Auto repair shop · Grandville, MI · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%51+12.4Value 14%89+12.6Replies to reviews 7%45+3.2Craft & service penalty73−2.7Momentum penalty70−3Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#139 of 148 tire shopsiPosition by Experts Score among all companies we track in this category. · better than 6%
4.7★★★★★146 Google reviews · 11 photos
89%five-star reviews
4.33★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Swanson's Auto Service 4.7 out of 5 based on 146 reviews, with the owner responding to 25% of them. Positive feedback highlights fair pricing, honest diagnostics that avoid unnecessary repairs, and clear communication for non-technical customers. Common services include brakes, electrical issues, and general maintenance, often completed promptly. However, some low-star reviews criticize high costs for unresolved problems, extended repair times, and perceived overcharging compared to other local shops.
Google rating: 4.7 out of 5 from 146 reviews (89% five-star).
Reviews on this page: 146 Google reviews (116 with written comments).
Owner responses: the business replied to 25% of reviews.
Most recent review: June 12, 2026.
Service: Tire Shop serving Grandville, Michigan.
Data from Google, last updated November 2, 2026.
Score profile vs other tire shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Swanson's Auto ServiceTire Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Swanson's Auto Service: 63/100 on this factor. Category median: 83.B
63
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Swanson's Auto Service: 51/100 on this factor. Category median: 76.C
51
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Swanson's Auto Service: 73/100 on this factor. Category median: 98.B
73
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Swanson's Auto Service: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Swanson's Auto Service: 70/100 on this factor. Category median: 100.B
70
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Swanson's Auto Service: 45/100 on this factor. Category median: 46.C
45
Bar = this company · dark tick = category median.
Star ratings
146 Google reviews we collected
4.7of 5
5 stars13089%
4 stars53%
3 stars11%
2 stars11%
1 star96%
Praise vs complaints
Phrases our text analysis found in 116 written reviews
98%praise
Praise19898%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4221%
Quality & results3819%
Price & value3618%
Honesty & trust3517%
Speed & response2512%
Would recommend157%
Communication126%
What customers talk about
We read 116 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone I’ve talked to that works here is so sweet, knowledgeable, and easy to work with.”
“I've been taking my car here for over 3 years and they always do do a great job.”
“…t charge extra, this place (at least in my case) gave me a much more affordable and reasonable price than expected.…”
“I never feel like I’m being ripped off and feel confident that I receive the best possible deal every time I come in.”
“Always great service and trust their advice on our vehicles!”
“They got me in the same day after I called them that morning, and went waaaay above and beyond to assist me and get my vehicle in a healthy state again.”
“I'm very grateful to have them as my go-to auto shop!”
“Wendy at the front desk explains everything so well, which I especially appreciate as someone who isn't very car literate.”
People customers mention
Wendy5 reviews
Swansons4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Swanson's Auto Service for 7 kinds of job. Pick one to see what they paid and said.
SSamuel4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
Got a used car from Serra Honda I was thinking of buying checked out here. They said they couldn't check the head gasket without taking the engine apart (which I would later learn is not true, you can use a mirror evidenced by the fact a different mechanic didn't take apart anything and they noticed just fine) but…
MMae1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
This is the only mechanic I go to anymore. Everyone I’ve talked to that works here is so sweet, knowledgeable, and easy to work with. I never feel like I’m being ripped off and feel confident that I receive the best possible deal every time I come in. Especially being a single woman, sometimes mechanics can be…
CCayon5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Just went to Swanson auto due to a dealership that didn’t reset the BMS after installing a battery into my 2018 ford fusion hybrid, I was having phantom electrical issues. They got me in the same day after I called them that morning, and went waaaay above and beyond to assist me and get my vehicle in a healthy state…
Battery
RRyan10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I've been taking my car here for over 3 years and they always do do a great job. I trust them completely.
Great priceTire rotationsVehicle InspectionBrakes
CChad8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I found Swanson’s shortly after moving to MI 14 years ago. I drive a lot for work and needed to find a convenient and reputable place to get my vehicle serviced. They have always treated my cars like their own and do only what needs to be done, alerting me to any potential issues so that I can be prepared to manage…
GGaryLocal Guide · 114 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
Got quotes from here. I do not reccomend unless you have a lot of money to waste. Cheaper places are equally as good and warranty their services.
Got a used car from Serra Honda I was thinking of buying checked out here. They said they couldn't check the head gasket without taking the engine apart (which I would later learn is not true, you can use a mirror evidenced by the fact a different mechanic didn't take apart anything and they noticed just fine) but that it looked okay.
I ended up buying the vehicle because of them, not knowing that I was going to have to pay an additional $3000 to fully replace the engine. Do not trust them or their inspection. For better mechanics nearby I'd recommend Thompson's or Arie Noel
Response from the owner · 4 months ago
Samuel- We take every comment seriously and continuously strive to deliver the best possible experience for all our customers. During the inspection we communicated that the vehicle had multiple misfire codes across different cylinders. From that information, we let you know that one of the possibilities was the head gasket was bad and that further diagnostics were needed to confirm. You refused that at that time. We're sorry to hear you're unhappy with your service and would like to know how we could rectify that. Please feel free to reach out to our team at (616) 532-3111.
M
Mae Muller1 reviewiTotal number of Google reviews Mae has written across all businesses on Google Maps, not just this one.
This is the only mechanic I go to anymore. Everyone I’ve talked to that works here is so sweet, knowledgeable, and easy to work with. I never feel like I’m being ripped off and feel confident that I receive the best possible deal every time I come in. Especially being a single woman, sometimes mechanics can be intimidating. Not here. Your car and you are in great hands at Swanson’s!!
Thank you very much Mae... We really appreciate the kind words and your loyalty to us as your go to shop. We pride ourselves on honest recommendations and quality repairs. Customer satisfaction is a must!!!
C
Cayon Tossell5 reviewsiTotal number of Google reviews Cayon has written across all businesses on Google Maps, not just this one.
Just went to Swanson auto due to a dealership that didn’t reset the BMS after installing a battery into my 2018 ford fusion hybrid, I was having phantom electrical issues. They got me in the same day after I called them that morning, and went waaaay above and beyond to assist me and get my vehicle in a healthy state again. This is the shop you want to go to. They are very kind and professional.
Services: Battery
R
Ryan Szpak10 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
I found Swanson’s shortly after moving to MI 14 years ago. I drive a lot for work and needed to find a convenient and reputable place to get my vehicle serviced. They have always treated my cars like their own and do only what needs to be done, alerting me to any potential issues so that I can be prepared to manage it. I will continue to take all my vehicles here because they treat me like family.
Price assessment: Reasonable price
Services: Air & cabin filter replacement, Tire rotations, Oil change
Response from the owner · 11 months ago
Wow, thank you for the amazing 5-star review! We love hearing your feedback, and it means a lot to us that you had a positive experience. Hope to see you again soon—let us know if there’s anything else we can do for you!
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Payton Veltman1 reviewiTotal number of Google reviews Payton has written across all businesses on Google Maps, not just this one.
Got quotes from here. I do not reccomend unless you have a lot of money to waste. Cheaper places are equally as good and warranty their services.
Response from the owner · a year ago
We are sorry you feel that way about your experience with our shop Gary. We take every comment seriously and continuously strive to deliver the best possible experience for all our customers. We do use certified parts and are a competitively priced business to provide the best possible experience for our customers and their vehicles. While we regret that your experience did not align with your expectations, we would like to assure you that we hold our commitment to customer satisfaction in the highest regard.
A
Adam Gray15 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
