Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts

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SURGE Staffing

Temp agency · Las Vegas, NV · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%78+5.5Craft & service penalty88−1.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 31 recruiting agenciesPosition by Experts Score among all companies we track in this category. · better than 40%
4.8 ★★★★★ 331 Google reviews · 12 photos
93%five-star reviews
4.78★last 12 monthsAverage stars on reviews from the last 12 months only.
6.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
69%reviews answered by the owner
Nov 2026latest review
📞 Call (702) 359-3334Request a call backWebsite ↗

SURGE Staffing at a glance

Google reviewers rate Surge Staffing 4.8 out of 5 based on 331 reviews, with the owner responding to 69 percent of them. Many customers praise the agency for rapid placement within 24 to 48 hours, friendly staff, and effective communication regarding job matches and pay rates. However, lower-rated reviews describe inconsistent experiences, including long waiting periods without job offers, strict document verification that prevented interviews, and unprofessional behavior during in-person visits.

  • Google rating: 4.8 out of 5 from 331 reviews (93% five-star).
  • Reviews on this page: 331 Google reviews (271 with written comments, 8 with photos).
  • Owner responses: the business replied to 69% of reviews.
  • Most recent review: November 5, 2026.
  • Service: Recruiting Agency serving Las Vegas, Nevada.

Data from Google, last updated November 9, 2026.

Score profile vs other recruiting agencies

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction78Reliability60Craft & service88Value100Momentum100Replies to reviews78Satisfaction: 78 (median 85)Reliability: 60 (median 75)Craft & service: 88 (median 94)Value: 100 (median 95)Momentum: 100 (median 100)Replies to reviews: 78 (median 55)
SURGE StaffingRecruiting Agencies median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SURGE Staffing: 78/100 on this factor. Category median: 85.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SURGE Staffing: 60/100 on this factor. Category median: 75.B
60
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SURGE Staffing: 88/100 on this factor. Category median: 94.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SURGE Staffing: 100/100 on this factor. Category median: 95.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SURGE Staffing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SURGE Staffing: 78/100 on this factor. Category median: 55.B
78

Bar = this company · dark tick = category median.

Star ratings

331 Google reviews we collected

  • 5 stars30993%
  • 4 stars10%
  • 3 stars10%
  • 2 stars31%
  • 1 star175%

Praise vs complaints

Phrases our text analysis found in 271 written reviews

  • Praise30096%
  • Complaints134%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude14045%
  • Quality & results5217%
  • Would recommend5116%
  • Speed & response4514%
  • Communication144%
  • Honesty & trust103%
  • Price & value10%

What customers talk about

We read 271 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Patricia is the best supervisor, kind, helpful, and loving.”
    “Save yourself time and a bad experience by not coming here; the person who serves you is rude and lacks empathy.”
  • “Paricia provided excellent service in every way; she was very kind, gave a very clear explanation, and was very hardworking.”
    “Surge Staffing is honestly the worst staffing agency I’ve ever dealt with.”
  • “I am very grateful & I would recommend anyone go there & ask for her specifically.”
    “I don’t know if they’ve changed staff since then, but based on my experience, I wouldn’t recommend this place to anyone.”
  • “Excellent company, they helped me find a job very quickly.”
    “If they are that slow how are they in business or do they hand pick ppl.”
  • “As long you keep great communication and follow instructions they make it easy in this workforce.”
  • “Surge helped me a lot with work, thanks to this wonderful company for giving me the opportunity to work honestly.”
  • “Angel and Nancy are amazing they got me the job I was looking for and super excited to start definitely give them a call they are worth it.”

People customers mention

  • Nancy 24 reviews
  • Patricia 17 reviews
  • Lina 10 reviews
  • Angel 7 reviews
  • Kemberly 5 reviews
  • Parker 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

error7771 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Great, helped me find a job in less than 24hrs! Highly recommend true life savers

Christopher2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Patricia es la mejor supervisora amable servicial amorosa no me pudieron aver tratado mejor

Sendy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excelente compañía me ayudaron muy rápido a encontrar trabajo lo recomiendo al 100%

Fabrizio2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Surge me ayudo mucho con trabajo, gracias a esta maravillosa empresa por darme la oportunidad de trabajar honradamente Super recomendado 👌😄

Angel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The staff is incredibly friendly and efficient. The application and interview process was not difficult at all. I will definitely be recommending Surge Staffing to all of my friends.

