Pressure washing service · East Peoria, IL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%87+51.1Reliability 26%65+17Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 83Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 64 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 24%
4.9★★★★★91 Google reviews · 11 photos
98%five-star reviews
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers rate Surface Cleaning Solutions 4.9 out of 5 stars based on 91 reviews, frequently citing professional conduct, thorough work on siding, windows, and concrete, and reasonable pricing. Recurring themes include punctuality, clear communication, and a lack of pressure to add extra services. However, low-star reviews indicate a pattern of missed appointments and unresponsiveness to follow-up requests regarding potential damage to landscaping.
Google rating: 4.9 out of 5 from 91 reviews (98% five-star).
Reviews on this page: 91 Google reviews (72 with written comments, 2 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 11, 2024.
Service: Apartment Cleaning Service serving East Peoria, Illinois.
Data from Google, last updated October 31, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
Surface Cleaning SolutionsApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Surface Cleaning Solutions: 87/100 on this factor. Category median: 93.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Surface Cleaning Solutions: 65/100 on this factor. Category median: 92.B
65
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Surface Cleaning Solutions: 99/100 on this factor. Category median: 94.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Surface Cleaning Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 77.–
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Bar = this company · dark tick = category median.
Star ratings
91 Google reviews we collected
4.9of 5
5 stars8998%
4 stars00%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 72 written reviews
98%praise
Praise15698%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4528%
Quality & results3824%
Would recommend2717%
Speed & response2314%
Price & value149%
Communication106%
Honesty & trust21%
What customers talk about
We read 72 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very kind, polite, and took care of every request we had.”
“Ryan was very professional and did an excellent job!”
“I would highly recommend him and will be using him again.”
“Quick process to set the appointment, he texted me before he came letting me know he was on his way, and his work was impeccable.”
“The price was very reasonable and he did an excellent job.”
“He took time to explain everything to me and answered all my questions.”
“Company was very transparent with service and even let me know of exterior issues seen with my home and further recommended services they could provide.”
People customers mention
Ryan15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Surface Cleaning Solutions for 3 kinds of job. Pick one to see what they paid and said.
JJoshua10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Ryan went above and beyond for our house cleaning. He was very kind, polite, and took care of every request we had. Highly recommend all of his services. Our house and concrete walkways and patio look fantastic. Very detail oriented and thorough. Can't say enough good things about the work!
JJill4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I was not expecting Ryan to do as much as he did for us. He did not miss a thing and our windows,screens, etc are spotless. Will definitely call again.
GGrant6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Great experience. Ryan was very professional and worked around our schedule while getting our house cleaner than it has been in a long time.
JJoelLocal Guide · 51 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Ryan was very professional and did an excellent job! Highly recommend using his services!
AAliceLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
Prior to cleaning my house and gutters asked Ryan about my plants he stated there was no issues. The next day I noticed several of my potted plants and ground plants were dying. As I observed plants around my home was dying. I contacted Ryan with no reply. A couple days later I sent pictures. He then replied,…
RRipped2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
I really can't say what the quality of Ryan's work is since he never showed up to give me an estimate. He called and cancelled the first appointment but rescheduled for the next day, didn't happen. I called a few times and left messages but have not heard anything. Found another contractor and hired him since he actually showed up.
Ryan went above and beyond for our house cleaning. He was very kind, polite, and took care of every request we had. Highly recommend all of his services. Our house and concrete walkways and patio look fantastic. Very detail oriented and thorough. Can't say enough good things about the work!
Response from the owner · a year ago
Thank you! You have a beautiful spot!
J
Jill Dryden4 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
I was not expecting Ryan to do as much as he did for us. He did not miss a thing and our windows,screens, etc are spotless. Will definitely call again.
Response from the owner · 2 years ago
Jill, thank you so much for your trust in our services. See you next time!
G
Grant Ratcliff6 reviewsiTotal number of Google reviews Grant has written across all businesses on Google Maps, not just this one.
Ryan was very professional and did an excellent job! Highly recommend using his services!
Response from the owner · 2 years ago
Joel, you are an amazing individual and have worked very hard to get where you are today. I thank you for your kind review and look forward to talking with you soon!
A
Alice EvansLocal Guide · 15 reviewsiTotal number of Google reviews Alice has written across all businesses on Google Maps, not just this one.
Prior to cleaning my house and gutters asked Ryan about my plants he stated there was no issues. The next day I noticed several of my potted plants and ground plants were dying. As I observed plants around my home was dying. I contacted Ryan with no reply. A couple days later I sent pictures. He then replied, "they took a beating." and scheduled a meetup but didn't show and isn't answering calls or messages. I'm very disappointed because he seemed to be professional. Some of the flowers was in memory of my mother.
R
Ripped off Senior2 reviewsiTotal number of Google reviews Ripped has written across all businesses on Google Maps, not just this one.
I really can't say what the quality of Ryan's work is since he never showed up to give me an estimate. He called and cancelled the first appointment but rescheduled for the next day, didn't happen. I called a few times and left messages but have not heard anything. Found another contractor and hired him since he actually showed up.
J
John Denler4 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Ryan was courteous, professional and extremely knowledgeable. He took time to explain everything to me and answered all my questions. The exterior of my house (including the windows), the fence, the front porch and the back patio looked sparkling clean when he was finished. I highly recommend Surface Cleaning Solutions!
Response from the owner · 2 years ago
Thank you so much for your business!
We hope yo see you again, soon! 🙂
P
Patti WagnerLocal Guide · 15 reviewsiTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
We had Ryan power wash our house, unattached garage, gutters, composite deck, and wash windows inside and out. The price was very reasonable and he did an excellent job. He even shared his solar eclipse glasses with us. 😉 He was very polite and professional. I would highly recommend him and will be using him again. Thank you!
