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Surfside Carpet Cleaning

Carpet cleaning service · Long Beach, CA · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%21+1.5Craft & service penalty99−0.1Momentum penalty66−3.4Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#234 of 245 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 5%
4.9 ★★★★★ 150 Google reviews · 13 photos
95%five-star reviews
4.60★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$660typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Surfside Carpet Cleaning at a glance

Customers frequently highlight the punctuality of technicians, their thorough cleaning of carpets and furniture, and the ease of scheduling. Many reviewers note that the staff is professional and that pricing is considered reasonable for the quality of service provided. The sole low-star review describes a missed appointment where the technician did not arrive, followed by a lack of communication from the business after the customer reported the issue.

  • Google rating: 4.9 out of 5 from 150 reviews (95% five-star).
  • Reviews on this page: 150 Google reviews (87 with written comments, 1 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 28, 2026.
  • Service: Carpet Cleaning serving Long Beach, California.

Data from Google, last updated November 8, 2026.

Score profile vs other carpet cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

Satisfaction86Reliability82Craft & service99Value100Momentum66Replies to reviews21Satisfaction: 86 (median 96)Reliability: 82 (median 96)Craft & service: 99 (median 99)Value: 100 (median 100)Momentum: 66 (median 100)Replies to reviews: 21 (median 82)
Surfside Carpet CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Surfside Carpet Cleaning: 86/100 on this factor. Category median: 96.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Surfside Carpet Cleaning: 82/100 on this factor. Category median: 96.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Surfside Carpet Cleaning: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Surfside Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Surfside Carpet Cleaning: 66/100 on this factor. Category median: 100.B
66
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Surfside Carpet Cleaning: 21/100 on this factor. Category median: 82.D
21

Bar = this company · dark tick = category median.

Star ratings

150 Google reviews we collected

  • 5 stars14295%
  • 4 stars64%
  • 3 stars00%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 87 written reviews

  • Praise16799%
  • Complaints21%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price240%
  • Reasonable360%
  • Overpriced00%
  • Not sure00%
$660+138% vs typical carpet cleaning

Middle half of what 3 customers paid ($338–$962) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Speed & response4325%
  • Quality & results3923%
  • Staff & attitude3420%
  • Would recommend2716%
  • Price & value138%
  • Communication74%
  • Honesty & trust64%

What customers talk about

We read 87 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They fit us in quickly, did a great job, and were a pleasure to meet.”
  • “Surfside did such a great job on our rugs and furniture.”
  • “He was friendly, on time, tidy, put down protective tarp on the hard floor, put out hose guards.”
  • “Highly recommend for your carpet and furniture cleaning needs if you are in or around Huntington Beach!”
  • “I believe that the price for the service was reasonable and the process from booking to completion was a breeze.”
  • “They answered all of my questions thoroughly and worked their tails off to make sure my floors were spic and span.”
  • “…farting bulldog - Perry and Surfside are the only carpet cleaners I trust to keep my carpets clean.…”

People customers mention

  • Perry 4 reviews
  • Vladimir 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Surfside Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We recently had our light colored couch and loveseat cleaned. They fit us in quickly, did a great job, and were a pleasure to meet. Highly recommend

Paid $300–350Reasonable priceUpholstery cleaning
Frank7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Surfside carpet & upholstery always clean my home and my business, upholstery & Carpet thruout. Their techs did a water damage for us also. I recommend them highly very professional courteous , and on time.

Paid $500+Great priceWater damage-related cleanup & repairUpholstery cleaningGeneral carpet cleaning
Janet13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great job cleaning my porcelain tile and sofa. Easy appt, on time, 3 guys made sure the job was done quick!

Paid $500+Reasonable priceUpholstery cleaningService not listed

Photos

Customer reviews

4.9 ★★★★★ 150 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Noelle Ponsetto9 reviewsTotal number of Google reviews Noelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Surfside did such a great job on our rugs and furniture. Went over and above and everything looks wonderful!

  • Price assessment: Reasonable price
  • Services: Upholstery cleaning, General carpet cleaning
Karen Kula-GarnerLocal Guide · 26 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our cream carpets look amazing!! We are very pleasantly surprised, Frank got them this clean, thank you so much, we will definitely be using Surfside in the future.

Ashley Struiksma2 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We recently had our light colored couch and loveseat cleaned. They fit us in quickly, did a great job, and were a pleasure to meet. Highly recommend

  • Price assessment: Reasonable price
  • Price: $300–350
  • Services: Upholstery cleaning
Michelle P.Local Guide · 15 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Vladimir did a fantastic job cleaning our older carpets. He even got a stain out that I had zero expectations on being removed. He was friendly, on time, tidy, put down protective tarp on the hard floor, put out hose guards. Our carpet looks great and smells fresh. The office was quick with responses when scheduling and they had availability. Great great experience!

  • Services: General carpet cleaning
Don IapelloLocal Guide · 23 reviewsTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Frank and Vladamir cleaned my home carpet, sofa, and bathroom tile grout. They arrived on time and did an amazing job in a timely manner. The items that were cleaned weren't soaking wet and didn't smell of any residual chemical. The prep and post-care was easy. I believe that the price for the service was reasonable and the process from booking to completion was a breeze. Thank you for a job well done!

Jonathan ReedLocal Guide · 13 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service and very nice people! Highly recommend for your carpet and furniture cleaning needs if you are in or around Huntington Beach!

  • Services: General carpet cleaning
Gilbert BradshawLocal Guide · 66 reviewsTotal number of Google reviews Gilbert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys are great! Frank did a great job.

Frank P7 reviewsTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Surfside carpet & upholstery always clean my home and my business, upholstery & Carpet thruout. Their techs did a water damage for us also. I recommend them highly very professional courteous , and on time.

  • Price assessment: Great price
  • Price: $500+
  • Services: Water damage-related cleanup & repair, Upholstery cleaning, General carpet cleaning
Denise Pirritano1 reviewTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Surfside carpet and upholstery is great. This was the first time I used them. I was very happily surprised! They cleaned my couch, with the material of my couch you could not use water, had to be dry cleaned…Vladimir was my technician he was the nicest man, very informative about the cleaning process while performing his job. I will definitely refer Surfside and use them again!

  • Price assessment: Great price
  • Services: Upholstery cleaning
Janet Michels13 reviewsTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job cleaning my porcelain tile and sofa. Easy appt, on time, 3 guys made sure the job was done quick!

  • Price assessment: Reasonable price
  • Price: $500+
  • Services: Upholstery cleaning, Service not listed

Surfside Carpet Cleaning on Google Maps →

Business details