How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORESweetwater Plumbing
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 603 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Sweetwater Plumbing for 8 kinds of job.
Sweetwater Plumbing for toilet repair
Clear ✕All 88 Google reviews tagged “Toilet repair”
Harrison did a good job for the task. He even fixed the issue that many plumbers cant help. Amazing job!
Dmytro did a good job replacing our bathtub and faucet. Keep it up! Thank you very much 👌
Efficient and helpful trouble shooting the problem with low pressure with a faucet. Change the valve and replaced aerators and all is working great now. Also replaced interior parts in my toilets and all are working well now with no running or lack of filling. Will definitely use them again.
We had a wobbly toilet and Chris assessed the issue quickly. He walked me through the process and the worse case scenario. Thankfully, my issue was an issue resolve but I appreciated the transparency and quick fix. I would definitely use this company again for any plumbing concerns.
Place is a joke. I do not recommend going with them. Owner is clueless. Plumbers are clueless. They don’t pull permits. Just an absolute joke of a plumbing company.
Great service! Technician is polite and knows what he is doing.
Excellent work, was notified ahead of time of arrival and Robert was friendly, knowledgeable and completed the work speedily. Can highly recommend their service.
Joseph was the best. He was polite, helpful, relatable and reliable. We had a great experience and felt he was very fair and honest.
Service was quick and easy
Chris was on time and friendly . Very knowledgeable and worked quickly . He showed me what the issue was and told me how he was going to fix it .
Chris was amazing and helpful. The very best and saved the day.
Kris was very knowledgable, extremely friendly/courteous, diagnosed the problem quickly, and was able to fix the root cause fast. Highly recommend.
Corey was so down to earth and kept it real. Will utilize him again!
What a great experience. The company is definately set up for sucess, provideing the ultimate in guidence, tools and equipment. The technician's that i met were very professional, friendly, courtious, motivate d and excellent communicators.
Chris was great and explained the problem to me. He completed the job timely and was super kind!
Joseph arrived right on time and quickly fixed our problem toilet. He was extremely polite, very professional and the service was reasonably priced. Definitely on my “go to” list for future issues!
Kris Bennett was excellent! He came over quickly and was very professional and kind. I highly suggest using Sweetwater plumbing! They exceeded my expectations!
Kris at Sweetwater Plumbing. He was here when he said he would be, explained the work that needed to be done and quickly resolved the issue. Would definitely hire again.
Kris showed up on time and did a great job for me. Would definitely recommend him to anyone looking for plumbing work.
Wry happy with their service. Great communication and service.
I have been working with sweetwater for sometime now and have always had a wonderful experience. And a very special thanks to Danielle in the office. She has been awesome to work with and very easy to communicate with. They will always be my go to for any plumbing work.
Great communication, faster than I expected, better price than I expected and very friendly, thanks Matt!
Prompt, professional, and thorough! Solved our water heater gas leak problem and "tuned up" some other items while he was at it. Enjoyed meeting Brandon C. and watching a pro work! Recommend this company without reservation of any sort.
Kris was prompt, polite & efficient. We would absolutely call on him again!
Great experience working with Sweetwater Plumbing. Scott was punctual, friendly and honest. Will seek out Sweetwater for future plumbing needs!
We had a small plumbing issue, gave Sweetwater a call, and they had a technician sent over within a day. The technician, Sammy, was very nice and helpful and fixed the issue within 30 minutes, and it ended up being reasonably priced as well!
As usual, Sweetwater to the rescue! Willie is a great tech and he had us up and running quickly. Can’t recommend you guys enough!
Matt is a well experienced professional, very easy to work with and a good listener. He was quickly able to asses the real issue, saved me from undertaking unnecessary repair work, and gave me a very reasonable estimate for work that actually needed to be done.
Could not determine the cause of abnormal temperature drop while taking showers. Discussed cartridge replacement, but it was decided that replacing the cartridge might not eliminate the problem.
Fast response, friendly service. Easy and pleasant...thank you.
Matt did quick work of clearing a line blockage that evaded another plumber. Great Job!
