How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORESweetwater Plumbing
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 603 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Sweetwater Plumbing for 8 kinds of job.
Sweetwater Plumbing for drain cleaning
Clear ✕All 17 Google reviews tagged “Drain cleaning”
Place is a joke. I do not recommend going with them. Owner is clueless. Plumbers are clueless. They don’t pull permits. Just an absolute joke of a plumbing company.
Thank you, Sweetwater Plumbing, for your prompt resolution of the reason my two upstairs toilets decided to stop draining water and started doing the reverse in unison without any warning that I had a big issue brewing! Terrance, and crew partner Rob, took the time to methodically go through problem determination…
Matt did an excellent job cleaning the drain in our bathroom tub. He was also very kind and took the time to show us how to do it ourselves next time.
I have been working with sweetwater for sometime now and have always had a wonderful experience. And a very special thanks to Danielle in the office. She has been awesome to work with and very easy to communicate with. They will always be my go to for any plumbing work.
Mr. Martinez and Eli did an excellent job and was very knowledgeable. I appreciate your workmanship. Thank you
Matt and his son were timely, kind and very competent. Sweetwater is a great local company. Highly recommended!
We had a small plumbing issue, gave Sweetwater a call, and they had a technician sent over within a day. The technician, Sammy, was very nice and helpful and fixed the issue within 30 minutes, and it ended up being reasonably priced as well!
Tech was knowledgeable and he worked with me to find the best solution to my plumbing needs! He is trustworthy and easy to work with.
Great service from Terrance & Carlos. Both are knowledgeable hard workers.
Matt Morrison did an outstanding job. He was calm, knowledgeable, and very caring about the project. I’ve had many plumbers from Sweetwater (it’s a long story) but Matt was clearly the best. If you need knowledgeable work I would specifically ask for him to Norman the dispatcher.
Eric was super helpful and took care of all of my plumbing issues in no time!
Had an issue with a clog and part replacement swiftly resolved by Sweetwater Plumbing. They were fast and not too expensive.
I needed a toilet and sink fixed, Eric was quick to diagnose what exactly needed to be fixed, gave me the price and did the job in no time at all. Eric is a true professional who obviously knows what he is talking about, and will ask for him in the future. He was also great to chat with and a joy to have in my home!!!
Had an issue with the pressure sensor on my Navien water heater. Sweetwater sent Brandon and Elijah the next day. Diagnosed the issue immediately and were able to fix it. Super knowledgeable. Then asked them to look at a slow draining kitchen sink. And it turned into a much more complex problem but the tackled…
So far. Pretty intense job.He ran out of time before the end of the business day. Coming back Monday 10/27/25
The company replied to my inquires really quick and they were able to fix my problem nearly inmediatly after I contacted them. Eric was very professional and polite in addressing the issue. I would definitely consider to contact them again in the future.
We were so impressed by Brandon‘s professionalism, expertise, and thorough explanations. He effectively resolved several long-standing issues, performed a very careful systems check, and really got our system back to full capacity. We are very confident with his great quality work and so impressed with Sweetwater’s…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 88 | $205–$786 |
| Plumbing pipe repair | 68 | $317–$1.2k |
| Water heater installation | 67 | $1.4k–$2.8k |
| Faucet repair | 48 | $161–$570 |
| Plumbing leak detection | 36 | $122–$593 |
| Water heater repair | 30 | $158–$788 |
| Faucet installation | 27 | $305–$1.2k |
| Drain cleaning | 17 | $57–$655 |
