Experts Reviews · Company report
Susan's Green Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty92−0.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Susan's Green Cleaning

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #112Position by Experts Score among all companies we track in this category. of 265 house cleaning services · 4.9★ from 535 Google reviews

Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Susan's Green Cleaning is better than 93% of house cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Susan's Green Cleaning is better than 93% of house cleaning services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Susan's Green Cleaning is better than 92% of house cleaning services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Susan's Green Cleaning is better than 100% of house cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Susan's Green Cleaning is better than 100% of house cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Susan's Green Cleaning is better than 89% of house cleaning services.A
89

Reviews for your job

Customers hired Susan's Green Cleaning for 8 kinds of job.

Susan's Green Cleaning for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.35
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$259
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 138
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 35 Google reviews tagged “General housekeeping”

Brandon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Meghan and Tate did a wonderful job cleaning my home. 100% would reccommend their services for not only prompt service but kind interactions throughout the whole process!

General housekeepingDeep clean
Ell6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Shawngerica was excellent, nice and did a great job cleaning!

Paid $500+Reasonable priceStandard cleaningGeneral housekeepingDeep clean
ClaireLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Lovely cleaners Megan and Rayanne! So kind and diligent in their work, will definitely be continuing to have them and this company clean our home!

Reasonable priceStandard cleaningGeneral housekeeping
KarenLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I have been a customer of this company before and have always been thoroughly satisfied. This time they again are doing a job behind compare. My cleaner, and I say mine, because I never want anyone else. This is a mad, super, get in the corners cleaner. And mine. She likes her job and I like the end result. Susans…

Paid $350–400Reasonable priceGeneral housekeeping
Denis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Erika V is always cheerful, competent and respectful.

Paid $250–300Reasonable priceGeneral housekeeping
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Shawngerica, Michael, and Erika did a fantastic job cleaning our house! Since adding my Mom’s ADU to our cleanings it has become a very large job, and they took it on without a problem. They are all so very polite, efficient, and professional! My house looks wonderful! Thank you so much!

Reasonable priceStandard cleaningGeneral housekeeping
Residentkels3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I am continually impressed by Susan’s Green Cleaning. Very thorough, strong communication and excellent customer service all around. Highly recommend and already have to multiple friends and family. They pay their employees a livable wage and every cleaner who’s worked on our house is lovely and very respectful and…

Paid $500+Great priceStandard cleaningGeneral housekeepingDeep clean
DawnLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've been receiving home cleaning services from Susan's Green Cleaning for about a year and every visit is excellent. The office team is very responsive and communicative about appt times, changes, and arrivals. The home cleaning team has been great - very friendly and respectful of our home. Our home is always…

Standard cleaningGeneral housekeeping
Rebecca3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Maddie did a great job during our first deep clean appointment with Susan’s Green Cleaning. She was friendly, efficient and left the house looking great!

General housekeepingDeep clean
Randy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent cleaners, respectable business, friendly and skilled technicians.

Standard cleaningMoving-related cleaningGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rayanne cleaned for me again. This time while also training a new employee. The cleaning was well done. From what I overheard, she was an effective teacher, explaining techniques and products clearly and working along with her student.. She hdoes a great job, is pleasant to have in my home and is quiet when working.

Standard cleaningGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
EstherLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been using Susan's Green Cleaning for years and have always been happy with their cleaning. I have to say it really makes life better to have the whole house clean at once! When I've had to contact the office, the response is always quick and professional. They're very accomodating.

Standard cleaningGeneral housekeeping+ Responsiveness+ Quality+ Professionalism
Anne-Marie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Susan’s Green Cleaning is a wonderful company. They are transparent, responsive, and thorough. The way they operate and how they treat their employees is everything!! I highly recommend.

