Experts Reviews · Company report
Sureguard Lawn and Pest logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Sureguard Lawn and Pest

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 178 pest control services · 5.0★ from 625 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sureguard Lawn and Pest is better than 97% of pest control services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sureguard Lawn and Pest is better than 96% of pest control services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sureguard Lawn and Pest is better than 100% of pest control services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sureguard Lawn and Pest is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sureguard Lawn and Pest is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sureguard Lawn and Pest is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Sureguard Lawn and Pest for 8 kinds of job.

Sureguard Lawn and Pest for termite inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$106–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#51 / 110
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 20 Google reviews tagged “Termite inspection”

JocquiLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dustin was very kind and thorough. He inspected the inside and the outside of my property.

Termite inspection
Tirth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

He take care of all the bugs and bees around my home. Thanks

Termite inspectionTermite exterminationSpider extermination
Elizabeth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Terence is very detailed oriented and updates me continuously about what is to be done on my property. Thank you SUREGUARD. 🙏🏿

Reasonable priceTermite inspectionMosquito extermination
Courtney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Dustin has always been willing to answer my many questions and ease my concerns.

Termite inspection
Bill9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

He was prompt, thorough & knowledgeable. Before I could get to the door he had already started checking the bait traps across my front. He checked all 20+ traps including some hidden in my beds. Always enjoy the professionals who work for Sure Guard!

Reasonable priceTermite inspection
Ahmed5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Technician Odes Schwartzkopf did the routine inspection today and he went above and beyond my expectations. Thank you! Odes, I appreciate your service.

Termite inspectionGeneral pest inspection
Roxanne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Terrance E. Was very professional & friendly. He let us know that he was there to give us time to lock up the dogs. Quick & curious.

Great priceHornet & wasp exterminationTermite inspectionFlea & mite extermination
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Reagan is a wealth of knowledge and just a great guy! I enjoy working with him and highly recommend him and Sureguard.

Paid $200+Not sureHornet & wasp exterminationRodent exterminationTermite inspection
BertinaLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Colton is a great technician. He always communicates prior to coming over and does an effective professional job. One day he noticed a gas leak and notified me after a handyman service for roof damage. I highly recommend Suregaurd and Colton for the professional service and excellent customer service.

Paid $60–80Reasonable priceHome inspectionTermite inspectionGeneral pest inspection
JLocal Guide · 136 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our original pest control provider got bought out by Sureguard, and from the very first day, the difference in service was huge. Sureguard is very thorough in even going around and removing spider webs and bugs on house overhangs. They do such a good job exteriorly that very seldom do they need to spray inside the…

Reasonable priceTermite inspectionGeneral pest inspectionBug & insect extermination
ChetLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Performed service in great detail very professional job have used couple other companies and there is no comparison in quality and attention to detail the other guys r just going through the motions

Reasonable priceTermite inspectionTermite exterminationMosquito extermination
AngellLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We love Hero Pest Control. The technicians are so professional, and always arrive right on time. They perform our service so thoroughly and quickly. We will continue using them for all our pest and rodent needs.

Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Monica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. I like that Caden, knocks down all the wasp nests and spider webs on my outside porch areas. The bugs including ants in the yard are now under control. That says a lot since we live so far out in the country. Caden is professional, shows up on time and gets to work right away. Overall we are very pleased with Hero Pest Control.

Ant exterminationBed bug exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Brian12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Billy Thomas with Hero Pest Control is an excellent technician! Prompt, professional, and great communication. The services provided were well explained, completed thoroughly and efficiently, and with concern for my pets and family members. I could not have asked for better service and provided a very fair/affordable/competitive price.

Bug & insect exterminationCockroach exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Chad4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great customer service and response time. Easy to work with and have expert technicians.

Ant exterminationHornet & wasp exterminationTermite inspection
TrentLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Hero Pest Pros provide phenomenal service! They are experienced and go above and beyond to help explain the service they do. I would highly recommend them to anyone I know.

Termite inspection+ Responsiveness+ Punctuality+ Quality
Stacy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We love this company so much! Great people and great service!

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
ChelseaLocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our technician was a lady! She was so sweet and so brave and so smart. Loved her explanation of her findings in our termite inspection and she didn't try to sell me on anything we didn't need. Would absolutely trust them to treat me home for pests in the future and will refer them to clients as well. Thank you!

Termite inspectionTermite extermination+ Responsiveness+ Professionalism
Dennis7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★

Rating only, no written review.

OverpricedRodent exterminationTermite inspectionTermite extermination
Suzanne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Termite inspection+ Responsiveness+ Punctuality+ Quality

Price

$83-32% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 67%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection127$58–$136
Bug & insect extermination105$66–$144
Home inspection76$66–$181
Hornet & wasp extermination58$103–$282
Rodent extermination46$99–$371
Spider extermination45$73–$166
Ant extermination39$86–$246
Mosquito extermination32$71–$111

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