Candace Kramer8 reviewsTotal number of Google reviews Candace has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you so much!! Awesome job
Sureguard Lawn and Pest
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 178 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 76%
5.0 ★★★★★ 625 Google reviews · 13 photos
98%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
$83typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Sureguard Lawn and Pest at a glance
Customers consistently praise the company for thorough, professional pest and mosquito treatments, noting that technicians are punctual, knowledgeable, and communicative. Recurring themes include efficient scheduling and detailed explanations of service options. However, some reviewers criticize inconsistent service quality due to rotating technician assignments and express frustration with unsolicited sales calls regarding lawn services.
- Google rating: 5.0 out of 5 from 625 reviews (98% five-star).
- Reviews on this page: 626 Google reviews (542 with written comments).
- Owner responses: the business replied to 90% of reviews.
- Most recent review: October 30, 2026.
- Service: Pest Control Service serving Waco, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other pest control services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sureguard Lawn and Pest: 97/100 on this factor. Category median: 94.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sureguard Lawn and Pest: 96/100 on this factor. Category median: 93.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sureguard Lawn and Pest: 100/100 on this factor. Category median: 96.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sureguard Lawn and Pest: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sureguard Lawn and Pest: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sureguard Lawn and Pest: 100/100 on this factor. Category median: 91.A
100
Bar = this company · dark tick = category median.
Star ratings
626 Google reviews we collected
- 5 stars61498%
- 4 stars91%
- 3 stars00%
- 2 stars20%
- 1 star10%
Praise vs complaints
Phrases our text analysis found in 542 written reviews
- Praise856100%
- Complaints20%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price7627%
- Reasonable18667%
- Overpriced31%
- Not sure145%
$83-32% vs typical pest control services
Middle half of what 190 customers paid ($61–$111) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude29735%
- Quality & results26731%
- Speed & response13416%
- Would recommend759%
- Communication587%
- Price & value152%
- Honesty & trust121%
What customers talk about
We read 542 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their technicians, especially Terrance Ennis, are knowledgeable and professional.”
“Joshua Reilly always does a great job treating my house, inside and out for pests.”
“He focuses on the problem areas in which I ask, he is efficient, and very professional.”
“I highly recommend this company and especially Dalton for anyone looking for dependable, quality pest control service!”
“I want to give 5 stars to Terry Roberson for the amazing service he provided at my house.”
“Communication is excellent and the technician Terrance Ennis was awesome and did an excellent job.”
“Service is always quick, on time, and reasonably priced!”
“Like always, Louis provides a Great service and he is very trust worthy.”
People customers mention
- Control 18 reviews
- Colton 9 reviews
- Mikhail 9 reviews
- Billy 7 reviews
- Ennis 5 reviews
- Vara 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sureguard Lawn and Pest for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
SherriLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Joshua Reilly always does a great job treating my house, inside and out for pests. He focuses on the problem areas in which I ask, he is efficient, and very professional.
Paid $40–60Reasonable priceHornet & wasp extermination
Marquis11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Mr. Rey did an amazing job of service today. He is alway welcome back to my home.
Paid $60–80Great priceHome inspection
CarolynLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Thank you Charles for your care of mosquitoes, which I don’t have and haven’t since I started my mosquito pest service. One concern checked off my list. Thanx again.
Paid $80–100Great priceMosquito exterminationService not listed
MJ15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Charles always does a thorough job and provides very informative feed back on the services he performs. I never feel like it is a rush job and just a box to check off.
Paid $60–80Reasonable priceGeneral pest inspectionMosquito extermination
Paula7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Rey is exceptionally nice and very thorough. He listens and answers any questions I have. I really enjoy the service he provides.
Paid $60–80Reasonable priceHome inspection
ScottLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Thank you sure guard you are the best out there. Communication is excellent and the technician Terrance Ennis was awesome and did an excellent job. The Mosquito’s are already gone. Definitely would recommend them to anyone. They get the job done .
Paid $80–100Great priceMosquito extermination
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 127 | $58–$136 |
| Bug & insect extermination | 105 | $66–$144 |
| Home inspection | 76 | $66–$181 |
| Hornet & wasp extermination | 58 | $103–$282 |
| Rodent extermination | 46 | $99–$371 |
| Spider extermination | 45 | $73–$166 |
| Ant extermination | 39 | $86–$246 |
| Mosquito extermination | 32 | $71–$111 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 625 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Sandra Reed9 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTheir technicians, especially Terrance Ennis, are knowledgeable and professional.
- Price assessment: Great price
- Services: Bug & insect extermination
Kay Everitt1 reviewTotal number of Google reviews Kay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA good job done. Very polite.
- Price assessment: Reasonable price
- Price: $40–60
- Services: General pest inspection
- Pest type: Cockroaches, Spiders
Sherri PeckLocal Guide · 17 reviewsTotal number of Google reviews Sherri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJoshua Reilly always does a great job treating my house, inside and out for pests. He focuses on the problem areas in which I ask, he is efficient, and very professional.
- Price assessment: Reasonable price
- Price: $40–60
- Services: Hornet & wasp extermination
- Pest type: Ants, Spiders, Bed bugs, Mosquitoes
Response from the owner · a day ago
We appreciate your business. Thanks for taking the time to post a review. We are happy to hear that you had a great experience with our crew!
Nancy Border14 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReynard is always awesome. GREAT TECHNICIAN. A+++++++++
- Price assessment: Reasonable price
- Pest type: Mosquitoes
Response from the owner · 2 months ago
Thank you for the 5-star review! We take pride in knowing our customers are satisfied. We will make sure this gets relayed to our team!
Marquis Holden11 reviewsTotal number of Google reviews Marquis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMr. Rey did an amazing job of service today. He is alway welcome back to my home.
- Price assessment: Great price
- Price: $60–80
- Services: Home inspection
- Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Bed bugs, Mosquitoes, Other
Response from the owner · 2 days ago
We appreciate your business. Thanks for taking the time to post a review. We are happy to hear that you had a great experience with our crew!
Carolyn SwankLocal Guide · 19 reviewsTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you Charles for your care of mosquitoes, which I don’t have and haven’t since I started my mosquito pest service. One concern checked off my list. Thanx again.
- Price assessment: Great price
- Price: $80–100
- Services: Mosquito extermination, Service not listed
Response from the owner · 2 months ago
Thank you for the 5-star review! We take pride in knowing our customers are satisfied. We will make sure this gets relayed to our team!
Shannon Barnett8 reviewsTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSebastian was thorough and did a great job!!
- Services: Rodent extermination, Spider extermination, General pest inspection, Ant extermination
Response from the owner · 2 days ago
We appreciate your business. Thanks for taking the time to post a review. We are happy to hear that you had a great experience with our crew!
MJ Arn15 reviewsTotal number of Google reviews MJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCharles always does a thorough job and provides very informative feed back on the services he performs. I never feel like it is a rush job and just a box to check off.
- Price assessment: Reasonable price
- Price: $60–80
- Services: General pest inspection, Mosquito extermination
- Pest type: Ants, Cockroaches, Spiders, Mosquitoes
Response from the owner · 2 days ago
We appreciate your business. Thanks for taking the time to post a review. We are happy to hear that you had a great experience with our crew!
Diana Cooper6 reviewsTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleColton always does above and beyond. Brooke is always so helpful. Thank you.
Response from the owner · 2 days ago
We appreciate your business. Thanks for taking the time to post a review. We are happy to hear that you had a great experience with our crew!
Business details
- Address: 7725 Central Park Dr #5, Waco, TX 76712
- Phone: (254) 390-4843
- Website: sureguardpest.com
- Service area: Waco, TX