General housekeepingDeep clean
Sue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Casey did a great job cleaning my house in a very efficient and professional manner. She is friendly and warm but also focused on getting the work done. I couldn't be happier!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
JoLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We had a very positive experience with Susan's Green Cleaning. My husband surprised me with a house cleaning and it was the BEST gift. The team in the office was helpful and efficient, answered all of our questions and made sure we were prepared for our first service. On the day of the deep clean, Ben was…

Deep cleanGeneral housekeeping
Chani6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I loved this cleaning service. There were no fragrances or scents in the cleaning products and the technician did an incredible job. We got a deep clean as well as the window cleaning service and our house felt so good afterward! I wish I could get our house cleaned by Susan's Green Cleaning every week!! The…

Deep cleanGeneral housekeepingOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
PaulaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I’d read numerous recommendations for Susan’s Green Cleaning over the years and so when we bought a new house I hired them for a pre-move-in cleaning. I was extremely impressed. The technicians arrived on time, they were friendly, courteous and professional, and wow did they do a thorough job. Before she left the…

General housekeepingMoving-related cleaningStandard cleaning
Elenel881 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve been with Susan’s Green Cleaning service for many years and I cannot recommend them enough! All the staff are extremely friendly and helpful and the cleaning crew are meticulous and thorough. I am always extremely pleased and happy with their service!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Professionalism
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We have been using Susan's Green Cleaning for almost a year and have been extremely happy with the service. As someone who is super sensitive to environmental irritants I especially appreciate that the products used are (truly) scent free and non-toxic. Rayanne and Tate have been two of our favorite technicians this…

Deep cleanGeneral housekeepingOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
Liana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve had bad experiences in the past so I was apprehensive about using another cleaning service, but my experience with Susan’s Green Cleaning was a breath of fresh air!

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Sara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Excellent! Reliable! Good communication!

General housekeeping
Alex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

OMFG guys!!! Susan’s green cleaning is outstanding! Great communication and the cleaning technicians are all amazing. Huge shout out to Elliot who makes our kitchen legit sparkle!!!!!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
BenjaminLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I'm always happy to see Tate with Susan's green cleaning. Kelly says a friendly and professional job.

Upholstery cleaningGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Professionalism
Jeanne12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Elliot and team were great! Wonderful job

General housekeepingStandard cleaning
leslie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Veronica deep cleaned our home and it is beautiful. We are not messy, but the dust had piled up over months of neglect. One day of Veronica's hard work and it looks great again. Thank you

Deep cleanGeneral housekeeping
Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Susan’s rocks! Veronica did a great job for us, as always. She even said hi to our overzealous dogs when they greeted her.

General housekeeping
James7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Elliot did a great job and was super friendly towards my two dogs.

General housekeepingStandard cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Kelsey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Sydney did a fantastic job! House is spotless. Susan’s Green Cleaning always can be trusted to do a quality job and be professional too.

General housekeepingStandard cleaning+ Punctuality+ Quality+ Professionalism
JoahLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Susan's green cleaning is always on time and professional and does a great job. Sydney is great!

General housekeeping+ Quality+ Professionalism
SaraLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I have monthly cleaning through Susan's green cleaning and love it! Christina was my cleaner today and she was especially thorough, friendly, and left my house in perfect condition. I always feel relaxed after they visit

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Dana6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Very happy to have a clean house, Lydia does a great job! We’re happy to pay a little more, knowing our housecleaner has medical/dental insurance, vacation time, and earns a living wage, what everyone deserves and so many of us take for granted. Thanks for a great job!

General housekeepingStandard cleaning
Joan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Today, 8/10/22, Shawngerica worked her magic in our condo again with her thoroughness and attention to detail. Our painted woodwork actually shone, as did our wood furniture and glass. She is an excellent service provider and I can't say enough about the quality of her work. Her thoroughness helps me keep up our…

Upholstery cleaningDeep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Matthew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General housekeeping+ Responsiveness+ Punctuality+ Professionalism
Graham2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General housekeeping+ Responsiveness+ Quality+ Professionalism
KrishnaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Upholstery cleaningDeep cleanGeneral housekeeping+ Responsiveness+ Quality+ Professionalism

Price

$497+96% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 76%Overpriced 0%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning118$158–$259
Deep clean114$277–$490
General housekeeping35$153–$259
Moving-related cleaning30$321–$614
Cleaning29—
Upholstery cleaning4$189–$359
Office & workplace cleaning3$153–$290
Interior & exterior window cleaning2$221–$442

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