Experts Reviews · Company report
Susan's Green Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty92−0.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Susan's Green Cleaning

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #112Position by Experts Score among all companies we track in this category. of 265 house cleaning services · 4.9★ from 535 Google reviews

Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Susan's Green Cleaning is better than 93% of house cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Susan's Green Cleaning is better than 93% of house cleaning services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Susan's Green Cleaning is better than 92% of house cleaning services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Susan's Green Cleaning is better than 100% of house cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Susan's Green Cleaning is better than 100% of house cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Susan's Green Cleaning is better than 89% of house cleaning services.A
89

Reviews for your job

Customers hired Susan's Green Cleaning for 8 kinds of job.

Susan's Green Cleaning for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.118
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$259
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 170
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 118 Google reviews tagged “Standard cleaning” · showing 20

Tina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

This was my second experience hiring pro housecleaners (the first was a different company), and the difference was night and day. Tate and Emma, the team from Susan's Green Cleaning, were stellar in cleaning my home, which had not been professionally cleaned in 2+ years. They covered every nook and cranny…

Paid $400–450Reasonable priceStandard cleaning
ConnieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We have used Susan's Green Cleaning as our biweekly house cleaner for five years. We love Susan's. The company treats its employees well - benefits, reasonable pay, flexibility. The cleaners are all thorough, efficient, and pleasant. The office staff are wonderful to deal with and very responsive. I can't recommend…

Reasonable priceStandard cleaning+ Responsiveness+ Punctuality+ Quality
LukeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We love Maddie! She does a thorough cleaning job with attention to every detail, she’s friendly and professional, communicating quickly about any needs/alerts in the house, and we love how she loves our dog!! Thank you!

Paid $350–400Reasonable priceStandard cleaning
LindaLocal Guide · 81 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Green Cleaning's staff is professional, polite, accommodating to our household's specific needs about time and services, communicates consistently and excellent, and does a great job. Every time, the cleaner is prompt, pleasant, helpful and does a great job.

Paid $100–150Reasonable priceStandard cleaning+ Punctuality
Karen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I just can’t wait for Genoa’s arrival every two weeks! Her work is superb, but it’s that smile and unfailing cheerfulness that get to me. We are fortunate to have Susan’s in our community.

Reasonable priceStandard cleaning
JimandPattiLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Chenoa is a highly trained & skilled professional. We love having her in our home & always look forward to her visits. She always does a thorough job & covers the whole house for us each month. Susan’s Green Cleaning is reliable, reasonably priced & always delivers excellent quality services. Their products are safe…

Paid $450–500Reasonable priceStandard cleaning
Tova5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

It was a pleasure working with Tatum. The work was excellent and I’d love to have them for our next cleaning if possible.

Paid $500+Not sureStandard cleaning
Isabella3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

As usual, the house is sparkling. Thank you!

Reasonable priceStandard cleaning
Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Michael and Tatum were very friendly and went above and beyond to clean even hard-to-reach areas.

Reasonable priceStandard cleaning
Victoria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Shawngecica always does a fantastic job!

Paid $300–350Reasonable priceStandard cleaning
Ell6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Shawngerica was excellent, nice and did a great job cleaning!

Paid $500+Reasonable priceStandard cleaningGeneral housekeepingDeep clean
Bill8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Tate does a great job of cleaning our house. His work is thorough and meticulous. He attends to just the rooms and areas we requested, and takes good care of them.

Reasonable priceStandard cleaning
ClaireLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Lovely cleaners Megan and Rayanne! So kind and diligent in their work, will definitely be continuing to have them and this company clean our home!

Reasonable priceStandard cleaningGeneral housekeeping
HannahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We did a deep clean of our home leading up to some parties, and were very happy with the results! When our deep clean required two days thanks to our pets, they were very communicative and quick to reschedule for the following day. They were very thorough and our home was sparkling. Highly recommend!

Paid $400–450Reasonable priceStandard cleaningDeep clean
Karolina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Amazing service 👏. Michael did an amazing job on all aspects of the cleaning and was kind and accommodating while we juggled a chaotic household.

Standard cleaning
Jonathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Dawn P. did an excellent job for us on Feb 12. We were hosting a dinner party immediately after she cleaned here. She worked very efficiently and finished in plenty of time for us to prepare. She worked efficiently around our clutter and straightened up a lot of it, especially the books and papers on our…

Paid $300–350Reasonable priceStandard cleaning
Marillyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

someone hired well. He greeted me said he’d like to start upstairs and He worked his magic. Everything is shiny. Some things were shiny that I didn’t know could be shiny. His personality was very warm. He said nice things about the company. He was very meticulous. Paragraph I just cannot believe the job that he…

Paid $500+Great priceStandard cleaning
Connie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★

Johanna did a wonderful job especially since I'd been doing a lot of paperwork. Johanna has been able to work around the activities I need to get done in my relatively small house. The house is beautifully clean and it's an inspiration to keep my decluttering. tasks going.

Standard cleaning
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Cleaner showed up on time, was friendly and did a thorough, good job

Paid $500+Not sureStandard cleaning
Drew6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Tatum did a great job!

Reasonable priceStandard cleaning

Show more standard cleaning reviews (98 more) →

Price

$497+96% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 76%Overpriced 0%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning118$158–$259
Deep clean114$277–$490
General housekeeping35$153–$259
Moving-related cleaning30$321–$614
Cleaning29—
Upholstery cleaning4$189–$359
Office & workplace cleaning3$153–$290
Interior & exterior window cleaning2$221–$442

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