Carlos was awesome!! Friendly and professional!!
Professional and speedy! Thanks, Joseph!
Carlos was great. 5 stars
Eric was our technician. He arrived timely, was courteous and professional. He listened to my concern, identified the issue and let me know how it could be fixed as well as the cost. I was very pleased with the work he did and would request Eric again for future service calls!
Matt and Rod did a fantastic job! Professional, personable and went the extra step in communication and even cleaning. I couldn’t be more pleased. Will definitely call them again.
Carlos a plumber came on my service call. He brought his apprentice Christian with him. When they arrived, immediately Carlos reminded me of a son of a very old friend of mine. Eager to see the problems to get them fixed properly. I directed him to see the showing sand sediment inside the toilet and the fact…
Knowledgeable, fast, efficient. Very reasonable fee. Coming again tomorrow to flush water heater.
This is my second time using Sweetwater and once again, they were extremely reliable. I was kept informed about their arrival time which was very much appreciated. Carlos did and excellent job and was very professional.I will absolutely be recommending Sweetwater to my friends and neighbors.
Matt and his team displayed their professional, plumbing expertise to resolve a sluggish toilet that could not be fixed with a plunger. The fix required a full day and a half of work with Matt providing updates with the progress of the work and charges. The team was on time and costs were very reasonable for the…
Awesome job! Sammy quickly took care of my current issues and answered all my questions about some future work I have been planning.
Wonderful skilled plumbers! Got us on schedule asap. Did great work quickly and thorough. Carlos and Sammy. Great team! Will call them again.
I called when I heard a strange humming sound and bad flow in one of my sinks. The technician was able to walk me through the steps to check one of the possible root causes, and I was able to get the sink running normal again right away. Will definitely call Sweetwater again for any plumbing needs! Called again in…
Matt Morrison did an outstanding job. He was calm, knowledgeable, and very caring about the project. I’ve had many plumbers from Sweetwater (it’s a long story) but Matt was clearly the best. If you need knowledgeable work I would specifically ask for him to Norman the dispatcher.
Eric Brindle was the technician that serviced my toilet repairs. He was very professional and informative. His work was very thorough and I was very satisfied with my experience.
John & Cheryl M We had water leaking through our living room ceiling from the master bathroom upstairs and were extremely worried it was going to get worse. This also happened at an incredibly stressful time for our family, as we are dealing with Duke cancer treatments starting the next day. Norman, the dispatcher…
Joseph was punctual and friendly. Was super skilled and went above and beyond! Grateful for the exceptional service!
Sweet Water Plumbing was fantastic! We called them about an issue with our toilet, and they came out the very next day and fixed it quickly. Both technicians were very professional, kind, and knowledgeable. We highly recommend Sweet Water Plumbing for any plumbing needs and will definitely be using them again!
Quick and very clear. A++++++++
Sweetwater Plumbing scheduled us quickly and resolved our problem effectively. Carlos and Willie also took a look at our water heater while on site and made a couple of suggestions for improvements. Friendly and efficient staff from Joanie to Carlos to Willie.
The techs did a great job. Terrance was very helpfull
Had an issue with a clog and part replacement swiftly resolved by Sweetwater Plumbing. They were fast and not too expensive.
Terrance and Roderick were early (a good thing since we had a plumbing leak), courteous and professional. The identified and repaired our plumbing leak and as performed maintenance on some toilets that needed work. Excellent quality work. They cleaned up after themselves. Very Happy with the performance of Sweetwater Plumbing.
Aaron and Ron were great during this process. Personable and answered all my questions. They were quick and cleaned up afterwards, I very much appreciated all their help and expertise.
Terrence did a great job. Would definitely repeat business with Sweetwater Plumbing.
Joseph came out quickly and he was so nice and helped me understand the issue so fast and affordably. I’m so thankful I found you!!
Arrived less than 2 hours from when I placed the call, which was amazing. Efficient, professional and quick service.
Carlos and Will are professional and get the job done quickly! Very friendly as well.
