PACKING SERVICES · TUCSON, AZ
Swift & Gentle Moving+Storage logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%42+14.7Reliability 15%38+5.7Craft & service 20%70+14Value 10%73+7.3Momentum 8%38+3Track record 7%32+2.2Accountability 5%68+3.4Experts Score= 50Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.50SCORE

Swift & Gentle Moving+Storage

Better than 53% of packing services · #14 of 30

4.9★132 Google reviewsGoogle star rating as shown on Google Maps.
4.80★last 12 monthsAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yrs (avg 2.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
80%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent priced reviews

★★★★★ Soosan · Edited a month ago

While being very friendly, Quiyana is very caring to understand customer´s need. Also Mr Augustino, he is a very good manager for collaborating and finishing the job. Thank you.

Paid $1–500Reasonable priceLocal moving
★★★★★ Beth · a month ago

Swift and Gentle promptly provided an estimate, worked with us as our dates changed, and handled the move of our daughter’s apartment move with care. Everyone was professional. I recommend them and will use them again.

Paid $1–500Reasonable priceLocal moving
★★★★★ Beverly · 3 months ago

We have had two outstanding experiences with Swift and Gentle Moving. One was across the country (AZ to VA) and, most recently a local move in Tucson. Prompt communication from first contact through completion. Pleasant and professional employees from top to bottom. Save yourself the stress and exhaustion of moving…

Paid $500–1,000Reasonable priceLocal moving
★★★★★ Norman · Edited 3 months ago

Wonderful service from start to finish Professional and personable I would not hesitate to recommend them Les D

Paid $1,000–1,500Great priceLocal moving
★★★★★ Wanda · 3 months ago

Swift and Gentle Moving was truly a Godsend for me. From beginning to end, both management and workers did everything with a great deal of respect, efficiency, compassion, and care. They packed, moved, unpacked, helped place, and hauled away all of the packing materials with no damage to any furniture, personal…

Paid $3,500–4,000Reasonable priceLocal movingMoving-related packingService not listed
★★★★★ Dennis · 4 months ago

If you’re lookin’ for a moving crew that works like a well-oiled wagon train, Swift & Gentle Moving + Storage is the real deal. I’ve seen my fair share of movers, and these folks showed up ready to work. No standing around, no complaining, no dragging their boots. The moment they got to my storage unit, they got…

Paid $600–800Great priceLocal moving

vs category

Blue = Swift, grey = packing services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.33★ (3 reviews)2024-Q2: 5.00★ (1 reviews)2024-Q3: 5.00★ (2 reviews)2024-Q4: 5.00★ (2 reviews)2025-Q1: 5.00★ (3 reviews)2025-Q2: 4.92★ (13 reviews)2025-Q3: 5.00★ (3 reviews)2025-Q4: 5.00★ (9 reviews)2026-Q1: 4.25★ (12 reviews)2026-Q2: 5.00★ (15 reviews)2026-Q3: 5.00★ (10 reviews)2026-Q4: 5.00★ (2 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$1.2k+11% vs typical packing services

Bar = middle half of what customers paid · gold mark = category median.

Great price 41%Reasonable 56%Overpriced 0%Not sure 3%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%42+14.7Reliability 15%38+5.7Craft & service 20%70+14Value 10%73+7.3Momentum 8%38+3Track record 7%32+2.2Accountability 5%68+3.4Experts Score= 50Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
42
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
38
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
70
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
73
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
38
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
32
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
68

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+36 / −0
Professionalism
+34 / −0
Responsiveness
+37 / −0
Punctuality
+15 / −0
Value
+32 / −0

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