House cleaning service · Billings, MT · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%96+25Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 51 mattress cleaningiPosition by Experts Score among all companies we track in this category. · better than 68%
5.0★★★★★98 Google reviews · 3 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$287typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers report that Sweeping Willow provides thorough deep cleaning, move-out services, and regular maintenance, with frequent praise for punctuality, effective communication, and flexible scheduling. Reviewers note the team handles specific tasks like kitchen and bathroom detailing while accommodating pets, and the owner actively engages with clients. One negative review criticized the pace of work, stating that two cleaners spent seven hours completing only three rooms during a deep clean.
Google rating: 5.0 out of 5 from 98 reviews (98% five-star).
Reviews on this page: 98 Google reviews (78 with written comments, 1 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 26, 2026.
Service: Mattress Cleaning Service serving Billings, Montana.
Data from Google, last updated November 4, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyMattress Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sweeping Willow Homekeeping LLC: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sweeping Willow Homekeeping LLC: 96/100 on this factor. Category median: 96.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sweeping Willow Homekeeping LLC: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sweeping Willow Homekeeping LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sweeping Willow Homekeeping LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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Bar = this company · dark tick = category median.
Star ratings
98 Google reviews we collected
5.0of 5
5 stars9698%
4 stars11%
3 stars00%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 78 written reviews
98%praise
Praise12598%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price528%
Reasonable1056%
Overpriced00%
Not sure317%
$287-3% vs typical mattress cleaning
Middle half of what 9 customers paid ($232–$385) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3930%
Staff & attitude2620%
Would recommend2419%
Speed & response2217%
Communication75%
Price & value54%
Honesty & trust54%
What customers talk about
We read 78 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were meticulous in their attention to detail and so pleasant and accommodating!”
“The cleaning crew worked well with the time they had, were polite and knowledgeable, and the house looked beautiful.”
“I would highly recommend if anyone would like to have their house dusted vacuumed, toilets cleaned bathtubs scrubbed and oven and refrigerator clean etc.”
“They were prompt, efficient and left my home looking and smelling fabulous.”
“I spoke with gabby and I had explained everything of what may need to be done.”
“Super reasonable and offer great pricing when you purchase multiple cleanings up front!”
“It's rare to find a local company that combines elite-level service with genuine care.”
People customers mention
Clean25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sweeping Willow Homekeeping LLC for 4 kinds of job. Pick one to see what they paid and said.
TTammy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sweeping Willow just cleaned for me for the first time and did an exceptional job. They were prompt, efficient and left my home looking and smelling fabulous. I would highly recommend their services.
Paid $250–300Reasonable priceStandard cleaning
JJamie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
A must for families! We were selling our house and needed an extra hand to take care of the cleaning while we focused on other matters at hand. The cleaners are so kind and great with kids! They take their jobs seriously and the owner is amazing. There are options for everyone’s budget and she is so flexible! They…
AAllyson1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Excellent job - they deep cleaned my kitchen and my floors were spotless. Highly recommend Sweeping Willow (and I love the name, so clever)!
Paid $250–300Great priceStandard cleaning
AAnneva5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Everyone was very kind and professional. They did a great job! I look forward to using this company again on a regular basis.
NNicole8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Professional and thorough! I received a rundown of services, reviewed options, and provided a budget. The cleaners were friendly, confirmed what needed to be cleaned, and loved my dogs.
Highly recommend!
The Sweeping Willow Team completed a deep clean of my home today and it literally is sparkling! They were meticulous in their attention to detail and so pleasant and accommodating! Well done, Sydney, Gabby, Heidi, and Sophia. Thank you!
Price assessment: Great price
Services: Deep clean
Response from the owner · a week ago
Thank you so much for taking the time to write a beautiful review. It was truly a pleasure to care for your home, and we look forward to providing you with the same exceptional service in the future. Thank you Julie!
J
Joan Minner3 reviewsiTotal number of Google reviews Joan has written across all businesses on Google Maps, not just this one.
Been a customer for a couple years now. They do a good job. House stays cleaner and we don’t find ourselves cleaning all the time like we used to. Would recommend
Response from the owner · 2 months ago
Thank you for this recommendation Matt!
A
Amber Anderson3 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
I want to thank gabby for her EXCELLENT customer service and her being able to fit us into her already busy schedule! I called and booked them from out of state to clean my in-laws home before the furniture got delivered. I spoke with gabby and I had explained everything of what may need to be done. Gabby thank you sooo much for being able to help me out in such a big way! The house looks great and I would definitely use them again! I HIGHLY RECOMMEND THEM!
