How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORESweetwater Plumbing
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.9★ from 603 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Sweetwater Plumbing for 8 kinds of job.
Sweetwater Plumbing for water heater installation
Clear ✕All 67 Google reviews tagged “Water heater installation” · showing 60
We contacted Sweetwater to replace our water heater with a tankless unit. The first red flag was how difficult and time consuming it was to get through their AI phone system to speak with an actual person. Our initial installation appointment then had to be rescheduled at the last minute because they were waiting…
Dmytro did a good job replacing our bathtub and faucet. Keep it up! Thank you very much 👌
Very professional, and on time. Explain things to me in a way that I believed. Technicians and team who showed up were very efficient. Happy with Sweetwater plumbing!
Chris did great work for replacing our water heat tank and adding a new pipeline to our garden hoses. He is polite, professional, and patient. We are quite satisfied with his services.
Excellent company and technician and kept me posted throughout the process of replacing My tank water heater to tankless water heater at different location than original tank water heater.
Looking for a quote for a tankless water heater
The install visit went perfect, they installed the tankless water heater and dishwasher in the same day after the initial visit in the morning to assess the situation, gave a reasonable quote, and left no mess. I really enjoyed working with these guys if you can believe that. They were straightforward and honest,…
Place is a joke. I do not recommend going with them. Owner is clueless. Plumbers are clueless. They don’t pull permits. Just an absolute joke of a plumbing company.
Called Sweetwater for a leaking water heater (non-emergency). Chris Bona was great answering my questions and set up installation of a new unit. Two days later he returned with Christian and everything was done quickly and professionally. I highly recommend using Sweetwater and I will definitely call them if/when future needs arise.
They called me instantly after my inquiry to schedule. Very thorough and honest. Fast replacement of my HW heater. Nice Tech as well. Will use in the future.
You guys are excellent .
Got to the job right away. Nice people
Kris was professional and informative. Thank you!
Service was great. Kris was on time, careful and attentive in his work. Options and costs were explained clearly. Everything was verified and tested before leaving.
I called at 7 AM and was told someone would arrive between 8–10 AM. By 10 there was no call and no show, so I had to call back myself. The person on the phone sounded robotic and unhelpful, but eventually they gave me another window of 10–12. I already knew the issue was most likely the heating element on my…
Scott is a hardworking person and he’s polite, sincere on getting the job done properly and professionally. He deserves top pay, even though I have no clue his pay, but he is the best plumber that hs been used by us. He is a keeper in other words!
Awesome service
Had new tankless water heater installed. The team at Sweetwater did a great job. Their prices for the project were honest and better than most quotes I got from other plumbers. I will definitely use them in the future for any plumbing issues.
Quick response and friendly technician. Water heater replaced within a few hours of calling.
I have been working with sweetwater for sometime now and have always had a wonderful experience. And a very special thanks to Danielle in the office. She has been awesome to work with and very easy to communicate with. They will always be my go to for any plumbing work.
Very knowledgeable and professional. I will use them again.
Started when my Water heater finally met its maker and was leaking water everywhere. Reached out to Sweetwater and they were able to fit us in first thing the next morning. Joseph came out and was able to explain to myself and my family members what happened, what they were going to do, and was an absolutely…
Met timelines, likely quality, not sure about cost. Good communication. State tank water heater installed 13 April 2012 by another vendor. Saturday 11 April 2026 no hot water and small geyser of water was shooting out by the top cold intake. Turned off water and gas, then called Sweetwater Monday when they opened…
We had a great experience with Corey Boyd as our technician! He went above and beyond to not only replace our tankless water heater but to also make tweaks that will make it more stable and easier to service and take care of in the future. We're very happy we contacted Sweetwater Plumbing and were assigned Corey as our tech!
I have used Sweetwater on a few occasions. Most recently, they replaced the Hot Water Heater in my attic. They were incredibly quick to respond and made scheduling easy. The hot water heater in our attic was replaced right on schedule, and the whole process was smooth, professional, and stress-free!
Eric was professional and courteous. He explained everything clearly and answered my questions patiently. He did an outstanding job.
Good job installing a water heater
Great, clean and quick service! We had to replace our water heater, that was done quickly, with all the necessary additional job done perfectly well. Highly recommend!
Matt Morrison was amazing. Came out to provide a quote on a water heater replacement and was able to do the replacement same day before noon! Great service. Courteous and knowledgeable. I will be using again in the future.