Grit2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Patricia is a wonderful staff member, she helped me find a job quickly, with a great pay rate & it’s the perfect match for me. I am very grateful & I would recommend anyone go there & ask for her specifically.

Compare with

Photos

Customer reviews

4.8 ★★★★★ 331 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
error7771 reviewTotal number of Google reviews error777 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great, helped me find a job in less than 24hrs! Highly recommend true life savers

Response from the owner · 2 days ago

Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that our team helped you land a job in less than 24 hours — that’s incredible, and we’re really happy to have been a part of your journey. Your recommendation truly means a lot to us. If you ever need any help, we’d love to hear from you.

Sumiko Begaye1 reviewTotal number of Google reviews Sumiko has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very helpful and friendly

Response from the owner · 5 days ago

Thank you so much for your kind words, Sumiko! We’re really glad to hear you found the experience helpful and friendly. If you ever have any questions or need support, we’re always here for you.

Christopher Gonzalez2 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Patricia es la mejor supervisora amable servicial amorosa no me pudieron aver tratado mejor

Response from the owner · 5 days ago

¡Christopher, muchísimas gracias por compartir estas hermosas palabras sobre Patricia! Nos llena de alegría saber lo amable y servicial que ha sido contigo y que te hayas sentido tan bien atendido. Estamos muy orgullosos de contar con alguien como Patricia en nuestro equipo, y tus comentarios significan mucho para nosotros. Nos aseguraremos de compartir tu mensaje con ella; ¡sin duda le alegrará el día! Si alguna vez necesitas algo en el futuro, siempre estaremos aquí para ayudarte.

Adam Bell1 reviewTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very nice and put me to work with good paying job on first day.

Response from the owner · 5 days ago

Thank you so much for sharing this, Adam! We’re really happy to hear that you had such a positive experience and were able to start working in a good-paying job on your very first day. Your feedback means a lot to us and encourages us to keep doing our best. If you ever have questions or need any support, please don’t hesitate to reach out.

Lesby Lopez4 reviewsTotal number of Google reviews Lesby has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muy buen atension me gusto

Response from the owner · a week ago

¡Muchas gracias por tus amables palabras y por tomarte el tiempo de compartir tu experiencia, Lesby! Nos alegra mucho saber que te gustó nuestro servicio. Tu apoyo y tus comentarios significan mucho para nosotros. Si alguna vez necesitas algo, siempre estaremos aquí para ayudarte.

JB12 reviewsTotal number of Google reviews JB has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional staff.

Response from the owner · 2 weeks ago

Thank you so much for your kind words! We’re really glad to hear you’ve had a positive experience with our staff. Your appreciation means a lot to us and encourages the team to keep doing their best. If there’s ever anything more we can help you with, please don’t hesitate to reach out.

Mors Angelus2 reviewsTotal number of Google reviews Mors has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great staff very helpful.

Response from the owner · 2 weeks ago

Thank you so much for your kind words, Mors! We’re really glad to hear you found our team helpful. Your appreciation means a lot to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out.

Sendy Diaz5 reviewsTotal number of Google reviews Sendy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente compañía me ayudaron muy rápido a encontrar trabajo lo recomiendo al 100%

Response from the owner · 2 weeks ago

¡Muchas gracias, Sendy, por tus maravillosos comentarios y tu recomendación! Nos alegra mucho saber que pudimos ayudarte a encontrar un empleo rápidamente y que tuviste una experiencia tan positiva con nosotros. Tu confianza y tu recomendación al 100 % significan mucho para nosotros. Si alguna vez necesitas apoyo nuevamente en el futuro, siempre estaremos aquí para ayudarte.

Walter Merino2 reviewsTotal number of Google reviews Walter has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing

Response from the owner · 3 weeks ago

Thank you so much for leaving us a 5-star rating, Walter. It's greatly appreciated!

Fabrizio Puntriano2 reviewsTotal number of Google reviews Fabrizio has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Surge me ayudo mucho con trabajo, gracias a esta maravillosa empresa por darme la oportunidad de trabajar honradamente Super recomendado 👌😄

Response from the owner · 4 weeks ago

¡Muchas gracias, Fabrizio, por compartir tu experiencia y por tus amables palabras! Nos alegra mucho saber que Surge ha podido apoyarte en tu búsqueda de empleo y brindarte una oportunidad laboral. Tu recomendación significa mucho para nosotros y para todo nuestro equipo. Si alguna vez necesitas ayuda, siempre estaremos aquí para apoyarte.

SURGE Staffing on Google Maps →

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