Experts Reviews · Company report
Sure Thing Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%69+16.7Value 14%89+12.6Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Sure Thing Pest Control

New Miami, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 79 flea exterminators · 4.7★ from 346 Google reviews

Report card

Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sure Thing Pest Control is better than 81% of flea exterminators.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sure Thing Pest Control is better than 69% of flea exterminators.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sure Thing Pest Control is better than 93% of flea exterminators.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sure Thing Pest Control is better than 89% of flea exterminators.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sure Thing Pest Control is better than 100% of flea exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sure Thing Pest Control is better than 100% of flea exterminators.A
100

Reviews for your job

Customers hired Sure Thing Pest Control for 8 kinds of job.

Sure Thing Pest Control for rodent extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$76–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#42 / 64
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Rodent extermination”

Barbara8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I highly recommend Sure Thing Pest Control. Ken OBrien has been my service agent for two years. He is honest and thorough and gives you the information you need to make an informed decision on the most effective way to keep your home safe. I like that he calls ahead so that I know he is on his way. I am happy with the company and Ken.

Paid $100–120Reasonable priceBug & insect exterminationRodent extermination+ Professionalism+ Value
Derek8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We’ve used Sure Thing for many years across two houses due to ants and rarely ever see one in the house. Also we have less bugs in general. Very nice people come out as well.

Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
Sam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a great experience. Monroe was professional, experienced, and had my best interest in mind. Would recommend to friends and family

Home inspectionRodent extermination
PeterLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Camille with Sure Thing responded to our request immediately. The technician, Zach, was very helpful and thorough with his assessment. I would not look elsewhere when you need pest control services in Cincinnati. They have a great reputation for a reason.

Rodent extermination+ Responsiveness+ Punctuality+ Quality
BenjaminLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was in need of a pest service after I discovered a couple of mice in my garage, wanted to make sure there wasn't a larger problem. Mike Pufal was the specialist who worked with me and he was beyond professional, helpful, informative, and thorough. He explained what to look for, how to prevent potential issues, and…

General pest inspectionRodent extermination+ Responsiveness+ Quality+ Professionalism
Mari2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ken is our service person. He always takes the time to explain what he’s found (or hasn’t 👍) and what can be done - and he’s very, very knowledgeable! A great company!

Rodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
beth14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ken is my technician and he helped reduce our mice problem since we live in a wooded area. He always calls before he arrives at the house and is very professional and friendly. He has eased my mind several times.

Rodent extermination+ Responsiveness+ Punctuality+ Quality
Beth8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Matt did a great job getting rid of the moles! Highly recommend!

Rodent extermination+ Responsiveness+ Punctuality+ Quality
Judith4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ken does excellent inspections tells me what he’s done and explains it to me.

Bug & insect exterminationRodent extermination+ Punctuality+ Quality
James11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ken O’Brien has been our tech for five years now. Highly recommend him and Sure Thing. The improvement over these years is a direct result of Ken’s attention to the details of our property.

Hornet & wasp exterminationRodent extermination+ Responsiveness+ Quality+ Professionalism
susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I love living in the woods, but the mice who live nearby would like to move in. Ken at Sure Thing has managed to keep the mice out and made my home more enjoyable. He checks in quarterly and keeps all pests outside where they belong!

Bug & insect exterminationHornet & wasp exterminationRodent extermination
Blake3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used Sure Thing Pest Control for 5-6 years now, with Ken O'Brien servicing home for at least the last 4 years. Ken has been great to work with. He is always on time. Inspects our home with care and points out any current or potential concerns. He also takes time to answer our questions and address any pest…

Ant exterminationBed bug exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
SheilaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ken always calls to let me know when he will be here. He always tells me the results and l lets me know when he is leaving. Great technician.

Rodent extermination+ Quality+ Professionalism
NancyLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Matt Roberts called before arriving and got here at the scheduled time. I was seeking a new company to maintain bait stations as I live next to a large grain field and previous provider no longer in business. Price was fair and Matt inspected my crawl space and put bait under there. He discovered a water leak and I…

Rodent extermination+ Responsiveness+ Punctuality+ Quality
Big6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had an inspection and treatment from Sure Thing Pest Control. Their tech, Jeff P., found a piece of trim near the roof that was loose. He nailed this back in place and placed several traps in the attic and laundry room. Happy with their service and it was less expensive than my previous exterminator that failed to eliminate my problem.

Rodent extermination+ Punctuality+ Professionalism
robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Love my experience with Sure Thing Pest Control and my serviceman Ken. I live in a very wooded area and have has lots of bug/critter issues in the past. Since we have been using Sure Thing our issues seem to have disappeared. Ken is proactive in looking for issues and always has a great solution when I find…

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Alexander5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We’ve used the service for about a year now and the difference is night and day. Ken stays on top of everything, let’s us know what’s going on and provides great feedback.

Flea & mite exterminationMosquito exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality
Andrea3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The company was very responsive from my initial contact. There was even a point where there was a miscommunication and it was immediately rectified. Mike came out and he was very knowledgeable and explained everything in a way that was easy to understand. Well worth the money spent and would definitely use again (and recommend).

Rodent extermination+ Responsiveness+ Punctuality+ Quality

Price

$186+68% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 72%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection32$58–$139
Termite inspection22$68–$214
Bug & insect extermination20$63–$136
Rodent extermination18$76–$282
Hornet & wasp extermination18$103–$282
Ant extermination16$66–$194
Spider extermination9$56–$136
Home inspection4$81–$148

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