Extremely happy with Carlos, Joseph, and Terrance who installed a new gas water heater in a somewhat difficult position in my garage on Saturday February 28, 2026. These gentlemen were very nice, polite, professional, and developed a plan to remove my failed water heater and install the new one. They did a great…
Terrance came in on time and did a great job installing the new tankless unit.
Great service from Terrance & Carlos. Both are knowledgeable hard workers.
Kyle was exceptional and was very patient and explained the problem with our water heater and the replacement option. Very reasonable pricing as well!!,
Eric Brindle provided top notch professional service from beginning to end. Water heater installation was completed in a timely manner!! He’s very knowledgeable; answered all my water heater questions. I am extremely satisfied with his work. Will definitely choose Sweetwater Plumbing again. Thanks again Eric, keep up the great work!!
AAaron Williams shot and is super responsible and I would recommend to anybody, completely satisfied
Aaron installed a new hot water heater in our home and he was knowledgeable, kind and professional. Thank you!
Timely, knowledgeable, professional and personable. He checked everything and ensured the hot water system was working properly
Aaron did a great job installing a hot water heater at our home. I was out of town, but he shared photos to help me understand what needed to be done, explained pros and cons of my options, and got the work done immediately. I will surely ask for his help in the future should the need arise (and it will).
We just had a new Navien tankless water heater installed and the experience was top-notch from start to finish. The initial estimate was fair, and the installation process was seamless. My technician, Sammy, was outstanding—professional, knowledgeable, and respectful of my home. While I haven't used the new unit…
Scott and Kyle from Sweetwater Plumbing installed tankless hot water heater. Exceptional job by both.
Was able to schedule same day the day after New Year's day holiday and appreciate that. Brandon was helpful and willing to answer questions and completed water heater install in a timely manner.
Sweetwater responded very quickly to my leaking water heater and had a new one installed in short order. Thank you so much for the skill and dedication to a job well done.
Reasonably priced and very helpful. Installation was quick and answered all questions we had. Would recommend and use them again.
Carlos and Will did a fantastic job in terms of installing and setting up a tankless gas water heater. I am very pleased with the work, and how the Sweetwater Plumbing manages the customer and project process!
Install was smooth and fast!
The Sweetwater team quickly drained and replaced my gas hot water heater and had me up and running again!
Hands down the fastest service I have received. I contacted Sweetwater Plumbing at approximately 8:40 p.m. on December 23 regarding a problem with my hot water tank. They were at my house the next day, Christmas Eve at 9:00, and by 12:00 pm, I had a new hot water tank. Carlos and Will were fabulous and very…
Did a Great Job installing the tankless hot water heater.
Terrance and Rob were great! Personable and knowledgeable. Would hire these guys again!
Quick, professional and on time. Great communication.
Not only was Sweetwater extremely responsive (someone was at my home less than 50 minutes from my phone call about my water heater going out), Terrence was outstanding. Very professional, courteous, and clearly knew what he was doing. Terrence and Rod are quite the team to get things done. I have never experienced…
Great job done by Terrance and Rod.
Eric Brindle did an excellent job installing our water heater. His quote was accurate, and he was on time. Eric took time to answer our questions, and he left the worksite in great shape. I will call him again when we have another plumbing need.
Great Job!
Brandon and Isaiah were prompt, professional and courteous. They did a great job and kept us informed of the problem and necessary repairs. Highly recommend!
We had an emergency leak, called late one evening and they fit us in early the next morning. Terrance did a great job on our water heater replacement and stayed late to make sure it was finished the same day.
We needed a new water heater and added a whole home water filter. Joseph and Josh from Sweetwater were very quick, friendly and professional. Very happy with the service and will be using them again!
Eric Brindle installed our new water heater and gave excellent service! He explained the process, answered our questions, and was extremely courteous. We have already recommended him to our neighbor.
Called at 7:55 am they came right out and they were finished by 10:30 . Cleaned up and did first rate work
Sweetwater sent Scott out to look at the leak in our hot water heater. Unfortunately, we needed a new one. Scott was awesome, he explained everything he was going to do and the costs. He's a great guy to deal with!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 88 | $205–$786 |
| Plumbing pipe repair | 68 | $317–$1.2k |
| Water heater installation | 67 | $1.4k–$2.8k |
| Faucet repair | 48 | $161–$570 |
| Plumbing leak detection | 36 | $122–$593 |
| Water heater repair | 30 | $158–$788 |
| Faucet installation | 27 | $305–$1.2k |
| Drain cleaning | 17 | $57–$655 |
