Experts Reviews · Company report
Susan's Green Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty92−0.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Susan's Green Cleaning

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #112Position by Experts Score among all companies we track in this category. of 265 house cleaning services · 4.9★ from 535 Google reviews

Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Susan's Green Cleaning is better than 93% of house cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Susan's Green Cleaning is better than 93% of house cleaning services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Susan's Green Cleaning is better than 92% of house cleaning services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Susan's Green Cleaning is better than 100% of house cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Susan's Green Cleaning is better than 100% of house cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Susan's Green Cleaning is better than 89% of house cleaning services.A
89

Reviews for your job

Customers hired Susan's Green Cleaning for 8 kinds of job.

Susan's Green Cleaning for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.114
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$277–$490
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 168
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 114 Google reviews tagged “Deep clean” · showing 20

Ian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Shawngerica was extremely detail oriented and thorough and did a great job.

Paid $400–450Great priceDeep clean
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Beau and Michael did a wonderful job. They were efficient and did not skip the little details. They even addressed ling-time stains and problem areas. Highly recommend!

Paid $500+Reasonable priceDeep clean
BrandonLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Veronica and team did an outstanding, thorough deep clean on our home. They were pleasant and efficient. Even my 7-yr-old son was so impressed he said, "They're making art!" I fully agreed. Highly recommend!

Paid $500+Reasonable priceDeep clean
EmilyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had a deep clean done and they did an amazing job. The team was thorough, professional, and paid attention to all the little details that make such a big difference. Everything looked and felt so fresh when they were finished, and it was such a relief to have the house cleaned so well. I really appreciated their…

Paid $500+Great priceDeep clean
Brandon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Meghan and Tate did a wonderful job cleaning my home. 100% would reccommend their services for not only prompt service but kind interactions throughout the whole process!

General housekeepingDeep clean
Ell6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Shawngerica was excellent, nice and did a great job cleaning!

Paid $500+Reasonable priceStandard cleaningGeneral housekeepingDeep clean
Chrystie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This is next level clean!

Paid $500+Great priceDeep clean
NoelleLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

It’s always a bit anxiety inducing to have someone come and clean when it’s been a while but Gensen was fantastic! He came in and after a few questions got started immediately! It’s been a long time since everything was so clean and it feels like a new house! There were no lingering smells of any kind which is a…

Paid $500+Great priceDeep clean
HannahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We did a deep clean of our home leading up to some parties, and were very happy with the results! When our deep clean required two days thanks to our pets, they were very communicative and quick to reschedule for the following day. They were very thorough and our home was sparkling. Highly recommend!

Paid $400–450Reasonable priceStandard cleaningDeep clean
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Veronica and one other helper did an excellent job on a much needed Deep Clean of our home. When they couldn't get it completed in the one day they had planned, Veronica returned another day to complete the job. We were quoted a very high price, but overall, considering the work that was needed and the work that…

Paid $500+Reasonable priceDeep clean
Valerie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Maddie arrived right on time and went about her business after introducing herself and explaining the process. House looks great from top to bottom with no chemical smells at all. Very pleased with her work and the company's communication.

Paid $500+Reasonable priceDeep clean
Ron11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Diligent cleaning, friendly, thorough. Our technician, Shawngerica was amazing. This was a big job and she worked hard to cover and clean every detail.

Paid $500+Reasonable priceDeep clean
pattiLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had our initial deep-clean service with Tate/Susan's Green Cleaning. Tate did a great job - he was very detail oriented and thoroughly cleaned a lot of long-neglected spaces. It is such a relief to have someone taking over these tasks for us - we look forward to a long standing relationship with Susan's and hope to see Tate again in the future!

Reasonable priceDeep clean
Kitty2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Susan’s cleaning techs were efficient, thorough, and arrived when expected. They left my house sparkling and dust free! Alivia and Shawngerica had great attention to detail!

Paid $500+Reasonable priceDeep clean+ Punctuality
Jenna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We've had Susan's Green Cleaning in for quarterly deep cleanings and the team always does an outstanding job. Shawngerica and Alivia are efficient, thorough and have been great understanding our needs. We've used other cleaning services before and while cheaper - the end result was not even comparable. Susan's Green…

Paid $500+Reasonable priceDeep clean
Kenny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rayanne and Maddie did an amazing job! The place is spotless. Thank you so much for putting in the extra effort to make it shine!

Deep clean
Residentkels3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I am continually impressed by Susan’s Green Cleaning. Very thorough, strong communication and excellent customer service all around. Highly recommend and already have to multiple friends and family. They pay their employees a livable wage and every cleaner who’s worked on our house is lovely and very respectful and…

Paid $500+Great priceStandard cleaningGeneral housekeepingDeep clean
Rebecca3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Maddie did a great job during our first deep clean appointment with Susan’s Green Cleaning. She was friendly, efficient and left the house looking great!

General housekeepingDeep clean
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

First time user of Susan's Green Cleaning and it did not disappoint. I very much appreciated the care they demonstrated in making an excellent first impression and will use their service in the future.

Deep clean
Randy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent cleaners, respectable business, friendly and skilled technicians.

Standard cleaningMoving-related cleaningGeneral housekeeping+ Responsiveness+ Punctuality+ Quality

Show more deep clean reviews (94 more) →

Price

$497+96% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 76%Overpriced 0%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning118$158–$259
Deep clean114$277–$490
General housekeeping35$153–$259
Moving-related cleaning30$321–$614
Cleaning29—
Upholstery cleaning4$189–$359
Office & workplace cleaning3$153–$290
Interior & exterior window cleaning2$221–$442

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