How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORESweetwater Plumbing
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 603 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Sweetwater Plumbing for 8 kinds of job.
Sweetwater Plumbing for water heater installation
Clear ✕All 67 Google reviews tagged “Water heater installation” · showing 20
We contacted Sweetwater to replace our water heater with a tankless unit. The first red flag was how difficult and time consuming it was to get through their AI phone system to speak with an actual person. Our initial installation appointment then had to be rescheduled at the last minute because they were waiting…
Dmytro did a good job replacing our bathtub and faucet. Keep it up! Thank you very much 👌
Very professional, and on time. Explain things to me in a way that I believed. Technicians and team who showed up were very efficient. Happy with Sweetwater plumbing!
Chris did great work for replacing our water heat tank and adding a new pipeline to our garden hoses. He is polite, professional, and patient. We are quite satisfied with his services.
Excellent company and technician and kept me posted throughout the process of replacing My tank water heater to tankless water heater at different location than original tank water heater.
Looking for a quote for a tankless water heater
The install visit went perfect, they installed the tankless water heater and dishwasher in the same day after the initial visit in the morning to assess the situation, gave a reasonable quote, and left no mess. I really enjoyed working with these guys if you can believe that. They were straightforward and honest,…
Place is a joke. I do not recommend going with them. Owner is clueless. Plumbers are clueless. They don’t pull permits. Just an absolute joke of a plumbing company.
Called Sweetwater for a leaking water heater (non-emergency). Chris Bona was great answering my questions and set up installation of a new unit. Two days later he returned with Christian and everything was done quickly and professionally. I highly recommend using Sweetwater and I will definitely call them if/when future needs arise.
They called me instantly after my inquiry to schedule. Very thorough and honest. Fast replacement of my HW heater. Nice Tech as well. Will use in the future.
You guys are excellent .
Got to the job right away. Nice people
Kris was professional and informative. Thank you!
Service was great. Kris was on time, careful and attentive in his work. Options and costs were explained clearly. Everything was verified and tested before leaving.
I called at 7 AM and was told someone would arrive between 8–10 AM. By 10 there was no call and no show, so I had to call back myself. The person on the phone sounded robotic and unhelpful, but eventually they gave me another window of 10–12. I already knew the issue was most likely the heating element on my…
Scott is a hardworking person and he’s polite, sincere on getting the job done properly and professionally. He deserves top pay, even though I have no clue his pay, but he is the best plumber that hs been used by us. He is a keeper in other words!
Awesome service
Had new tankless water heater installed. The team at Sweetwater did a great job. Their prices for the project were honest and better than most quotes I got from other plumbers. I will definitely use them in the future for any plumbing issues.
Quick response and friendly technician. Water heater replaced within a few hours of calling.
I have been working with sweetwater for sometime now and have always had a wonderful experience. And a very special thanks to Danielle in the office. She has been awesome to work with and very easy to communicate with. They will always be my go to for any plumbing work.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 88 | $205–$786 |
| Plumbing pipe repair | 68 | $317–$1.2k |
| Water heater installation | 67 | $1.4k–$2.8k |
| Faucet repair | 48 | $161–$570 |
| Plumbing leak detection | 36 | $122–$593 |
| Water heater repair | 30 | $158–$788 |
| Faucet installation | 27 | $305–$1.2k |
| Drain cleaning | 17 | $57–$655 |
