Experts Reviews · Company report
Susan's Green Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty92−0.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Susan's Green Cleaning

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #112Position by Experts Score among all companies we track in this category. of 265 house cleaning services · 4.9★ from 535 Google reviews

Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Susan's Green Cleaning is better than 93% of house cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Susan's Green Cleaning is better than 93% of house cleaning services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Susan's Green Cleaning is better than 92% of house cleaning services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Susan's Green Cleaning is better than 100% of house cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Susan's Green Cleaning is better than 100% of house cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Susan's Green Cleaning is better than 89% of house cleaning services.A
89

Reviews for your job

Customers hired Susan's Green Cleaning for 8 kinds of job.

Susan's Green Cleaning for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 9

All 29 Google reviews tagged “Cleaning”

Holly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Michael of Susan's Green Cleaning teams is thorough, consistent and extremely professional. I really like how he documented a water leak in my laundry room.

CleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
StephanieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Thank you Christina! We enjoyed our home cleaning.

CleaningMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Sydney did an incredible job! So impressed with her attention to detail and efficiency. We're so lucky to have found Sydney and Susan's Green Cleaning!

CleaningDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Cara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

These guys are pros and do a wonderful job. I'm a clean freak and really needed help while staying at home with my husband and newborn daughter and they were so pleasant to book, communicate with, and then safe and efficient during the clean. Can't wait to have them regularly clean! Sydney is the absolute…

Cleaning
David13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Wow! Susan's Green Cleaning has done their magic again! As a general contractor it is important to us to leave our clients with a sparkly clean home, free from all the dust that comes with a remodel. Susan's Green Cleaning is who we call at the completion of each project. Our last client said it best, "We thought it was wonderful! Very nice work!!!!."

CleaningDeep clean
Anne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Want your house to sparkle and smell clean (not chemical)? I recommend Susan’s Green Clean. They have been cleaning my home a a couple of years. They are on-time, professional and leave my house with the signature carpet vacuum lines.

Cleaning+ Punctuality+ Quality+ Professionalism
Reed4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Outstanding cleaning service. They do really high-quality work, working fast and using all green products, so there’s never a chemical smell in the house. There’s a reason we’ve been using them for going on four years now and will continue to use them! Outstanding!

Cleaning+ Responsiveness+ Punctuality+ Quality
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My family used Susan’s Green Cleaning for several years. They always did a great job and the staff are extremely professional and responsive. Easy to work with

Cleaning+ Responsiveness+ Punctuality+ Quality
AmberLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is an amazingly wonderful company!! The woman who came to clean my home was absolutely amazing!! I just cant say it enough!! She was punctual, proffesional, very polite and attentive. The company made sure that ALL and I mean ALL covid-19 precautions and protocols we're taken, followed, and thoroughly enforsed…

CleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Anne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The representative was thorough and very responsible when it came to following COVID protocols.

CleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Sorenson5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our family has been with Susan's Green Cleaning for over three years now through moving and house construction, and they are always fantastic. Always professional and the quality of cleaning is excellent, and everyone is always very friendly. I especially appreciate that Susan is very caring and hands-on with all…

CleaningDeep cleanMoving-related cleaning+ Responsiveness+ Quality+ Professionalism
SunnyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★

VERY easy to work with and book services. The team that came on-site did a great job, and were very thorough.

CleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Megan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We just switched cleaners, and thus far we have enjoyed our experience with Susan and her staff.

Cleaning+ Responsiveness+ Quality
ThomasLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The entire process for setting up a cleaning schedule and walking through the steps to get my house cleaned was incredibly smooth

CleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Celina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Tanner and Elizabeth did a Fantastic Job!! Thanks so much guys!! 💜

CleaningDeep cleanStandard cleaning+ Punctuality+ Quality+ Professionalism
Jenna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The workers were kind, communicative and respectful! They did an incredible job, I actually cried when I saw how clean the shower was. I would recommend a thousand times over!

Cleaning
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Working with Susan's Green Cleaning has been great. Their staff was extremely responsive and helpful. Their safety procedures re: COVID-19 are thoughtful and protect both my family and their staff - much appreciated. The cleaning job performed was excellent. The two folks sent out to clean even stayed a little…

CleaningDeep cleanStandard cleaning+ Responsiveness+ Quality
RobynLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They’re awesome. The best! Will only use them, especially during COVID.

CleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Holly14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Thanks so much! Everything was great!

Cleaning+ Responsiveness+ Quality
Mallory1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Susan's Green Cleaning recently helped me with a deep clean on an over 7K SQFT home. They were efficient, thorough and A+ on communication. I received several updates and even before and after photos upon completion. The place looks great! All around great job and great company.

CleaningDeep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
gary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The team was on time I left the house came back 2 1/2 hours later they were just finishing up, they did a spectacular job thank you very much

CleaningMoving-related cleaning+ Quality+ Professionalism
Chelsey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Wow. Amazing! All I can say is I know that it is a huge privilege to have your mess cleaned by someone else— and during a pandemic at that. We are thankful. Our family is getting ready to list our house for sale and needed a good deep clean before showings. Our house has never looked better. Such attention to…

CleaningDeep clean+ Responsiveness+ Punctuality+ Quality
BlakeLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Susan's Green Cleaning are our heroes! Our family is wrapping up a remodel and literally everything in our home was absolutely covered with a thick layer of drywall and construction dust. We needed to be able to start getting the space ready for us to move back in, but there's no way that was possible given my…

CleaningDeep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Daniel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Cleaning+ Responsiveness+ Punctuality+ Quality
Michaela9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

CleaningDeep clean+ Quality+ Professionalism
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

CleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Jamie5 years ago★★★★★

Rating only, no written review.

CleaningDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Cleaning
Molly6 years ago★★★★★

Rating only, no written review.

CleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality

Price

$497+96% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 76%Overpriced 0%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning118$158–$259
Deep clean114$277–$490
General housekeeping35$153–$259
Moving-related cleaning30$321–$614
Cleaning29—
Upholstery cleaning4$189–$359
Office & workplace cleaning3$153–$290
Interior & exterior window cleaning2$221–$442

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