Experts Reviews · Company report
Swim Chem logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%40+2.8Craft & service penalty76−2.4Momentum penalty72−2.8Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE

Swim Chem

Sacramento, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 33 swimming pool installation services · 4.7★ from 91 Google reviews

Report card

Percentile vs other swimming pool installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Swim Chem is better than 64% of swimming pool installation services.B
64
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Swim Chem is better than 54% of swimming pool installation services.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Swim Chem is better than 76% of swimming pool installation services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Swim Chem is better than 100% of swimming pool installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Swim Chem is better than 72% of swimming pool installation services.B
72
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Swim Chem is better than 40% of swimming pool installation services.C
40

Reviews for your job

Customers hired Swim Chem for 7 kinds of job.

Swim Chem for water treatment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Water treatment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4

All 20 Google reviews tagged “Water treatment”

JoannaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

After 20 years of using Swim Chem’s business, our pool pump broke, so we called to have them assess the problem. When they came out the employee was rude and mean, we called to express our concern with the employee and then asked if someone else could come because the employee was very disrespectful. Unfortunately…

Filter cleaningWater treatment− Professionalism
val8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After all the storms, I notified Swim Chem and explained that the clarity of my water was bad. A technician arrived, I forget his name, he was professional, friendly and knowledgeable. Within a day after the service, the water was clear and my pool has never looked better!!

Water treatment+ Responsiveness
David13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I would highly recommend Swim Chem to any current or prospective pool owner. They are professional, dependable and provide quality service at a good value. They have kept our pool in crystal clear condition through COVID, the fires and ash of last fall and through the winter rainy season. Great company!

Water treatment+ Responsiveness+ Punctuality+ Quality
Sonja4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great company that does a good job. We have Swim Chem manage our chemicals in the pool and since day one it has looked good. They do wonderful work. And they fix other problems they encounter when doing the service. Highly recommend them to anyone with a pool.

Filter cleaningWall brushingWater treatment
Ben1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The service person was pleasant and attentive. there was a repair that needed to be fixed which was appreciated. It was done very professionally and I was thoroughly briefed at the end of the visit.

Filter cleaningVacuumingWater treatment+ Responsiveness+ Punctuality+ Quality
KatieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We love Swim Chem. Have been using them for 20 years and I wouldn’t think of trusting my pool to anyone else. Very responsive, great work, fair prices!

Filter cleaningLeaf trapsNetting+ Responsiveness+ Punctuality+ Quality
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service.

Filter cleaningWater treatment
BarryLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very responsive, thorough and professional. That first characteristic is extremely important to me. So may service people seem to act as if THEY are the ones whose feelings and perceptions are important, not the customers paying for service. Swim Chem, on the other hand, is always ready and always responds. That's why I am will to pay more for them.

Filter cleaningWater treatment+ Responsiveness+ Professionalism
Maria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Have been receiving service from Swim Chem since mid 1980's

Filter cleaningSwimming pool summerizationWater treatment+ Responsiveness+ Punctuality+ Quality
William9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used the same company (now named Swim Chem) for 43 years. Excellent service and extremely dependable. The technicians are extremely competent.

Filter cleaningWater treatmentService not listed+ Responsiveness+ Punctuality+ Quality
Mac12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Moved to Swim Chem last year for my chemicals. Best deal in the market. Also asked them to update my pools’ equipment. A Pentair variable pump, heater, and filtration system was installed. They replaced my non-working fiber-optic light with a new led system that works great, and a wireless aqualink control unit.…

Filter cleaningWater treatmentService not listed+ Responsiveness+ Quality+ Professionalism
Phillip2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Prompt, quality, honest service.

Filter cleaningWater treatment+ Professionalism+ Value
Henry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Outstanding people and fantastic service. Highly recommend this company. Six years of professional service.

Filter cleaningSwimming pool summerizationVacuuming+ Responsiveness+ Punctuality+ Quality
Craig4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Friendly, very knowledgeable. This a professional company that treats clients and it’s employees with TLC. That’s why we have used them for the last 20 years

Filter cleaningWater treatment+ Professionalism
Dennis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Filter cleaningWater treatment+ Responsiveness+ Punctuality+ Quality
Paul5 years ago★★★★★

Rating only, no written review.

Filter cleaningWater treatment+ Responsiveness+ Punctuality+ Quality
PaulLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Filter cleaningLeaf trapsWater treatment+ Responsiveness+ Punctuality+ Quality
Donald11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Filter cleaningSwimming pool summerizationWater treatment+ Quality+ Professionalism
Marla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Swimming pool summerizationWater treatmentWinterization+ Quality+ Professionalism+ Value
Paul11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Filter cleaningWater treatment+ Responsiveness+ Punctuality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

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