I needed a toilet and sink fixed, Eric was quick to diagnose what exactly needed to be fixed, gave me the price and did the job in no time at all. Eric is a true professional who obviously knows what he is talking about, and will ask for him in the future. He was also great to chat with and a joy to have in my home!!!
Terrance was great. He took his time to make sure that the job was done right. I really appreciate how thorough he was. I highly recommend Sweetwater Plumbing.
Great experience with Joseph. He was very knowledgeable and helpful! So great will 100% recommend or use Sweetwater again.
Eric did a great job. He was on time and thorough.
Thank you Eric for a great job! Highly recommended as his work was done quickly and professionally.
Plumbing is one of the biggest reasons people tend to say "I hate this house"! Things go wrong, plumbing is wet business and seals fail over time, toilet parts are imperfect and they get a lot of use. I had problems I needed fixed quickly and I finally decided I needed help. I got it. I would recommend Terrance…
Carlos was amazing! It wound up being a simple fix for my toilet issue, but he was professional, friendly, and even took the time to explain what had happened and how he fixed it. Price was very reasonable as well. Kudos to Sweetwater as well for sending a photo of the technician they were dispatching. That's a…
Carlos was great. Company was fast, efficient, and a fairly reasonable ish price.
Eric was incredibly helpful/knowledgeable. He weighed out the full run of options for us to consider for resolving our plumbing needs and is readily available to assist any time above and beyond the initial assessment/estimate walkthrough
Great Job!
They replaced a fill valve on my toliet and did a great job. However when the bill came it was $360 for a $17 part and no more than 20-30min of work. This feels like they are just charging me what they think I will pay and not a fair price. Again the job was done just fine, the bill is what got me. I will next…
Brandon was amazing!!! Informative and kind….would recommend him again and again!
Brandon and Isaiah were prompt, professional and courteous. They did a great job and kept us informed of the problem and necessary repairs. Highly recommend!
So far. Pretty intense job.He ran out of time before the end of the business day. Coming back Monday 10/27/25
Called sweetwater for a leaking cut off valve on a toilet. They were there same day and did a fantastic job. They were super professional and made recommendations on things that needed to be repaired. They completed the job in a professional manner cleaned up after they were done and the toilet is better than ever.…
Terrance did a great job and so fast and efficient.
Same afternoon service. Pressure relief valve replacement was main reason for call. Had to call back for warranty service on toilet repair, but Brandon Cash came out and fixed everything and replace seals as well (no charge).
We had two plumbing services done by Sweetwater Plumbing. We are pleased with the end results for both plumbing tasks. The plumbers who worked on our jobs were Mr.Terrance and Mr.Josh. Both are accomplished plumbers, answered our questions, are courteous and amiable. We’ll be calling this company again for another…
The best plumbers I've ever worked with! They were easily to schedule, so nice, very knowledgeable, worked super hard to find the right part, and then fixed it same day. Will definitely hire them again. Thanks!
They replaced insides of 2 toilets in under an hour. Great job
Brandon and Shannon were amazing and very helpful... our plumbing had some problems and they did not stop working until it got fixed! Would recommend
Quick, clean, and reliable work! The Brandon Team did an awesome job!
Brandon and Shannon were great! Very knowledgeable and the customer service was amazing! They came out and was able to immediately fix my issue! Highly recommend, thank yall for your kindness and help!
Sweetwater Plumbing is the best. The staff are very friendly and effective in handling my phone call. I was able to schedule a last minute visit the same day right after I called them. Scott, my technician is a very experienced and humble gentleman. He was patient and skillful and he helped me to get the best…
I use Sweetwater all the time for work. They are great. Mario is fantastic!
Rating only, no written review.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 88 | $205–$786 |
| Plumbing pipe repair | 68 | $317–$1.2k |
| Water heater installation | 67 | $1.4k–$2.8k |
| Faucet repair | 48 | $161–$570 |
| Plumbing leak detection | 36 | $122–$593 |
| Water heater repair | 30 | $158–$788 |
| Faucet installation | 27 | $305–$1.2k |
| Drain cleaning | 17 | $57–$655 |
