Analyzing 6,631,0606.6M ReviewsFor 18,52118.5K Experts
Reviewers of Surveillance Systems L.A. generally praise the company for professional camera installations, troubleshooting, and system maintenance. Customers frequently highlight the team's punctuality, clear communication, and competitive pricing, noting that technicians provide thorough instruction on using the hardware. While most feedback is positive, one recurring criticism involves unprofessional phone interactions and unfulfilled promises, which led to a negative experience for a small number of clients.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
117 Google reviews we collected
Phrases our text analysis found in 83 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 83 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you for the service, a very professional person, and the work was quick.”
“I highly recommend this Company and Its team to purchase your surveillance system and equipment…You Won’t Be Disappointed!”
“I’m thoroughly impressed and pleased by Surveillance Systems LA!”
“Leo and his team were always very timely and professional.”
“Very professional and excellent service at a very reasonable price.”
“They explained how to use the system, helped us set up the app on our phones, and answered all of our questions.”
“Leo is an excellent, knowledgeable, and trustworthy individual who keeps our behavioral day program safe and secure.”
praise complaint · found by our text analysis, Google review wording unchanged.
From 37 detailed written reviews; every point below is quoted in at least one review.
Customers hired SURVEILLANCE SYSTEMS L.A for 2 kinds of job. Pick one to see what they paid and said.
Gracias por el servicio una persona muy profesional, y rápido el trabajo ,lo volvería a contratar
Very responsive and professional. Install days are where you can tell the difference and they showed up well. I am already discussing new projects with them so I am using them again.
Very bad impression about this business I thought i was going to have a good experience knowing the amount of stars. ALEX showed me lack of interest when interacting on the phone or by text very unprofessional with empty promises.
I’m thoroughly impressed and pleased by Surveillance Systems LA! Their professionalism, expertise, attention to detail, customer service focus, quality instillation, and instruction on how to effectively use the technology is Outstanding!!! I am able to use and view my property’s eight cameras on my smartphone, home…
Leo was very professional and knowledgeable. Would definitely recommend their service!
Leo took a little longer than expected to respond but once he did respond, and schedule, he was extremely helpful and easy to work with. Very professional and quick to install my camera. I will be reaching out if I need any additional work on my property.
| Job | Reviews | Category typical |
|---|---|---|
| Installation | 46 | — |
| It consulting | 9 | — |
4.9 ★★★★★ 117 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Help diagnose our system and made sure we were back online asap! Thank you Leo!
Gracias por el servicio una persona muy profesional, y rápido el trabajo ,lo volvería a contratar
Very responsive and professional. Install days are where you can tell the difference and they showed up well. I am already discussing new projects with them so I am using them again.
Very bad impression about this business I thought i was going to have a good experience knowing the amount of stars. ALEX showed me lack of interest when interacting on the phone or by text very unprofessional with empty promises.
Thank you for taking the time to leave feedback. I sincerely apologize for the delay in responding to your inquiry. We do our best to respond to every request as quickly as possible but there are times our work load causes unexpected delays. Although we weren’t able to connect in time, I truly wish you best with your project. Best of luck.
I’m thoroughly impressed and pleased by Surveillance Systems LA! Their professionalism, expertise, attention to detail, customer service focus, quality instillation, and instruction on how to effectively use the technology is Outstanding!!! I am able to use and view my property’s eight cameras on my smartphone, home base set up, and my laptop computer. The overall quality of the system fantastic. When I had technical questions regarding my system when I purchased a new smartphone & Computer, their company representative, Leo, made himself available to ensure my questions were answered and assisted me with ensuring I was 100% satisfied. What an Impressive group of professionals! I highly recommend this Company and Its team to purchase your surveillance system and equipment…You Won’t Be Disappointed!
Leo was very professional and knowledgeable. Would definitely recommend their service!
Leo took a little longer than expected to respond but once he did respond, and schedule, he was extremely helpful and easy to work with. Very professional and quick to install my camera. I will be reaching out if I need any additional work on my property.
Leo is an excellent, knowledgeable, and trustworthy individual who keeps our behavioral day program safe and secure. He is very attentive and helpful with troubleshooting and ensuring everything is good to go! Thank you Leo!!!!
Excellent service from Surveillance Systems LA. They recently installed the camera system at our home/daycare and we were very happy with the entire process. The team was very professional, respectful, and patient. They did not leave until everything was fully installed and working correctly. They explained how to use the system, helped us set up the app on our phones, and answered all of our questions. The camera quality is excellent and the installation looks very clean and professional. I definitely recommend them to anyone looking for a reliable security camera company. Thank you again for the great service!
I would highly recommend his services. I'm very satisfied with my cameras. If you have any problems with them he's on top of it
Analyzing 6,631,0606.6M ReviewsFor 18,52118.5K Experts