Price assessment: Reasonable price
Services: Moving-related cleaning
Response from the owner · 2 months ago
Thank you Amber! We are so glad we could help!
T
Tammy Muri3 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Sweeping Willow just cleaned for me for the first time and did an exceptional job. They were prompt, efficient and left my home looking and smelling fabulous. I would highly recommend their services.
Price assessment: Reasonable price
Price: $250–300
Services: Standard cleaning
Response from the owner · 2 months ago
Thank you so much for the wonderful review and for including pictures! We’re so glad you loved your first cleaning with us. It means a lot to know we could make your home feel fresh, clean, and cared for. We really appreciate you trusting us with your home.
S
shobha parekh4 reviewsiTotal number of Google reviews shobha has written across all businesses on Google Maps, not just this one.
I am very pleased with all their services. They are very hard working and thorough in their works. I thought I was having a pretty clean house but after they cleaned my house it feels so much cleaner and I really like it. I would highly recommend if anyone would like to have their house dusted vacuumed, toilets cleaned bathtubs scrubbed and oven and refrigerator clean etc.. They are like working bees. Thank you.
Response from the owner · 3 months ago
Thank you for your kind words! We love leaving you with a sparkling space! ✨️
S
Sarah Smith4 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
The cleaning crew worked well with the time they had, were polite and knowledgeable, and the house looked beautiful. The owner responds quickly and kindly.
Response from the owner · 4 months ago
Thank you for your gracious review. We're honored you chose us to care for your home and are delighted that our team delivered a beautiful result. Your kind feedback is sincerely appreciated.
S
Sabrina Lineback7 reviewsiTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
I wasn't sure who to go with. I've tried many different cleaners. My first cleaner had to quit because she was having back surgery. She was good. I had her for a couple of years. After several months of going without a cleaner I decided to try an online service. I went through 3 or 4, I can't remember, cleaners. They weren't near as good. I tipped well because I wanted to keep them. One by one they quit, or just didn't show up. I went a few months and decided I was willing to pay for a GOOD cleaner. I took a chance with Sweeping Willoow Housekeeping because of their 5 star review. I knew I was taking a chance because my neighbor said she tried hiring a different service that also had a five star review and was not pleased. I am so glad I tried Sweeping Willow Housekeeping!! They are a business for house cleaning. I had my initial walk through with one of the owners. She took notes, lots of notes. My cleaners showed up and we're exceptional friendly. They knew what they were doing. I excused myself and went upstairs where they weren't asked to clean. My craft room and office and very cluttered at the moment. I could hear them conversing below and just advising and keeping track of what they were doing. After they left I came downstairs to a beautifully cleaned home. I can't tell you how happy I was to see my home cleaned the way it should have been all along. They offer a few cleaning packages and I opted for the deep clean and 3 cleans after. I was SO pleased with the pricing! Yes, it was a little more than the online service, but you pay for what you get! I WHOLEHEARTEDLY recommend Sweeping Willow Housekeeping for your cleaning neads!
Price assessment: Reasonable price
Services: General housekeeping, Deep clean
Response from the owner · 4 months ago
Thank you so much for your kind review! We're honored you gave us the opportunity to earn your trust after your previous experiences with other companies. Our team takes great pride in delivering a high level of care and attention to detail. It means so much to hear that our team made a great impression. We look forward to continuing to care for your home.
J
Jamie White1 reviewiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
A must for families! We were selling our house and needed an extra hand to take care of the cleaning while we focused on other matters at hand. The cleaners are so kind and great with kids! They take their jobs seriously and the owner is amazing. There are options for everyone’s budget and she is so flexible! They offered to do touch up cleans before our open house showings, but we ended up selling our first day on the market! I know for a fact that the clean house was a major part of that reason! They offer packages and flexible schedules; the owner even came through to audit after a clean and make sure their staff is held to high standards. Can’t say enough good things! Just call and see for yourself! We will miss them once we move out of state!
Price assessment: Reasonable price
Price: $200–250
Services: Moving-related cleaning, General housekeeping, Deep clean
Response from the owner · 6 months ago
Thank you so much for your kind words, we truly appreciate it! It was an honor to support your family during such an important time. Congratulations on selling your home so quickly, we’re so glad we could play a small part in that success.
Your feedback means so much to our team, and we’re grateful you trusted us. We’ll miss you and wish you all the best in this next chapter!
