Experts Reviews · Company report
Sureguard Lawn and Pest logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Sureguard Lawn and Pest

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 178 pest control services · 5.0★ from 625 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sureguard Lawn and Pest is better than 97% of pest control services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sureguard Lawn and Pest is better than 96% of pest control services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sureguard Lawn and Pest is better than 100% of pest control services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sureguard Lawn and Pest is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sureguard Lawn and Pest is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sureguard Lawn and Pest is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Sureguard Lawn and Pest for 8 kinds of job.

Sureguard Lawn and Pest for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$86–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#38 / 127
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 31 Google reviews tagged “Cockroach extermination”

TaLeah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very knowledgeable gave recommendations on what else to use between next service appointment very friendly. Thank you

Not sureCockroach exterminationBug & insect exterminationAnt extermination
Alfredo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I am very pleased with the work performance by tech Ray. He is very clean and does a total inspection and job well done.

Paid $60–80Great priceRodent exterminationSpider exterminationGeneral pest inspection
Sharla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service. Terrance listened to my concerns and he did a terrific job and my concerns are now resolved. He is very polite and answered all my questions. Highly recommend Terrance and sureguard.

Paid $20–40Reasonable priceCockroach extermination
mikeLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

He was very good

Paid $80–100Not sureCockroach extermination
Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service - he answered my questions and gave me some information that I can use in the future

Paid $80–100Great priceCockroach exterminationBug & insect extermination
AllisonLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I'm terrified of all bugs, rodents and wildlife. Had a waterbug issue which has since ceased after using Sureguard. I LOVE my technician RAY because he always asks have I seen any activity before treating. He also explains the bugs and what causes them to activate. He does a thorough inspection... he is polite and…

Paid $20–40Reasonable priceHome inspectionRodent exterminationSpider extermination
Cedar4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Mr. Cody sprayed the premises. I saw his good work, going into each in every room and thank him for his service today.

Reasonable priceHornet & wasp exterminationGeneral pest inspectionCockroach extermination
Dakota1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Colton Littleton was a knowledgeable, professional, fast and responsive technician treating our home for Sure guard. Way more cost effective than anticipated. Excellent service 10/10 would recommend.

General pest inspectionCockroach extermination
Lesley8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We recently had a service visit from Manuel Vara with Sureguard Lawn & Pest, and he was fantastic. Manuel is incredibly friendly, helpful, and kind. It is clear he cares about doing a great job and making sure the customer is happy. Highly recommend his professional and attentive service!

Reasonable priceHornet & wasp exterminationMosquito exterminationCockroach extermination
AmyLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Odis is always on time, always pleasant and great at answering questions I may have about the pest services, ect... Excellent customer service.

Hornet & wasp exterminationMosquito exterminationCockroach extermination
Kathleen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Raynard Francis is an awesome technician. He is very cordial and very professional. His service was excellent. It feels good to know you have a technician that knows what he is doing.

Great priceSpider exterminationCockroach exterminationBug & insect extermination
MorganLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We've been using Sureguard for years and they've been great. As they've grown they have added additional service options with competitive prices. They are quick to send someone out if we need anything between service dates. Thanks to our Tech, Colton!

Paid $80–100Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
N.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Charles is always timely, professional, and provides great explanations of anything happening in our home. He's a great communicator. He gives us confidence that he's capable of handling anything we ask of him and he's a great representative of Sureguard!

Reasonable priceRodent exterminationSpider exterminationMosquito extermination
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Reagan is a wealth of knowledge and just a great guy! I enjoy working with him and highly recommend him and Sureguard.

Paid $200+Not sureHornet & wasp exterminationRodent exterminationTermite inspection
DebraLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Daniel Blades did an excellent job at my home protecting it from insects and other pests.

General pest inspectionCockroach exterminationBug & insect extermination
Hunter4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Quick, efficient & effective!

Bug & insect exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Zacarlra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great service friendly staff I highly recommend!!

Cockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Brian12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Billy Thomas with Hero Pest Control is an excellent technician! Prompt, professional, and great communication. The services provided were well explained, completed thoroughly and efficiently, and with concern for my pets and family members. I could not have asked for better service and provided a very fair/affordable/competitive price.

Bug & insect exterminationCockroach exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
LorraineLocal Guide · 139 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Everyone was so friendly, I spoke with David and Michael. Straightforward billing and great service. We will definitely set up a monthly plan for treatment. Nice being that they are so local also!

Cockroach extermination+ Responsiveness+ Punctuality+ Quality
Abby6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

When it comes to workmen, I seem to have a black cloud over my head and problems pile up. With Hero Pest Control, my black cloud has disappeared. When I contacted them, I received a response the very next day. They were very responsive and prompt to my queries, showed up on time and were professional during the…

Cockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality
hancockay11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used Hero pest control for all pest inspections, both professional and personal. They always do great job. Good with people, pets, kids. Highly recommend.

Ant exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Grace7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The best!! They’re quick, easy and treat you like family. Always on time and respectful too. Favorite company!

Bed bug exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
GingerLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jeremy did a thorough treatment today!

Ant exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Stacy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We love this company so much! Great people and great service!

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Jane5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

David Ticknor, the owner, did a thorough job getting rid of our rodents and roaches. He is thorough, reasonable in price, and personable. I highly recommend Hero Pest Control.

Cockroach exterminationRodent extermination+ Quality
Greg1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Hero Pest Control provides quality and prompt customer service at a good price. Staff is knowledgeable and thoroughly explains the treatment options and best approach to getting rid of unwanted critters. They genuinely seem adamant about helping and do not practice up-selling tactics like other competitors I have…

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
PennyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rating only, no written review.

Paid $40–60Reasonable priceHornet & wasp exterminationRodent exterminationCockroach extermination
Charles5 months ago★★★★★

Rating only, no written review.

Paid $120–140Reasonable priceRodent exterminationCockroach exterminationBug & insect extermination
Dennis7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★

Rating only, no written review.

OverpricedRodent exterminationTermite inspectionTermite extermination
Voitek5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $200+Reasonable priceRodent exterminationTermite exterminationFlea & mite extermination
Danny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality

Price

$83-32% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 67%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection127$58–$136
Bug & insect extermination105$66–$144
Home inspection76$66–$181
Hornet & wasp extermination58$103–$282
Rodent extermination46$99–$371
Spider extermination45$73–$166
Ant extermination39$86–$246
Mosquito extermination32$71–$111

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