Carpet cleaning service · Stewartstown, PA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%97+25.3Value 15%87+13.2Craft & service penalty96−0.4Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#115 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 53%
5.0★★★★★21 Google reviews · 14 photos
100%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Susquehanna Clean LLC five stars based on twenty-one reviews, noting that the owner responded to ten percent of them. Customers describe the carpet and upholstery cleaning services as effective, particularly for removing old stains and restoring aged furniture. Recurring themes include punctuality, professional communication, and reasonable pricing. The excerpts highlight flexibility with scheduling and a straightforward booking process without upsells, while no common criticisms appear in the provided five-star feedback.
Google rating: 5.0 out of 5 from 21 reviews (100% five-star).
Reviews on this page: 21 Google reviews (18 with written comments, 1 with photos).
Owner responses: the business replied to 10% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: value.
Susquehanna Clean LLCCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Susquehanna Clean LLC: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Susquehanna Clean LLC: 97/100 on this factor. Category median: 96.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Susquehanna Clean LLC: 96/100 on this factor. Category median: 99.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Susquehanna Clean LLC: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
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Bar = this company · dark tick = category median.
Star ratings
21 Google reviews we collected
5.0of 5
5 stars21100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 18 written reviews
100%praise
Praise37100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results1130%
Staff & attitude719%
Speed & response719%
Price & value514%
Would recommend514%
Honesty & trust25%
What customers talk about
We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did an exceptional job and will be the go-to for us from here on out.”
“Alex was friendly, kind and my carpets also look amazing and smell fresh!”
“He and his crew came on time and he is clearly committed to excellence.”
“Always very professional and a great value.”
“I'm so glad I found Susquehanna and will highly recommend to everyone!”
“He is a person of integrity and his price was great.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Susquehanna Clean LLC for 3 kinds of job. Pick one to see what they paid and said.
Dawn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I reached out to Susquehanna Clean to do last-minute carpet cleaning for one of my clients. Alex not only fit in the cleaning, but also coordinated having a local flooring contractor do work as well. Really great experience all around. Helpful, responsive and awesome work. Thank you!
General carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
MaureenLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Excellent job! I needed carpets cleaned with some cat stains, everything looks great and they were a pleasure to work with!
General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
DavidLocal Guide · 164 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★
Susquehanna Clean LLC was just out to do the floor and sofa downstairs. They did an exceptional job and will be the go-to for us from here on out. Locally ran and operated, they know how to make a carpet look brand new, even when its 5 years old! Highly recommended.
Luis4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Alex did an excellent job, had great customer service, and my carpet looks brand new now👍🏻👍🏻
Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
KimberlyLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
Susquehanna did a great job! Alex even told me he could clean my husbands microfiber recliner from my husbands after work dirt and grime! Very pleased w the results and much cheaper than a new recliner! Alex was friendly, kind and my carpets also look amazing and smell fresh! I'm so glad I found Susquehanna and will highly recommend to everyone!
DannyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 years ago★★★★★
Alex did an awesome job. He and his crew came on time and he is clearly committed to excellence. We had a stubborn stain that we weren't sure he'd be able to clean and it looks great! He is a person of integrity and his price was great.
I reached out to Susquehanna Clean to do last-minute carpet cleaning for one of my clients. Alex not only fit in the cleaning, but also coordinated having a local flooring contractor do work as well. Really great experience all around. Helpful, responsive and awesome work. Thank you!
Susquehanna Clean LLC was just out to do the floor and sofa downstairs. They did an exceptional job and will be the go-to for us from here on out. Locally ran and operated, they know how to make a carpet look brand new, even when its 5 years old! Highly recommended.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General carpet cleaning, Upholstery cleaning, Pet stain & odor removal
Dominic RussoLocal Guide · 72 reviewsiTotal number of Google reviews Dominic has written across all businesses on Google Maps, not just this one.
Susquehanna did a great job! Alex even told me he could clean my husbands microfiber recliner from my husbands after work dirt and grime! Very pleased w the results and much cheaper than a new recliner! Alex was friendly, kind and my carpets also look amazing and smell fresh! I'm so glad I found Susquehanna and will highly recommend to everyone!
Danny O'BrienLocal Guide · 14 reviewsiTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Alex did an awesome job. He and his crew came on time and he is clearly committed to excellence. We had a stubborn stain that we weren't sure he'd be able to clean and it looks great! He is a person of integrity and his price was great.
Janice WagnerLocal Guide · 16 reviewsiTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
I am very pleased with the results of this carpet and furniture cleaning company!!! Wish I had done it years ago. Alex is a highly qualified professional.
