.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sure Thing Pest Control is better than 69% of flea exterminators.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sure Thing Pest Control is better than 93% of flea exterminators.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sure Thing Pest Control is better than 89% of flea exterminators.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sure Thing Pest Control is better than 100% of flea exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sure Thing Pest Control is better than 100% of flea exterminators.A
100

Reviews for your job

Customers hired Sure Thing Pest Control for 8 kinds of job.

Sure Thing Pest Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$139
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#41 / 65

All 32 Google reviews tagged “General pest inspection”

Derek8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We’ve used Sure Thing for many years across two houses due to ants and rarely ever see one in the house. Also we have less bugs in general. Very nice people come out as well.

Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
Kathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very good and friendly

General pest inspection+ Professionalism
Sylvia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can’t tell you how pleased we are with the total service. The ladies on the phone were so helpful and Mike as always did a great job. You have great people working for you and as in the past years will continue our quarterly applications with you. Thank you

Bee exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Craig11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician spent much time with options for pest control and did an excellent job of inspection of home. Decided to go with a quarterly visit based on my positive experience .

General pest inspection+ Responsiveness+ Quality
BenjaminLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was in need of a pest service after I discovered a couple of mice in my garage, wanted to make sure there wasn't a larger problem. Mike Pufal was the specialist who worked with me and he was beyond professional, helpful, informative, and thorough. He explained what to look for, how to prevent potential issues, and…

General pest inspectionRodent extermination+ Responsiveness+ Quality+ Professionalism
M.Local Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We noticed evidence of mice getting into our garage. Ken from Sure Thing Pest Control came out the next day and gave us advice on sealing where they're entering, and also did a thorough termite inspection. Since we're on a treatment plan for ants, there was no charge. Ken and Sure Thing are dependable and affordable!

Ant exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Joe5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Sure Thing for over ten years and two houses now. Mike Pufal has been our tech the whole time and we highly recommend him and Sure Things services! Mike is friendly, professional, and answers all questions to the best of his ability. He is very thorough, makes recommendations if needed, and always…

Home inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
KaseyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've used Sure Thing for a few years now and wouldn't recommend anyone else for your pest control / services. Their customer service is extremely responsive and helpful with any questions. The gentleman who comes out for the quarterly service is the best! He has helped us with a pop up issues during a routine…

General pest inspection+ Responsiveness+ Punctuality+ Quality
Stacie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ken has been our serviceman for years He provides exceptional service. He is friendly and professional and thorough in his inspection I would highly recommend

General pest inspection+ Punctuality+ Quality+ Professionalism
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

High quality service. Very responsive

General pest inspection+ Responsiveness+ Quality+ Professionalism
Tracey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ken is knowledgeable, attentive to details and professional. Thank you for keeping our home protected!

Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Professionalism+ Value
S1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ken as always did a wonderful job. Highly recommend Ken & Sure Thing Pest Control.

Bug & insect exterminationFlea & mite exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Sure Thing for several years. Ken is our tech and he is a pleasure to work with. He is responsive, thorough and friendly. We see great results after service.

Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Professionalism
C7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using Sure Thing Pest Control for a long time.. I’ve been particularly pleased with Ken O’Brien. He’s been treating the exterior of our home for many years. He is always friendly, thorough, knowledgeable, and patient with any questions.

General pest inspection+ Responsiveness+ Punctuality+ Quality
Bruce9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ken O’Brien is the technician that comes to the house. He is extremely knowledgeable, very accommodating, and does the job just as if it is his own residence. Good value for the money and just a very solid company.

Bug & insect exterminationGeneral pest inspection+ Punctuality+ Quality+ Professionalism
Denise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We can't say enough good things about our "bugman" Ken. He goes over & above to keep our business bug free. We consider him part of our work family.

General pest inspection+ Responsiveness+ Punctuality+ Quality
Blake3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used Sure Thing Pest Control for 5-6 years now, with Ken O'Brien servicing home for at least the last 4 years. Ken has been great to work with. He is always on time. Inspects our home with care and points out any current or potential concerns. He also takes time to answer our questions and address any pest…

Ant exterminationBed bug exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Chet5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our rep Ken is awesome!

Ant exterminationGeneral pest inspection+ Punctuality+ Quality+ Professionalism
Stephanie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our service technician Ken did a great job.

Ant exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Professionalism
Terry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sure Thing Pest Control is Great. The service man Ken is very friendly and keeps me updated on everything he finds while he is here for service call. 5 stars- Terry S.

General pest inspection+ Responsiveness+ Punctuality+ Quality
Bryan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Have been using Sure Thing Pest control for a long while. They do a great job on the quarterly spraying. The number of pests in my house has drastically fallen off. In addition, Ken (my tech) is always quick to respond and help with any issues we find in our weird house.

General pest inspection+ Responsiveness+ Punctuality+ Professionalism
RobLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ken came to the house and took the time to explain anything and everything pest related with me. What to look out for, what to be concerned with, how to spot signs of pests and techniques to reduce the likelihood of further post issues. Profesional and punctual as well.

General pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Quality
robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Love my experience with Sure Thing Pest Control and my serviceman Ken. I live in a very wooded area and have has lots of bug/critter issues in the past. Since we have been using Sure Thing our issues seem to have disappeared. Ken is proactive in looking for issues and always has a great solution when I find…

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Colin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Couldnt be happier with this company and the service they provide. Ken, takes care of my home and business. He is a great guy with stellar communication. They're always on time and he has kept any issues at bay all at an affordable price. Highly recommend for commercial and residential properties

General pest inspection+ Responsiveness+ Punctuality+ Quality
Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a great experience with Sure Thing Pest Control, especially compared to prior providers we used. They are very professional and quick to respond to any issues.

General pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Karen11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jerry is very knowledgeable regarding pest control. He did an inspection of the house and found my crawl space had flooded! He saved my house from being severely damaged by doing his inspection, which turned out I had far bigger issues than ants and flies! He cares about his clients and I highly recommend this company.

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Cynthia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
KC2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Mosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Marla4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General pest inspection+ Responsiveness+ Quality+ Professionalism
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Ali8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
George2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBee exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality

Price

$186+68% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 72%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection32$58–$139
Termite inspection22$68–$214
Bug & insect extermination20$63–$136
Rodent extermination18$76–$282
Hornet & wasp extermination18$103–$282
Ant extermination16$66–$194
Spider extermination9$56–$136
Home inspection4$81–$148

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